IVR Applications Developer

Phonologies is seeking a Voice Applications / IVR / VUI Developer. This candidate will interface with our IVR Platform Team and use their technical proficiency across different stages of development of application dev and deployment. This is an important role, delivering application design, high quality code, and perform all types of testing and client support activities. The candidate will get an opportunity to work with the pioneer of VoiceXML in India plus a variety of IVR platforms, be part of a learning culture and excellence is rewarded.

Responsibilities

1. Development, testing and support of complex Inbound and Outbound call flows using VXML & FreeSWITCH CTI
2. Own application/modules, deliver with good quality.
3. Troubleshoot live applications, perform root cause analysis, determine cause of problems and resolve issues with other teams, both internal and external.
4. Translate business requirements into technical workflows
5. Operate independently, with very minimal supervision

Skills

1. 6 to 8 years of voice application development experience.
2. Well versed in coding with speech technologies (VXML, CCXML, GRXML, SSML, Java Script, XML, MRCP).
3. Deep experience in SIP/VoIP technologies.
4. Hands-on experience with Voxeo/Aspect, Genesys, Cisco, ININ or Avaya.
5. Hands-on experience in deploying voice applications in the cloud.
6. Hands-on experience on Linux/Unix.
7. Working knowledge of web-services (SOAP or RESTful)
8. Knowledge of Contact Center technologies, Automated Call Distribution, Intelligent Routing.
9. Knowledge of infrastructure, network, hosting and database platforms, cloud telephony, systems management
10. Solid communications skills, both written and verbal.

Qualifications:

1. Computer Science or Engineering educational background.