Dedicated Tech L3 - Partner Engagement

at An international MNC specialized into Hardware & Networking

Remote only
2 - 10 yrs
₹4L - ₹12L / yr
Full time
Active Directory
Office 365

Greetings for the day !!!
Tridat Technologies is hiring "Dedicated Tech L3 - Partner Engagement" for one of the leading international MNC specialized into Hardware & Networking based @ Mumbai !!!

Position Title: Dedicated Tech L3 - Partner Engagement

Must Have Skills: Communication Skills, Customer Service, Teamwork

Job Description:
 Continuous night shifts
 Excellent Comm skills.
 Troubleshooting of (AD & VMware at L2 level) OR (AD & O365 at L2 Level)

1. Administration and maintenance of Virtualization (VMware, Hyper-V)
2. Administration and maintenance of O365 email service, ADFS, and AD-
3. Administration and maintenance of Azure AD services.
4. Active Directory maintenance & management, clean-up.
5. Administration and maintenance of DNS, DHCP.
6. Administration and maintenance of different Backup Solutions.
7. Responsible for Business continuity and Disaster Recovery Planning.
8. Antivirus and Patch Management on Multiple Network, Basic Networking.
9. Support level - able to configure switches, routers and run debug sessions using common tools - Mandatory.
10. Need to work on multi domain tasks like Server Maintenance , disk space management , User creation , allocation of rights , mapping shared drives backup failure troubleshooting, basic firewall troubleshooting ,

Skills & Expertise:
1. Fluent English speaker - written and verbal communication skills -
2. Service-oriented a team player and self-motivated.
3. Able to work independently and take decisions. Demonstrated ability in
managing priorities in a fast-paced environment.
4. High attention to detail, with the ability and passion to troubleshoot
complex problems.

Experience: 2+ years

Qualification: Any Graduate/ Diploma Holder or HSC passed

Shift: Fixed night shift/US shift

Employment Mode: Contract to hire (Initial starting with 1 year)

Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Matches delivered
Network size
Companies hiring

Similar jobs

Technical Support L2- AD & Exchange

at An international MNC specialized into Hardware & Networking

Active Directory
MS Exchange Server
MS Patching
Microsoft Windows Server
Windows Azure
Mumbai, Navi Mumbai, Pune
2 - 8 yrs
₹2L - ₹6L / yr

Greetings for the day !!!
Tridat Technologies is hiring "Technical Support L2 - AD & Exchange" for one of the leading international MNC specialized into Hardware & Networking based @ Mumbai !!!

Must Have Skills:
MS Patching, Good Communication, DNS, Exchange Server 2010, Window Server, Servers

Experience Level: 2+ Years

External Description
Roles & Responsibility:
  1. Document partner interaction, troubleshooting, and results in a clear and concise manner. Monitor alert dashboards and Maintain Alert and Ticket SLA and ensure their SLO are achieved.
  2. Interact with partners to provide support via phone and ticket system and answer user inquiries regarding the alerts.
  3. Diagnose and troubleshoot issues related to MS Patching, AD, Exchange, Mail Flow Monitoring, and Device Down based on the alerts generated on Windows Servers.
  4. The candidate has to work 24*7 shifts. 
Education: Any / Computer science Graduate

External Skills And Expertise
Required Skills
  1. Must have knowledge of Good Communication, Window Server & MS Patching.
  2. Organized, detail-oriented, and self-motivated.
  3. The ability to effectively communicate through phone, chat, and email is required.
  4. Server level technical skills: server builds and administration, support, virtual environment administration.
  5. Must-Have Knowledge of Server OS and Application monitoring through Event Viewer.
  6. Basic knowledge in a clustered environment (Windows Cluster / DAG)
  7. Good to have knowledge on O 365, Azure & Virtualization Domains.
  8. Ability to work on multiple issues simultaneously in a fast-paced environment.
  9. Ability to work within a team environment as well as work independently, while maintaining a high level of efficiency

Joining Period: Immediate to 20 days
Job posted by
Shraddha Kamble

Chatbot LUIS Developer (Deputy Manager - TS)

at A global provider of Business Process Management company

Agency job
via Jobdost
Amazon Web Services (AWS)
Azure Cloud
Chat bot
Bengaluru (Bangalore), Chennai, Mumbai, Pune, Nashik, Gurugram
3 - 7 yrs
₹8L - ₹18L / yr

The Impact you will create on the Job

Understand and handle deploying, troubleshooting issues with Compute, Networking, Storage, Database services on AWS & Azure.
IT experience in a team handling the cloud, infrastructure and Linux, Windows operating systems.
Working on  different services in AWS & Azure Cloud Platform
In depth knowledge of a wide range of AWS & Azure services in Compute, Storage, Networking, Infrastructure as a code, Serverless computing, IAM, CI/CD pipelines
Possess a thorough understanding of Internet based technologies (DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS etc.)

