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Customer Success Specialist
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Founded 2015
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Location icon
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Experience icon
1 - 3 years
Experience icon
3 - 7 lacs/annum

Real Customer Success comes from the heart! You're passionate about engaging your customers, understand their needs, advise them and solve their problems. You have impeccable relational skills and can create win/win environments for everyone that you work with. If this is you, we'd love to talk! Job Responsibilities : - Own overall relationship with assigned clients, which include: Client Onboarding, Increasing adoption, ensuring retention, and satisfaction. - Establish a trusted/strategic advisor relationship with each assigned client and drive the continued value of our product. - Develop and nurture customers for advocacy. - Work with clients aid the customer in achieving their goals. - Work to identify and/or develop upsell opportunities. - Advocate customer needs/issues cross-departmentally. Qualifications: - Cheerful, Optimistic go-getters. - Learn-ability is more valued than skill set. - Impeccable written and verbal communication skills. - Detail oriented and analytical. - Strong team player but still a self-starter. - You're driven: No one needs to push you to excel; its just who you are. - Eager to learn, adapt and perfect your work; you seek out help and put it to good use. - You want to help and serve our customers.

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Operations Manager

Founded 2015
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Location icon
Pune
Experience icon
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Monitor user reservations and facility promotion Build efficiency in support processes for improving partners side experience Resolve operational problems on the partners side within specified time Meetings with partner facilities for orientations, branding, resolving issues & relationship building. Calling partner facilities for activities schedule and updating them on the portal on a weekly basis Invoicing, including calculation of completed units of service Being the one-point contact for the Sales Team for all reservations and schedule of the activities Define service quality parameters for better customer and partner experience Drive initiatives in the management team and organizationally that contribute to long-term operational excellence

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Operations & Implementations Associate

Founded 2015
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Location icon
Bengaluru (Bangalore)
Experience icon
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Play a mission-critical role in transforming 'Finance team' to become a 'Finance Intelligence Team' for a Business. You'll be managing operations for a global SaaS Product that has helped hundreds of businesses have their finance teams gain complete insight into spend data by automating the flow of capital within the organization. Who we are looking for: ++ Great problem-solving skills, taking a consultative approach to find the best solution ++ Excellent verbal & written communication skills. You can explain complex issues in + You have demonstrated excellence in B2B customer servicing. + You are a self-starter that anticipates requests and doesn’t need a lot of oversight. simple terms and adapt your tone to different users + Comfortable giving presentations to groups of any size Responsibilities: + Managing all operational tasks related to Finance, Vendors, Partners & Clients. + Reconciliation + Smooth onboarding of Clients & create long-term business relationships with all stakeholders interacting with Finly. + Working with the Product Team to resolve client issues. + Building credibility and value in our solution through strategic research and preparation. Why we think you'll love it here: + You’ll work alongside amazing, high-performing colleagues + Fast career growth, impact, and progression - Operations is critical to us and this will be a masterclass for the same WE EMPHASIZE CULTURE AND LOOK FOR PEOPLE THAT SHARE OUR VALUES. Our Heart is in the Work: We work exclusively with individuals who are passionate about innovation and the company we’re building Teamwork Wins Championships: If one of us is has a problem, we all have a problem Magic Not Sausage: We jump through hoops to deliver only spectacular experiences for our clients Think Like an Owner: Everyone is an owner of this company and is proactive in identifying what needs to be done and taking action Run Towards Criticism: We seek constant improvement of ourselves and our products.

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Account Manager - Media Buying

Founded 2015
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Mumbai
Experience icon
1 - 4 years
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• Identifying the target audience for a particular media campaign and deciding how best to communicate to that audience • Monitoring buying strategies • Liaising and building relationships with clients and media sales companies • Optimize plans and budget according to the best media mix • Creating and executing paid media campaigns across our channels of record: Facebook, Taboola, Outbrain and Yahoo. • Analyzing, recording and trouble-shooting performance data in excel • Making in the moment campaign management decisions with massive budgets • Documenting our existing processes, suggesting improvements • Working closely with our product and data teams in developing our operational efficiencies

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