Enovia Developer/Tester/Admin

Job Description

• Design technical specifications for RPA (Automation Anywhere) that meets the requirements and handled all the non functional requirements of concurrency, scalability, security requirements, restart and recovery.
• Develops and configures automation processes as per the technical design document to meet the defined requirements. Works on the coding the more complicated automations or reusable components, and delegates and mentors junior developers for the less complex components.
• Develops new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
• Complies with and helps to enforce design and coding standards, policies and procedures.
• Ensures documentation is well maintained.
• Ensures quality of coded components by performing thorough unit testing.
• Works collaboratively with test teams during the Product test and UAT phases to fix assigned bugs with quality.
• Reports status, issues and risks to tech leads on a regular basis
• Improves skills in automation products by completing automation certification.
• Mentors junior developers and performs code reviews for quality control.

Qualifications

Bachelor degree in Engineering / Computer Science

Additional Information

•  5- 8 years of IT experience and having good understanding of programming concepts.  Should be from a programming background on any coding language (.Net, Java).
• Working experience in RPA for a minimum of 2 years and having project experience of a minimum 3 RPA implementations.
• Understands development methodology and lifecycle
• Should be trained on RPA tools (Automation Anywhere).
• Self-motivated, team player, action and results oriented.
• Well organized, good communication and reporting skills.

 

Responsibilities:

• Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
• Incident resolution and supporting production system deployments.
• Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.

• Support and deliver within Continuous Integration/Continuous Delivery pipelines.

• Prioritise workload, providing timely and accurate resolutions.
• Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs.
• Understand linux. SSH to linux box, look for web logs etc
• Understand web apps to be able to troubleshoot issues

 

 

Requirements:

• Good to have programming experience with Python.
• Java and JavaScript development experience would be an added advantage.
• You should not be afraid to do some development as well as Devops.
• Clear written and oral communication is a must.

Technical Support Manager

About Bizongo:

Opportunity to work with most dynamic individuals in Asia recognized under Forbes 30 Under 30 and industry stalwarts from across companies like Microsoft, Paypal, Gravitas, Parksons, ITC, Snapdeal, Fedex, Deloitte and HUL

Bizongo is featured in LinkedIn Top Startups 2019: The 25 hottest Indian companies to work for!

Working in Bizongo translates into being a part of a dynamic start-up with some of the most enthusiastic, hardworking and intelligent people in a fast paced and electrifying environment

Bizongo has been awarded as the most Disruptive Procurement Startup of the year - 2017

Being a company that is expanding itself every day and working towards exploring newer avenues in the market, every employee grows with the company

The position provides a chance to build on existing talents, learn new skills and gain valuable experience in the field of Ecommerce

Responsibilities

• Act as a bridge between the L1 Support team and the Engineering team
• Second level troubleshooting of the issues raised by L1 agents
• When required escalate tickets with product/engineering team for the same, and connect with the relevant stakeholders to get them to closure
• Work with the Product team to prioritise the issues
• Work with upstream providers to prioritise concerns and get a closure on the same
• Reduce the overall time to resolve for tickets raised as bugs
• Work with CSMs and Product team to help prioritise the feature requests raised by the customers
• Identify repeated problems, and opportunity for technological resolution to avoid future tickets with same concerns
• Review the solutions documentation from technical standpoint and keep it up to date
  

  Qualifications

  • Minimum of 2 years of experience in IT Industry preferably working in a customer facing role, preferably with international customers
  • Hands-on experience with SQL, HTML, PHP, Javascript
  • Expertise in finding creative solutions to effectively address customer concerns
  • Proficient to ensure customer issues are resolved in the most timely and effective manner possible
  • Demonstrable ability to handle various tasks or projects with changing priorities.
  • Familiarity with support systems like Intercom, Zendesk etc.
  • Understanding about CRMs and why businesses use them. Past experience of working with a CRM is a plus

• Develop and optimize machine learning models to run efficiently on mobile web and best exploit modern parallel environments.
• Develop and deploy real-time AR computer vision algorithms for the web in areas related to 3D reconstruction, WebGL rendering, object detection and tracking, and camera calibration.
• Work with research and engineering teams to productionize machine learning services for Augmented Reality experiences.

What we look for:

• Minimum 2+ years of experience working with the following languages (any 2): C++, Javascript, Rust.
• Strong experience working with at least one deep-learning library (e.g., PyTorch, Jax, TensorFlow, Caffe2). This experience should include formulation, training, and optimization of new algorithms.

Also Preferred:

• Prior experience with WebGL, WebAssembly.
• Strong grasp of CPU and GPU performance challenges and optimization techniques.
• Experience in shipping computer vision or image processing products to customers.

 

Role: Take ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product Management

Team Lead (L3 Technical Support) 

 

Job Description

 

PierianDx, a leader in the clinical genomics space, is currently seeking talented and motivated technical leads to lead the product L3 technical support teams. As a Technical Lead for L3 team, your duties will primarily be working with the customer success department on technical issues including software system design and maintenance. You will also be involved in directing team members and identifying/managing risk in collaborations with other teams.

To be successful in this role, you will need to gain extensive knowledge of PierianDx products (includes user workflow, user needs, end-to-end workflow, product architecture and design), problem-solving skills, knowledge of best practices and the software development life-cycle.

