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HTML/CSSAt StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.
This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.
We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.
What you'll be doing:
- Engage with customers, understand their needs, advise them, and solve their problems.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
- Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
- Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
- Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.
Professional Competencies
- Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
- Outstanding written & spoken communication skills.
- Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
- Strong time-management and prioritization skills to work with multiple customers.
- Good Understanding of web technologies like HTML & CSS
Desired Skills & Experience
- Bachelor’s Degree Computer Science Related
- Minimum 2 years of experience in a customer support role
- Strong problem-solving skills
- Organized and reliable self-starter who can work independently
What we offer:
- We care about you; therefore, you'll be offered a competitive salary.
- We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
- Flexible holiday policy to help you plan your vacations better.
- Performance-based rewards and incentives.
For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio
This might change your life. Well, maybe not, but it'll be worth it.
Apply right away!
HTML/CSSAt StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.
This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.
We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.
What you'll be doing:
- Engage with customers, understand their needs, advise them, and solve their problems.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
- Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
- Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
- Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.
Professional Competencies
- Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
- Outstanding written & spoken communication skills.
- Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
- Strong time-management and prioritization skills to work with multiple customers.
- Good Understanding of web technologies like HTML & CSS
Desired Skills & Experience
- Bachelor’s Degree Computer Science Related
- Minimum 2 years of experience in a customer support role
- Strong problem-solving skills
- Organized and reliable self-starter who can work independently
What we offer:
- We care about you; therefore, you'll be offered a competitive salary.
- We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
- Flexible holiday policy to help you plan your vacations better.
- Performance-based rewards and incentives.
For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio
This might change your life. Well, maybe not, but it'll be worth it.
Apply right away!
Manage inbound and outbound customer calls in a timely manner.
Ability to understand the customers needs and articulate a solution
Research every issue and provide solutions to them
Ability to explain features and benefits without using scripts
Build strong relationships with customers
Meet qualitative and quantitative targets
Work in brick and mortar call center
Requirement-
Previous experience in a call center customer support, sales and or retention
Previous experience with US market
Strong phone and verbal communication skills
Excellent listener and time management skills
Accent Neutral
Additional Advantage
Understanding of USA Credit Bureau, Credit Report and Credit Score culture
Customer Success Associate
Industry Type-BPO / Call Centre
Functional Area-Customer Success, Service & Operations
Employment Type-Full Time, Permanent
Job Description
This is a remote position.
About the Company:
Abmiro, a fast growing Software-as-a-Service(SaaS) based product company HQ in Pune, India is looking for senior tech roles for its product Postree. We have an onsite office in Ireland and we are growing aggressively and looking for talented people who want to make a real difference.
We are building a product that is going to be used by thousands of businesses and help them overcome their real world problems. We are taking you on an entrepreneurial journey with a vibrant team and a massive market opportunity. If this excites you, then this is an opportunity you should not miss.
Abmiro is currently seeking a friendly and highly skilled customer success executive to provide enterprise-level support to our vast international customer base. he/she must be able to provide support via phone, web, email, chat, and other channels as needed.
Excellence in customer service skills is a must. We are looking for a self-motivated person who is willing to take ownership of customer issues, complaints and queries reported and see those problems through to resolution.
If you love to explore CRM platforms and wish to have regular interaction and dialog with our customers across the globe, we are looking for you!
We are having our best year yet here in 2022 and looking for talented people who want to make a real difference.
Requirements
Responsibilities and Duties:
- Manage growing support teams
- Manage inbound calls, chats, ticketing system and emails.
- Taking ownership of tickets, acknowledging them for confirmation to the customer.
- Guide Customers with technical or non-technical problems
- Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
- Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
- Good written communication skills to ensure proper recording of all customer interactions and closure of all presented issues
- Commitment to documenting knowledge in the form of knowledge base tech notes and articles
- Act as a liaison between the delivery team, customers and vendors.
- Proactively work on building process improvements to enhance the customer experience.
Technical Knowledge and Skills:
- BE degree in Information Technology, Computer Science, BCA, BCS or similar
- Work experience in technical support, IT support, or as a technical engineer is a plus
- Aptitude for problem-solving
- Excellent client-facing/customer service skills
- Excellent written and verbal communication skills
- Ability to focus and follow-through to the resolution of issues
- Ability to diffuse tension and work the issue at hand
Basic knowledge of MySQL, Shell Scripts, etc is a plus
Benefits
What We Provide -
- Opportunity to improve & learn new things.
