ABOUT US
Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.
THE POSITION
Ashnik is looking for talented and passionate people to be part of technical support team. You will be responsible for solving technical problems to ensure uptime. You will assist customers with their technical issues and questions around specific technology, including configuration and tuning and performance. Successful candidate should understand the importance of ownership of the problem and way to get it solved by leveraging the team in given time.
RESPONSIBILITIES
- Be the First point of contact for support queries
- Be responsible for solving customer queries and tickets in timely manner.
- Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.
- Log monitoring, event monitoring and resolving tickets in defined SLA.
- Apply updates and patches to keep the software up-to-date in line with organizational policies
- Provide support for installation and configuration.
- Monitor and identify areas of performance improvement
- Identify and write scripts for automating support tasks.
- Communicate effectively internally and with product support team to reproduce, resolve support cases and document them.
ESSENTIAL SKILLS
- Hands-On experience and skills in Linux operating system
- Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc.
- Good understanding of Indices Mapping , Index management such as archiving, reindexing, sharding etc.
- Good understanding of Analytical data structure and experience in deployment of same in the form of Reports and Dashboards
- Experience in NoSQL or RDBMS technology is desirable
- Python/Node.js or relevant data processing programming experience is preferred.
- Knowledge of Designing and Developing data pipeline using ETL tool such as Elastic Stack.
- Knowledge of real-time data collection with various data sources.
- Experience in deploying scalable Elastic cluster is desirable
QUALIFICATION AND EXPERIENCE
- 2 -4 years of experience in technical support role.
- At least 2+ years experience working across multi-cultural and geographically distributed teams
- Experience in trouble shooting, maintaining and supporting production setup
- Engineering or equivalent degree
- Ability to interact effectively with customers for problem resolution.
- Sense of urgency and ownership to get problems solved in timely manner
- Attention to details.
- Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks.
LOCATION: Bangalore
Experience: Minimum 2 yrs
Package: upto 8 LPA
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This person MUST have:
- BE Computer Science or equivalent
- Cloud app development experience.
- Strong Troubleshooting and debugging skills
- A strong passion for writing simple, clean, and efficient code.
- 3 years of experience with the Django framework and other backend technologies.
- Knowledge of NodeJS
- Experience with building, modifying, and extending API endpoints (REST or GraphQL) for data retrieval and persistence.
- Understand how to use a database like Postgres (preferred choice), SQLite, MongoDB, MySQL.
- Experience creating high-performance applications.
- Experience with messaging and broker tools - Rabbitmq, MQTT
- Experience with SQL and NoSQL databases
- Experience with the full software development life cycle, including requirements collection, design, implementation, testing, and operational support.
- Knowledge of web services
- Proficient understanding of code versioning tools Git.
- Hands-on experience deploying and managing infrastructure with CloudFormation/Terraform
- Experience managing AWS infrastructure.
- Hands-on experience in Linux environment.
- Basic understanding of Kubernetes/Docker orchestration.
- Manges existing infrastructure/Pipelines/Engineering tools (On-Prem or AWS) for the engineering team (Build servers/Jenkins nodes etc.)
- Experience with scrum or other agile software development methodology.
- Excellent verbal and written communication, teamwork, decision making and
- influencing skills.
- Handle customer calls/emails regarding technical issues for end-users.
- Strong communication skills
- Attention to detail.
Experience:
- Min 3 year experience
Location:
- Ahmedabad Office Or,
- Work from home
Timings:
- 40 hours a week with a rotational shift every month.
Technical Customer Support
True medicines at true prices!
Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range.
Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate.
What you will be doing:
- Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot and identify solutions to promptly resolve customer/users issues
- Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
- Create and maintain product-related documentation, internal and external
- Debug user's issues and create reproducible test cases for engineers to resolve
- Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
- Understand user goals and their desired outcome from using the product.
- Document use cases and feature requests
What we are looking for:
- Previously done customer support role. Preferably technical customer support
- You're data-driven and analytical
- Excellent follow-up skills with great attention to detail
- You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
- You have a highly structured work approach, the ability to manage multiple activities in parallel
- Good communication skills: English / Hindi / Marathi / Bengali
We are hiring Python Developers with 2-5 years of experience!
We are looking for someone who has
- 2+ years of relevant work experience in Python
- Bachelor's degree in Computer Science (or related field)
- Strong in OOPs concept
- Knowledge of dockers and containers is highly desirable
- Knowledge in any one of the Data Bases like MongoDB, Cassandra DynamoDB, MySql
- Hands on experience in AWS Services like EC2, Lambda, ECS
- Experience in working with microservices is an added advantage.
- Excellent communication skills
- Self-motivated and demonstrated team player skills
Why should you join Roanuz?
- Working at Roanuz is about joining a team of innovative minds who are passionate about solving complex problems every day.
- As a Ruman, you will get to work in a fun, fast-paced, and supportive culture.
- Our striking success comes from our people, and investing in our team is our top priority!
- We're proud of the culture we've built over the last nine years. We're a team that fails fast but learns faster and finds joy in progress over perfection. Being a Ruman is about joining a team of smart people in an intensely fun environment!
- Flexible working hours.
About the Company
At Roanuz, we build products and applications using practical artificial intelligence. We build everything out of an in-house AI framework. We reinvent sports data, bringing in a technological revolution in sports. Working on AI research & development since 2012, we are one of the most sought-after companies in the global sports tech market.
Look into our website www.roanuz.com to know more about us!