Job posted by
Saida Jabbar

Network Support Engineer

at A global network of top quality engineers and AI assistant

Agency job
via Jobdost
Routing & Switching
Linux administration
2 - 3 yrs
₹6L - ₹9.6L / yr

We're a network of the world's best developers - full-time, long-term remote software jobs with better compensation and career growth.  We enable our clients to accelerate their Cloud Offering and Capitalize on Cloud.  We have our own IOT/AI platform and we provide professional services on that platform to build custom clouds for their IOT devices.  We also build mobile apps, run 24x7 devops/site reliability engineering for our clients.

We are looking for a friendly, hands on technical, and dependable computer professional to provide the highest level of customer support and improve customer satisfaction that helps build brand loyalty for our udoo platform.



This person MUST have:

  • Minimum of 2 year's experience in a similar role.
  • Experience in Configure and install various network devices and services (routers, switches, firewalls, VPN, servers)
  • Perform network maintenance and system upgrades
  • Must be good in Linux platform and basic hardware.
  • Provide Level-1/2 support and troubleshooting to resolve issues.
  • Work on ticket portal for ongoing customer queries.
  • Ability to work effectively in a team environment pleasant, professional, and courteous personality skills
  • Good verbal and written communication skills providing call support to Internal and External End Users.
  • Handle customer calls/emails regarding technical issues for end users.
  • Strong communication skills
  • Attention to detail.
  • Linux, drafting for email and tickets, basic understanding of vmware is important.



  • Min 3 year experience



  • Ahmedabad



  • 40 hours a week with a rotational shift every month.


  • Full time/Direct
  • We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
  • We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.


Job posted by
Mamatha A

Sharepoint Admin

at Intuitive Technology Partners

Founded  •   •  employees  • 
Office 365
power automate
MS SharePoint
Microsoft SharePoint
Microsoft SharePoint administration
Remote only
8 - 16 yrs
Best in industry

Intuitive is the fastest growing top-tier Cloud Solutions and Services company supporting Global Enterprise Customer across Americas, Europe, and Middle East.

Intuitive is looking for highly talented hands-on Cloud Infrastructure Architects to help accelerate our growing Professional Services consulting Cloud & DevOps practice. This is an excellent opportunity to join Intuitive’ s global world class technology teams, working with some of the best and brightest engineers while also developing your skills and furthering your career working with some of the largest customersIntuitive is the fastest growing top-tier Cloud Solutions and Services company

SharePoint Administrator JD:

  • Managing and checking the overall server health and functionality
  • Administration activities on SharePoint Server 2010, 2013, 2016, 2019, SPO
  • Migration of SharePoint sites from on-premises to Online
  • Migration of SharePoint designer workflows to Power Automate
  • Creating and Managing Modern SharePoint sites
  • Managing SharePoint permissions
  • Setting up alerts and enforcing policies
  • Auditing your SharePoint environment
  • Identifying and reporting governance violations
  • Understanding Office 365 identities, groups, and permissions
  • Having knowledge on other technologies besides SharePoint in Office 365
Job posted by
shalu Jain

Engineer Technical Support (Linux)

at Agami Tech

Founded 2015  •  Products & Services  •  20-100 employees  •  Profitable
Cloud Computing
Technical support
1 - 3 yrs
Best in industry

Location : Mumbai

Big Picture (The Opportunity) :

Are you looking for an opportunity to advance your Career? & If you are able to maintain a positive attitude even when everything goes wrong, if you are detail oriented and self motivated with a passion to learn and improve your skills and knowledge, we have a perfect job for you !

What do we want from you ? (Our Expectations) :

  • Zero to 2 years experience in Linux Operating System.
  • Flexible working hours - able to support occasional nights, weekends, and call-ins, able to quickly adapt to a constantly changing faced paced environment. Open to travel to sites.
  • An ideal person who is excited and motivated about running and supporting a production - grade critical infrastructure and looks for opportunities to improve processes with automation.