- Be part of a dynamic young and friendly team that strives for top quality and fantastic work culture
- Hell lot of stuff to innovate and learn at the same time
- Opportunities and guidance to learn new technologies, share knowledge and grow within the company and sector.
- Company benefits including Provident Funds, Insurance, personal growth opportunities, technology growth opportunities etc.
Location: Pune (Remote)
PS: We're a small team, and your impact is going to be huge!
Technical Customer Support
- Ability to work in team environment
- Familiarity with customer service software (CRM,ticketing systems) for chat and call process.
- Ability to work flexible hours ,including evenings and weekends.
- Earlier experience into chat and call support process.(Technical support experience)
- Customer oriented approach and ability to adapt different situations
- Hands on experience on MS office suite.
- Ability to multitask and problem solving skills
- 0-2 years of experience
- Excellent communications skills written and verbal.
Responsible for :
- Respond to customer queries via chat or phone in a timely and professional manner.
- Proactively responding on tickets or issues.
- Resolve customer queries or issues with required solutions
- Coordinate with internal teams for query resolution.
- Provide required information about products and services offered by Provakil.
- Update customer information and issue details in ticketing platform
- Analysing the challenges faced by clients and passing the details to technical team.
- Should be aware of product feature updates.
- Flexible in working shifts
Requirement:
- Respond to customer queries or technical issues via email in a timely and professional manner.
- Resolve customer complaints or issues by providing appropriate solution or alternatives.
- Should have knowledge of API integration, cloud based tool.
- Interact with cross team to get the issues resolved.
- Hands on experience on CRM or any ticketing system.
- Should be able to lead meetings and training sessions.
- Worked in customer facing environment.
- Troubleshoot technical issues at level 1 and level 2 .
- Handled customer escalations and worked on escalation matrix
- Provide weekly status on ticket received and resolved
Additionally,
Excellent communication verbal and written.
Handled enterprise client issues in previous experience.
Bachelor’s degree in CS or IT or related field.
Responsibilities
- To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
- To identify and convert the opportunities for cross-selling (banking products).
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target).
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Requirements
- Graduate
- Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
- Excellent communication skills – Verbal & Written.
- Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
- Flexible to get scattered 8 Week Offs in a month with 9 hours shift
- Good listening skills and strong communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
- Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
- Should be able to establish rapport quickly with peers, managers & customers.
Job Role - Interfacing Executive
Location - Pune
Responsibilities:
- Provide service and customer support during field visits
- Follow discussed schedule and execute accordingly
- Manage all on-site installation, repair, maintenance, and test tasks
- Diagnose errors or technical problems and resolve them with a guided approach,
- Follow regular reporting to the manager
- Document processes where required
- Follow all company's and department's field procedures and protocols
- Cooperate with the technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
Requirements
- 1-3 years experience in field support
- Ability to troubleshoot, test, repair and service technical equipment
- Excellent written and verbal communication ability
- Ability to work flexible shifts and adapt to changing work schedules
- Familiarity with mobile tools and applications
- Strong multi-tasking and organizational skills
About CrelioHealth:
CrelioHealth (formerly LiveHealth) is an IT product company in the Health care domain. We are an almost decade-old IT product organisation.
We are a flourishing, Open & Flexi culture organisation with a youthful team. We are a group of young enthusiasts who are passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM used for Pathology Labs & Hospitals.
Our Product -
- CrelioHealth LIMS - Web-based LIMS (Laboratory Information Management System) and RIS (Radiology Information System) solution for automating your processes & managing the business better
- CrelioHealth CRM- Patient booking and engagement tool to take patient experience to the next level.
- CrelioHealth Inventory - Online platform to manage your lab inventory, stock, and purchases
Org link - https://creliohealth.in/
We are voted as the #14 rank in G2’s List of Best Software Sellers for 2021.CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to easily access and manage medical information using the same platform. Find out more at https://creliohealth.com/ or get updates on https://blog.creliohealth.in CrelioHealth for Diagnostics
Blog - CrelioHealth for Diagnostics
Position- Chat Support Executive
Experience: 1-3 Years Mandatory
Communication: Good communication
Skillsets: Not Technical, Presentable, positive attitude
Responsibilities
- Interact with users through a series of actions and answer all queries, resolve issues via chat.
- Maintain and update records for daily queries and escalation.
- Support the roll-out of new application features.
- Troubleshoot systems, network problems, diagnosing and solving software issues at users' end.
- Escalate problems that cannot be fixed at tier-one support and updating users on the status of problems.