 

Location: Pune

 

Education

• Bachelors or Masters of Computer Science or related

Total years of experience - 6 to 13

 

Required Experience

• Must have experience in leading technical small to medium size teams.
• Full-Stack Software Development experience in both front end and back end technologies.
• Should be an outstanding programmer with 5 to 8 years of experience in PierianDx product-related technologies (e.g. AWS, Java, Spring Boot, Hibernate, microservices, Node.JS, React/Angular, SQL as well as No-SQL Databases, basics of Linux, Shell Scripting)
• Strong computer science fundamentals (OO programming, algorithms, data structures, databases).
• Experience with continuous integration infrastructure for software development such as Jenkins.
• Soft skills: Good Communication, Active listening, Influencing, Challenge self and team Experience with SQL and No-SQL Databases
• Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels
• Dynamic, energetic, motivated, positive outlook.  Team player with good interpersonal skills
• Strong customer service and support focus with a desire to deliver a high-quality service
• Self-motivated and highly professional with the ability to lead and take ownership and responsibility
• Ability to multitask, work under pressure and to tight deadlines
• A desire to learn and improve skills and knowledge
• Adaptable and flexible to business demands
• Strong organisational and planning skill

 

Preferred Experince 

• Experience in developing software for medical devices (ISO 13485/IEC 62304)
• Experience with any Cloud Platform like AWS, GCP or Azure.
• Experience with Docker and anyone Container Orchestration Platforms like EKS, ECS, EKR, Kubernetes, Docker Swarm.
• Experience using Test Driven Development processes
• Experience working with FrontEnd Technologies (HTML, CSS, Javascript)
• Experience with MongoDB
• Experience with at least one dynamically typed language (Python, Node.js, Groovy).

Responsibilities

• Take ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product Management
• Work with Customer Success management and be aware of implementation projects and timelines; coordinate with project/program managers to plan and support release activities.
• Interact with internal and cross teams to troubleshoot and resolve complex problems. Develop, coordinate and promote the effective functioning of problem management activities across all of Pieriandx product & customer success teams.
• Provide technical leadership - Lead and prioritize the Application/Technical Support team’s workload. Guide team members to troubleshoot & resolve technical issues including software system design and maintenance.
• Contribute to the planning of application/infrastructure releases and configuration changes. Provide input to application/infrastructure scalability
• Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
• Maintain application by regular monitoring, performance tuning and testing activities
• Ensure compliance with SDLC processes defined at organization level to meet quality goals set at product level. Ensure there are robust procedures and processes within the application support function remit.
• Stay up-to-date on product and process training required to create quality deliverables at each phase of product life-cycle. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
• Maintain good working relationships with internal departments
• Design, prepare and conduct training relating to Problem & Incident Management
• Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems

Notice Period : 30 to 60 days 

Roles and responsibilities:
1. To strive for continuous improvement of both technical and business knowledge
2. Engage proactively with stakeholders and other cross-functional team members in the
development of IT solutions
3. Ensure new database code meets company standards for readability,reliability and performance
4. Passionate about technology and applying it to business solutions
5. Work closely with business
The Ideal Candidate:
1. 3-6 years development experience with SQL SERVER / MySQL platforms
2. Strong Knowledge of T-SQL
3. A good understanding of data normalization,data modelling and database schema design
principals
4. Knowlegde of database optimization techniques
5. Monitor database performance , implement changes and apply new patches and versions when
required
6. Automate regular process, track issues and document changes
7. Assist developers with complex query tuning and schema refinement
8. Proven working experience as a Database administrator
9. Experience with backups,restores and recovery models

10. Knowledge of High-Availability (HA) and Disaster Recovery(DR) options for SQL Server
11. Experience on AWS technologies (RDS,EC2,EBS,S3,RedShift,Glue)
12. Experience in implementation & support of NoSQL technologies
redis,memcached,mongodb,elasticcache)
13. Hands on programming experience in Python
14. Ability to multi-task and work independently
15. Proficient in Waterfall & Agile development methodology especially when applied to stae-full
data environments
Good to have :
1. Experience with Financial Data, Capital Markets and Mutual funds industry/data
1. Working experience on Data Warehouse projects or exhibits sound knowledge over the concepts
1. Understanding of Distributed Systems and Parallel Processing architecture

Overview We are looking for a highly driven Java Developer who is passionate about building and growing in a startup environment. The candidate must have atleast 3 years of experience in software development. We are looking for a dynamic individual that is willing to work in a fast paced environment of a venture capital funded startup and is willing to hustle to achieve company goals quickly. This opportunity allows the individual to be at the forefront on how to build a world class product for Ayurveda practitioners and what it takes to win in an entrepreneurial setting. It will allow the individual to learn and experience new things, build skills and networks that are normally impossible in a corporate environment and be on a trajectory to exponential personal and professional growth! The individual will work directly with the founder and CTO. A commitment to collaborative problem solving, sophisticated design, and product quality is essential for this position. Essential Duties: • Your primary responsibility will be to design and develop Java applications, and co-ordinate with the rest of the team working on different layers of the infrastructure • You will be building anything from complex groups of back-end services to their client-end (desktop and mobile) counterparts. • Translate application storyboards and use cases into functional applications • Design, build, and maintain efficient, reusable, and reliable Java code • Ensure the best possible performance, quality, and responsiveness of the applications • Identify bottlenecks and bugs, and devise solutions to these problems • Help maintain code quality, organization, and automatization • Design, build and maintain database • Architect scalable, distributed and large scale web and mobile solutions from scratch. • Own the product development from scratch • Ship everyday Requirements • Bachelor’s Degree in Computer Science or related field • 3+ years professional experience in software development • Computer Science fundamentals in data structures • Computer Science fundamentals in algorithm design, problem solving and complexity analysis • Strong working knowledge of Databases like MySQL and/or NoSQL, OS - Windows/Linux.