What are you required to do ? (Your Responsibilities) :

  • Proactively maintain and develop all linux infrastructure technology to maintain a 24*7*365 uptime service.
  • Engineering of systems administration-related various solutions for our various SAAS products and projects as well as operational needs.
  • Proactively monitoring system performance and capacity planning.
  • Providing technical support to customers for Applications, Operating systems, and networking.
  • Will also be the first point of contact for our clients, where installations are placed on a permanent basis, for basic troubleshooting and problem solving.
  • Fault finding, analysis and logging information for reporting of performance exceptions.
  • Maintain best practices on managing systems and services across all environments.



Skills & Qualification Required (Add Value) :

  • Graduate - Preferred to have Bachelor‘s Degree in Engineering, Computer Science or related field.
  • He / She should be familiar with the installation and configuration of Linux operating systems and setup and operation of TCP/IP networking on Linux systems also familiar with Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols.
  • You should possess excellent communication skills .
  • Knowledge of Email concepts, Helpdesk Concept , VoIP Concept , Cloud computing will be an added advantage.
Job posted by
Digish Shah

Tech Support Engineer

at NonStop io Technologies Pvt Ltd

Founded 2015  •  Products & Services  •  20-100 employees  •  Profitable
Technical support
Remote support
BMC Remedy
Remote desktop
Remote Desktop Services
Active Directory
Remote only
2 - 4 yrs
Best in industry

Job Description for Remote HelpDesk Tech Support (for major Laptop/Desktop work, and minor Server work)


The HelpDesk Technician is responsible for handling first-level/second-level support of service requests. This relates to all technology that the customer is using. This will include workstations, servers, printers, networks, and client applications, specific hardware, and software.

The technician must be able to support remote-work applications.

Strong interpersonal skills are required. This includes verbal and written communication skills, active listening, telephony, and customer care.

Position: Helpdesk Desktop Support [L1 & L2]
Process: Remote Audio/Voice only using Microsoft Teams app (sometimes email/chat, but mostly audio)

End Clients:
USA based Universities and Banks

Applications to be supported:
Microsoft Outlook, Microsoft Office 365, Networking like WiFi, VPN, applications, etc 

Required Soft Skills:
Fluent Spoken English skills (mandatory). Experience with USA-based customers is mandatory.

Required Exp:
Minimum 2 years in Helpdesk Desktop Support

Requirements of Infrastructure for Work From Home (until Covid19):
Excellent internet connection at home (4G and broadband), own good-condition Laptop, electricity backup, and quiet room to work.
Location: Pune preferred
Joining Time: Immediate or maximum 15 days only.
Shifts: Rotational (morning-afternoon-evening)

Duties and Responsibilities

  1. Responding to queries via chat, email, or phone
  2. Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience
  3. Tickets/Case Management
    1. Accurately recording the scope of the issue/request and logging into ServiceNow the information.
    2. Following up with customers to ensure full resolution of issues.
    3. Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods.
    4. Monitor the remote monitoring and management system alerts/notifications and respond accordingly through service tickets.
    5. Escalation of Tickets to the next level.

Technical Skills

Providing technical assistance for questions and problems including:

  1. Troubleshooting Microsoft’s Office applications (Outlook, Teams, Word, PowerPoint, Excel)
  2. Troubleshooting skills with the following operating Systems including Windows 10 (required), Windows 7 (required) and Mac O/S (basic troubleshooting only)
  3. Video Conferencing Solutions including Zoom and Microsoft Teams
  4. Mobile Device support for ActiveSync and Outlook Mobile
  5. Other client applications like Learning Management Systems
  6. Troubleshooting Connectivity Issues:    
    1. Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
      1. Unable to connect to the Wireless (WiFi)
      2. Unable to connect to the Internet
      3. Unable to connect to the corporate network (VPN)
      4. Unable to connect to any application.
  7. Basic remote access solution implementation and support: VPN, and Remote Work.
  8. Resolving problems with networks and other computer systems
  9. Diagnosing system errors and other issues
  10. Installing or changing software to fix issues
  11. Remotely accessing hardware or software for clients to make changes and fix problems
  12. Diagnosis skills of technical issues
  13. Understand processes in company systems by completing assigned training materials
  14. Creating/updating knowledgeable articles, and training other staff members on troubleshooting and diagnosing problems
Job posted by
Kalyani Wadnere