- Assist with high severity requests or issue escalations as needed.
Requirements
- Must be a graduate in any stream.
- Effective written and spoken English communication skills.
- Must be Articulate and Spontaneous in Active conversations to handle tough situations.
- Ability to recognize the sensitive nature of issues and maintain confidentiality.
- Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.
- The willingness and curiosity to learn new environments and develop new skills.
- A high degree of intensity, follow-through, and collegiality.
- Strong attention to detail with an ability to organize, prioritize and manage multiple tasks in a timely manner.
- Ability to thrive in high-demand, high-pressure situations.
- Should be flexible in working on the US- Time Zone.
Data Analytics
The role will be part of our customer success team. You will work extensively on large datasets to identify and help remediate data risks for customers from diverse domains, and support them as a trusted security advisor.
Responsibility
- Analyse customer data on Concentric Platform, extract relevant insights to identify data risks, develop risk remediation strategies
- Prepare and present data risk reports to customers. Handhold them for implementation of the risk remediation strategies
- Develop, curate and maintain training datasets for AI models
- Label large datasets for supervised learning of AI models
- Serve as customer’s trusted data security advisor, providing subject matter expertise, strategic guidance to drive adoption of concentric platform aligned with customer objectives
- Strong experience on with data analytics. Proven ability to extract relevant insights from big volumes of data to solve specific problems. Eye for detecting trends, anomalies in data.
- Experience in developing training datasets for AI models and data labelling for supervised learning of AI models.
- Excellent attention to detail
- Customer advisory experience preferably in data security domain
- Experience on with Excel as data analysis and reporting tool is required. Knowledge of other tools like Python, Kibana, Jira, ppt will be a plus.
- Broad knowledge of operationalizing data security, regulations and standards will be an advantage
- Excellent communication skills across various formats and mediums. Strong presentation and facilitation skills
- Use creative problem-solving skills to help customers reach their business goals and maximize the value they are getting from Concentric platform
- Graduate/Post Graduate in Engineering discipline from premium institute
True medicines at true prices!
Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range.
Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate.
What you will be doing:
- Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot, and identify solutions to promptly resolve customer/users issues
- Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
- Create and maintain product-related documentation, internal and external
- Debug user issues and create reproducible test cases for engineers to resolve
- Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
- Understand user goals and their desired outcome from using the product.
- Document use cases and feature requests
What we are looking for:
- Previously done customer support role. Preferably technical customer support
- You're data-driven and analytical
- Excellent follow-up skills with great attention to detail
- You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
- You have a highly structured work approach, the ability to manage multiple activities in parallel
- Good communication skills: English / Hindi / Marathi / Bengali
Location:
- Kailash Industrial Estate - Vikhroli / Powai, Mumbai.
- Kasba Industrial Estate - Kolkata
- Naraina Industrial Area Phase 1 - Delhi
Timings:
12.00 PM to 9 PM
Working Structure:
In-Office: Monday - Saturday
Remote: Sunday
1 Weekly off, 2 Monthly offs.
Joining:
Immediately.
Responsibilities
1) Software Implementation and Providing Training to end Users
2) Addressing customers queries / issues
3) Follow-up with Customers and Collecting Feedbacks
4) Maintaining records of activities
5) Visiting customers as and when needed
Desired Candidate Profile
1) 0 - 1 year experience in Software Support (Freshers also preferred)
2) Degree Holders (Preferably BSc-IT, BSc-CS, Bcom)
3) Good verbal & written communication skills
Note: Candidates available to join immediately or at the earliest will be preferred
About Our Company:
Softlink Global is one of the few product-focused IT companies in India. Our globally leading and acclaimed ERP solution is implemented in more than 50 countries with zero customization. Softlink Global operates from its offices situated in Singapore, the USA, and the Philippines. In India, we have a presence in Mumbai, Pune, New Delhi, Chennai, Bangalore,
Kolkata, Ahmedabad, and Hyderabad.
Softlink started in 2005 with a mission to automate the logistics industry and today we take pride in retaining the number one position since inception. When you join our team, you can expect to be challenged to think in new ways and try new things.