Abmiro Solutions is currently seeking a friendly and highly skilled Customer Success Executive to provide enterprise-level support to our vast international customer base. He/She must be able to provide support via phone, web, email, chat, and other channels as needed.
Excellence in customer service skills is a must. We are looking for a self-motivated person who is willing to take ownership of customer issues, complaints and queries reported and see those problems through to resolution.
If you love to explore CRM platforms and wish to have regular interaction and dialog with our customers across the globe, we are looking for you!
We are having our best year yet here in 2020 and looking for talented people who want to make a real difference.
Position: Customer Success Executive
Education: Graduate
Experience: 0 to 3 Years
Work timing: UK shift - 3:30 pm IST to 1:30 am IST
Responsibilities and Duties:
- Manage inbound calls, chats, ticketing system and emails.
- Taking ownership of tickets, acknowledging them for confirmation to the customer.
- Guide Customers with technical or non-technical problems
- Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
- Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
- Good written communication skills to ensure proper recording of all customer interactions and closure of all presented issues
- Commitment to documenting knowledge in the form of knowledge base tech notes and articles
- Act as a liaison between the delivery team, customers and vendors.
- Proactively work on building process improvements to enhance customer experience.
Technical Knowledge and Skills:
- BE degree in Information Technology, Computer Science, BCA, BCS or similar
- Work experience in technical support, IT support, or as a technical engineer is a plus
- Aptitude for problem-solving
- Excellent client-facing/customer service skills
- Excellent written and verbal communication skills
- Ability to focus and follow-through to the resolution of issues
- Ability to diffuse tension and work the issue at hand
- Basic knowledge of MySQL, Shell Scripts, etc is a plus
What We Provide -
- Be part of a dynamic young and friendly team that strives for top quality and fantastic work culture
- Hell lot of stuff to innovate and learn at the same time
- Opportunities and guidance to learn new technologies, share knowledge and grow within the company and sector.
Location: Pune (Remote until lockdown)
PS: We're a small team, and your impact is going to be huge!
● Oversee front-end and back-end development teams and their projects
● Exceptional coding skills in JavaScript (both frontend and backend)
● Advanced proficiency in MEAN Stack (NodeJS, Mongo DB, Express, Angular)
● Proficiency and hands-on experience with Html5 and CSS3
● Thorough knowledge of software development best practices, including coding standards, code reviews, source control management, build
process, continuous integration, and delivery.
● Exceptional verbal, written, and listening skills.
● Ability to learn new technologies quickly.
Qualifications and Education Requirements:
BE, B.Tech, M.Tech, BCA & MCA
Preferred Skills:
● Proven leadership and management skills with the ability to optimize team performance and development
● Excellent communication, interpersonal and influencing skills
● Excellent analytical and problem-solving abilities
● Results orientated with ability to plan and deliver against project deadlines
Requirements:
● Javascript
● NodeJS
● Mongo DB
● Angular 4+
● HTML5
● CSS3
● Go Lang
● Version Control - Git or Bitbucket
Clubb.fit is India's only platform designed to run fitness and sports classes in apartments. Our goal is to optimally use 10000+ sports and fitness infrastructure available in gated communities of urban cities. Our vision is to give every adult and kid a chance to excel at sports and fitness routine.
We have a fully developed website - and some important partnerships. We have found our first customers.
We are looking for a tech-geek, who can help us evolve our tech with market needs. We currently only have a website and we are looking at app development now. The role will involve following responsibilities
- Improve website performance
- add/remove/modify website features based on market feedback
The candidate should be passionate about product development and evolution. Our website is built on MERN stack, so experience with the same is a must. Passion for fitness and sports would be an added advantage.
Drop in a line about yourself when applying - and we will respond for sure.
Desktop Support Engineer
at One of the best IT firm(MNC) of Indore.
Essential duties and Responsibilities:
• Assist IT staff with the delivery, installation, configuration and ongoing usability of desktop and laptop computers, peripheral equipment and software.
• Maintain employees' access on associated computer systems and/or phone/voicemail systems
• Assist employees with Smartphones, Laptops and Tablets
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Ensure desktop computers and users interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, conferencing systems, application servers and administrative systems.
• Works with senior IT staff to purchase hardware and software.
• Assesses functional needs to determine specifications for purchases.
• In Person, Phone, Email and Ticket support with onsite and remote employees.
• Manage Ticket pipeline within stated SLA's.
• Performs all other duties as required.
Essential Knowledge & Skills:
• Knowledge of principles, methods, and practices related to payroll activities.
• Knowledge of accounting procedures and practices.
• Able to exercise great initiative independent judgment.
• High regard for confidentiality and ability to maintain confidential information.
• Ability to manage several projects and tasks simultaneously.
• Solid problem-solving and business acumen skills.
• Willingness to work additional hours in order to meet tight deadlines.
• Exceptional written and verbal communication
• Excellent customer service
• Highly organized, with exceptional attention to detail
• Able to thrive in a fast-paced environment
• Efficient written and verbal skills in the English language
Education and/or Experience:
• Associates Degree in Information Systems, Business, Communications or related field
• 3-7 years' experience supporting Windows 7/8/10 desktop and laptop computers
• 3-7 years IT Customer Service Experience a must
• Experience troubleshooting hardware issues remotely.
• Experience installing software, patches and updates on Desktops and Laptops remotely
• Experience troubleshooting basic network, software and printing problems
• Mortgage Industry experience a plus
• High School Diploma required
Machines, office equipment & software:
• Windows 7/8/10 desktop, laptop and tablet computers