System Administrator

at Raksha Technologies

Founded 2000  •  Services  •  100-1000 employees  •  Profitable
System Administration
Microsoft Windows Server administration
Active Directory
Office 365
Patch Management
Bengaluru (Bangalore)
2 - 3 yrs
₹3L - ₹4L / yr

What you’ll do:

  • Installation and adding windows 10 System to domain
  • Installing and troubleshooting MS-Office application
  • Operating System Upgradation regularly
  • Laptop hardware issue troubleshooting
  • Mail configuration and troubleshooting
  • Mailbox archiving
  • AD User ID creation and deletion, disabling
  • Group policy management
  • Creating Cloud user in office 365
  • Manage and assign Office 365 License
  • Troubleshooting Mail Flows
  • Managing and configuring Database backup MS SQL server
  • Patch management using Bigfix server
  • Patching OS and application regularly
  • Installing and troubleshooting Symantec endpoint
  • Regularly checking Symantec definition Update
  • Regularly checking the Storage space of server
  • Patching Windows server OS


About you:

  • 2-3 years of experience as a System Administrator from IT industry background
  • Hands on experience in Server Administration using Windows Server 2016 & 2019
  • Strong experience in Active Directory & Mail Server (Office-365)
  • Good experience in Patch Management & Hardware and Network Troubleshooting
  • Good working knowledge on MS-Office
  • Excellent communication skills
  • Certification in MCSA/MCSC/ MCSE with any bachelor’s degree would be a plus
Job posted by
Anthony A

"DB2 DBA" // "DB2 LUW Administrator

at Product based Organization

Agency job
via Diverse Lynx
db2 dba
Remote, Bengaluru (Bangalore)
6 - 12 yrs
₹8L - ₹20L / yr
As a DB2 Administrator, candidate would involve in  activities, troubleshooting database & key responsible for Migration, Upgrading activities including DB2 replication suite and services.

Responsibilities -
·         Product lifecycle Management of DB2 LUW Product including replication suite
·         Perform Health check activities, monitoring, backup, space management, Maintenance i.e. Reorg / Run stat utilities
·         Follow-up CIRATS i.e. Compliance, Issue, Risk and APAR (Authorized Program Analysis Report) Tracking System
·         User management and BAU activities
·         Setup and maintenance of Data replication services
·         Disaster recovery and business continuity planning
·         Backup and recovery methods including point in time recovery
·         DB2 node directory / catalog configuration
·         Database performance tuning and troubleshooting
·         24*7 on call support for DB2 portfolio and applications
·         Provide best in class solutions for all business needs
·         Explore and help organization to implement best technical practises / recommendations to reduce technical debt and cost
·         Managing and maintaining physical databases including database storage management, procedures and tools for access, database security, monitoring and tuning the database
·         Analysing system storage capacity and recommending improvements to ensure efficiency
·         Assisting in the design and implementation of the physical framework of the database

Required Skillset -
  • 6+ years of relevant experience in DB2 LUW Administration
  • Good experience with
    • Performance tuning and troubleshooting
    • High availability solutions HACMP, TSA, MSCS Cluster
    • Monitoring, backup, recovery, IBM Data Server Manager, TSM , Commvault
    • Data replication, Q-replication & CDC
    • Implementing DB2 key features
    • Desirable experience with Db2 Pure scale
  • Experience with tools i.e. ITM, Nagios, Service Now
  • Experience with automation and scripting such as CRON, PowerShell, Shell Scripting
  • Experience with configuring and usage of Clustering, db2diag and notification logs, snapshot and event monitor
  • Experience with use of problem and change management tools
Job posted by
Kalpana Sati