To know more, visit https://softlinkglobal.com/">https://softlinkglobal.com/
At Softlink:
- We obsess over user experience and delight
- We are out there to provide the best logistics and financial technology software applications to small, medium, and large scale businesses
- We thrive on developing a culture of learning and continuous improvement, both for people and processes
- We invest in each other's growth
- We believe in complete transparency, open dialogue, and no hierarchies
- We make objective and data-driven decisions
- We believe in taking charge and getting it done
- We give a damn about our team's well-being and growth within the company
- We encourage experiments and creativity in Technology
- We want you to be able to lead your own team or a project once you are ready
- We want you to see our vision, and become a part of our growth story
We are committed to strengthening equality, diversity, and inclusion at our workplace through an enabling environment, supportive work-life policies for employees, and a culture that welcomes differences and creates a sense of belonging. We strive to create a work environment where all employees can develop and grow to achieve their full potential.
The Perks:
- An opportunity to feel proud of your work
- A platform to take up higher responsibilities, growth and career advancement
- A fun work-life balance
- An amazing team to work with
Customer service and care of the customers
- By entering customer data in to the data base
- By updating customer information
- By handling customer telephone calls and making required activities
- By actively preventing terminations of contracts and reduce of purchased services
- By handling customer feedback and making required activities
- By making customer satisfaction surveys
- By follow up of first delivery to new customer
- By follow up of contract termination and final invoicing
- By making invoicing to customers
- By printing of delivery lists
- By archive of customer documents
3+ years of experience of Workday FINS configuration experience, across 2+ Workday modules and
2+ deployments
Key responsibilities
Lead and support with design/requirements workshops
Confident in configuring workday with the ability to reference Workday Community for
clarity
Excellent problem solver
Ability to create effort estimates based on requirements
Wants to master additional modules of Workday
Support and mentor junior resource based in Portugal/UK
Achieve a high level of utilisation
Be consultative in their customer approach
3+ years of experience of Workday HCM configuration experience, across 2+ Workday modules (deployment experience
Key responsibilities
- Support with design/requirements workshops
- Lead on design/requirements workshops for smaller pieces of work (below 300 hours)
- Confident in configuring workday with the ability to reference Workday Community for clarity
- Ability to create effort estimates based on requirements
- Excellent problem solver
- Wants to master additional modules of Workday
- Support and mentor junior resource based in Portugal/UK
- Achieve a high level of utilisation
- Be consultative in their customer approach
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
The major responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
- Accountable for the support health of a customer
Requirements
- Experience as a Customer Support Specialist or Technical Support or similar CS role.
- Understanding of backend tools like SQL, Azure, PowerBI etc
- Familiarity with our industry is a plus.
- Experience using help desk software and remote support tools (eg - FreshDesk)
- Excellent communication, written and problem-solving skills
- Patience when handling tough cases
You will be a thought leader and the go to person for the staff and drive engagement & affiliation. Move and inspire people with innovative ideas; help turn ideas into reality, and set values, thought and culture to replicate excellence in each field.
The Interesting Challenge :
- Creating value through innovation and reinventing service delivery benchmarks.
- Ensuring "Customer first" always in all the situations.
- Ensure that service is fully operational and processes are running smoothly.
What you'll offer us :
- Ability to monitor, manage escalations, and provide resolutions with a sense of urgency while ensuring zero issue-based churns.
- Advocate and manage user relationships and engagement
What you will need :
- The individual should be a go-getter, self-starter, articulate, and detail-oriented, with an ability to engage with stakeholders across all levels - both internal and external.
- Exposure/experience with Auto dealerships will be an added advantage
- Excellent interpersonal, verbal, and written communication skills with a proven ability to take initiative and build strong productive relationships
- A proven track record of simultaneously managing multiple projects. Motivated and driven to take on additional responsibilities with a sense of urgency.
Requirements:
- Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation.
- Prior work experience in tax software solution or tax advisory companies preferred.
- Ability to effectively service large portfolio of customers
- Excellence in Interpersonal Skills with strong command on spoken and written communication skills
- Ability to thrive in a multi-tasking environment
Roles and Responsibilities:
- Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc.
- Logging and keeping records of customer/employee queries
- Analysing call logs so you can spot common trends and underlying problems, to guide support team
- Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates.
- Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response.
- Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements.
- Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention.
- Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables.
- Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio.
We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results.
Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.
Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients
What you’ll do:
Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Tools and Skills Required
Must Have:
Highly organized and able to multi-task.
Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)
Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills
Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.)
Strong Technical Background.
What’s attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
- Health Memberships
- Sports Subscriptions
- Entertainment Subscriptions
- Key Conferences and Event Passes
- Learning Stipend
- Team Lunches and Parties
- Travel Reimbursements
- ESOPs
That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!
Business development
Oem management
Warehousing management
Funding
Establishing new contacts
End to end sales cycle.
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