Technical Specialist - Associate - Media Management

at CommVault

Founded 1988  •  Product  •  500-1000 employees  •  Profitable
Media Management
Network-attached storage (NAS)
Active Directory
Technical support
Bengaluru (Bangalore)
4 - 7 yrs
₹4L - ₹17L / yr
The Customer Support Associate works within a team of technical support professionals aimed at delivering technical solutions for Commvault's customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution.  This position is part of our Media Management group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the opportunity to grow with us. Our Media Management Group is focused around but not limited to backups of storage technologies within the Commvault suite, this includes SAN, NAS, Netapp, storage appliances. We are a source of expertise for not just our customer base but also our partners and consultants on site.Why Commvault?You get the - Freedom to make an impact, together- . We thrive upon collaboration by designing our offices and cafes to spark conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we- re passionate about equality and integrity. We go beyond- each and every day.Position Responsibilities include :- Troubleshoot and resolve complex support problems- Troubleshoot customer issues using remote desktop software- Successfully interact through phone and email with customers as you solve their problems- Dedication to the success and satisfaction of our customers- Recreation of problems in house- Root Cause Analysis and / or provision of examples of software bug- Working independently and as a team to come up with the best solutions to a customer problem. - Providing best-in-class phone based support for a variety of complex, time critical issues.- Using and sharing your knowledge of a wide range of technologies- Working remotely on enterprise level customers and dark sites- Having the opportunity to build labs and simulators- Ability to be involved in product BETA testing- Contributing to our Solutions Engine and online forumsPosition Requirements include :- At least 5+ years of technical/customer support experience- Thorough knowledge of administration and trouble shooting in storage technologies (think troubleshooting via the event logs, acquiring crash and application dumps, analysing network packets, windows firewall, VSS). - Strong understanding of SAN & NAS. - Networking and troubleshooting connectivity, name resolution and performance based issues with OS and/or hardware. Microsoft clustering technologies and and TCP/IP and DNS- Understanding backup theory and design. Backup and data management fundamentals- Previous experience with backup software such as Veritas, Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus- Linux Skills - desirable- Previous experience troubleshooting enterprise environments- Strong customer relations skills.- Strong multi-tasking and prioritization skills. -Strong written and verbal communication skills.- Excellent team player.
Job posted by
Vinay Kumar

Windows Server Administrator

at Brennan IT

Founded 1997  •  Products & Services  •  100-1000 employees  •  Profitable
Windows Server Administration
Windows Server
Group Policy
Active Directory
Navi Mumbai
2 - 9 yrs
₹5L - ₹11L / yr
Position: Windows Server Administrator (We have multiple openings at different levels) Job Location: Ghansoli, Navi Mumbai Experience: 2-8 years Type of Employment: Fulltime Company: Brennan IT - (Australia's Leading No .#1 Managed Services Provider) Website: Rotational Shifts after every 2 weeks (Including Night Shift). Based on the Technical Interview the company will decide the role/level and fitment which will be aligned with the company's MVP (Mission, Values and Purpose) Purpose of Role: To provide 1st or 2nd level technical support to Brennan IT clients, engineers and staff; 2nd level monitoring and technical support to Brennan IT clients and staff. To continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings. Essentials Skills & Key activities of the role include: Must have excellent English Communications Skills (Spoken & Written) Must have experience dealing with International Clients/Customers. 2-8 years of experience on administration and troubleshooting of Windows 2000 to 2012 R2 servers Basic Understanding of VMware Server Hands on experience on Windows 2003 / 2008 / 2012 servers. Hands on experience in Windows / AD / DNS / DHCP/ (Windows Backup) /VmWare (Virtual Machines) . Expected to work flexible hours based on the organizational needs and be available for 24*7 on-call on a rotational basis including night shifts. Administration of Server Assessments and Backup Monitoring Execution of maintenance items out of hours (Patching) Establishes, maintains and manages Windows environment. Installs, modifies and maintains systems and utility software on server computer systems. Provides server support related to other software. User and access management (password, user management, folder access, group policies, drive mapping, mail box management, delegation of rights) Vendor Management (hardware and Software vendors HP ,Dell, MS, VM, Citrix and others) Endpoint Antivirus management and updates Desired Skills: MCP OR MCSE OR MCITP Windows Server 2012 OR higher MCP in Windows Desktop OR Individual team player responsible to handle critical and complex issues. Knowledge of or Certification in ITIL. Industry based technical certifications (e.g. Microsoft, Citrix, VMWare, EMC, HP) Troubleshooting SCOM and SCCM agents.
Job posted by
Dilip Joshi
Did not find a job you were looking for?
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
Get to hear about interesting companies hiring right now
iconFollow Cutshort
Want to apply to this role at An international MNC specialized into Hardware & Networking?
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Learn more
Get to hear about interesting companies hiring right now
iconFollow Cutshort