Customer Support executive

at Accucia Softwares

DP
Posted by Surabhi Waghmode
icon
Wakad, Pune
icon
1 - 3 yrs
icon
₹1L - ₹2.5L / yr
icon
Full time
Skills
Customer Support
Customer Service
Communication Skills
Material handling
Positive attitude
Time management
We Are Looking For A Qualified Customer Support Executive Who Will Offer Excellent Customer Service And After-Sales Support.
To Be Successful As A Customer Support Executive, You Should Display Excellent Interpersonal And Communication Skills As Well As A Professional Appearance. These Skills Will Prove Invaluable When Mediating With Customers. An Outstanding Customer Support Executive Should Possess A Proven Track Record Of Successful Customer Service And Management Skills.

Customer Support Executive Responsibilities:

Tele Calling A Business Lead

Following Up With Prospects

IT Product Pitching On Call

Product On-Call Support

Overseeing The Customer Service Process.

Resolving Customer Complaints Brought To Your Attention.

Creating Policies And Procedures.

Planning The Standardization Of Service Delivery.

Conducting Quality Assurance Surveys With Customers And Providing Feedback To The Team.

Possessing Excellent Product Knowledge To Enhance Customer Support.

Maintaining A Pleasant Working Environment With Customers.

Customer Support Executive Requirements:

A Bachelor’s Degree In Administration Or A Related Field.

A Minimum Of 1 Year's Experience.

Excellent Interpersonal And Written And Oral Communication Skills.

Knowledge Of CRM (Customer Relationship Management) Systems.

Computer Skills.

Salary: 8000-20000/Month
Joining: Immediate
Office Timing: 10 Am -7 Pm (Every Sunday, 2nd & 4th Saturday Will Be Off) Rest Saturdays we do Work From Home

About Accucia Softwares

Accucia Softwares LLP is IT software development company in Pune, provides services to enterprise & business organizations across the globe. Accucia is committed to providing high-quality software products and services. We offer cost-effective Application Software Development using cutting-edge technologies.
Founded
2017
Type
Products & Services
Size
20-100 employees
Stage
Bootstrapped
View full company details
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
2101133
Matches delivered
3712187
Network size
15000
Companies hiring

Similar jobs

Relationship Manager

at Pet Care

Agency job
via Sapwood Ventures
Customer Support
Customer Service
Communication Skills
icon
Bengaluru (Bangalore)
icon
0 - 2 yrs
icon
₹2L - ₹4L / yr
  • Coordinate for the task management between pet parents with a Vet/ Trainers
  • Maintain relationships with identified customers
  • Revenue enablement by upsell, cross-sell, etc
  • Be the company’s face for the customer
  • Solve for pet’s needs

What we offer:
• Learning & Development: Work with veterinarians in a start-up environment with a steep learning curve
• Ownership: Individually lead important charters with high impact potential
• Employee first culture: Putting employees above everything else. Be surrounded by positivity and furry friends
• Perks & benefits: Salary matching market compensation
Job posted by
Archana Baskaran

Openings For Freshers in BPO Non Voice

at Zealous Services

Founded 2007  •  Services  •  100-1000 employees  •  Profitable
Business Process Outsourcing (BPO)
Customer Support
Communication Skills
Customer Service
icon
Chennai
icon
0 - 1 yrs
icon
₹1L - ₹1L / yr

We have immediate requirements for Fresher in BPO Semi Voice Process @ Chennai


Interview Scheduled:

  • Walk-in: Monday to Friday (10 AM to 4 PM)

Contact Details:

  • Reference Name: PRAVALIKA- HR

Job Description:

  • Process : International Semi Voice Process
  • Designation: Customer Support Executive
  • Qualification : Any graduation (Arts & Science, Engineering) / Diploma / ITI / 12th / Distance Education / Dropout ( 2017- 2021 passed outs only)
  • Shift Timings: Night Shift (7.30PM - 5.30AM)
  • Salary: 8,500 + Incentives Upto 3000(based on your performance) +Food & Refreshment
  • Age limit : 18 - 26 Yrs.
  • Work Location: Nungambakkam, Chennai.

 

Job posted by
Pravalika V

Customer Success Manager (Onboarding) | SAAS

at Mantra Technologies Pvt Ltd

Founded 2009  •  Products & Services  •  100-1000 employees  •  Profitable
SASS
Communication Skills
Customer Success
Customer Retention
Customer Acquisition
icon
Hyderabad
icon
3 - 8 yrs
icon
₹3L - ₹10L / yr

Drive understanding and adoption of our products through effective onboarding of customers.
Keep track of paid sign ups from the website and sales team
Diligently update customer/prospects data in tools provided
Stay on top of updates in current apps

Required Candidate profile
You will ideally have a combination of both Product (Computer Sciences) and Business education & experience
Should be able to work effectively in a Matrixed environment
3 years of relevant experience

Job posted by
Annu Gathadi

Business Analyst

at Process Master Technologies Pvt Ltd

Founded 2012  •  Products & Services  •  20-100 employees  •  Profitable
Communication Skills
Presentation Skills
Analytical Skills
Business Analysis
Business Intelligence (BI)
BRD
icon
Indore
icon
0 - 1 yrs
icon
₹2L - ₹3L / yr

Requirements

  • Graduates from CS/IT/MCA/EC/EE stream with no backlogs (10th, 12th and graduation above 65%)

 

  • Candidate should be aware with Software Development Life Cycle and
  • Participating as team member in all phases of software development life cycle including the analysis and design of system
  • Candidate Should have Effective Problem-Solving skills with excellent communication skills
  • Exceptional analytical and conceptual thinking skills
  • Advanced technical skills and Excellent documentation skills
  • Good Knowledge about creating detailed reports and giving presentations
  • Competency in Microsoft applications including Word, Excel, and PowerPoint
  • Excellent planning, organizational, and time management skills

 

Responsibilities:

  • Responsible for on call support for our software system to customers
  • Responsible for End user training of our software products
  • Responsible to implement software system to the end user/customer end
  • Responsible for business requirement gathering and preparations of BRD FRD documents according to business needs
  • Responsible for data management of software system for implementation purpose
Job posted by
Nikhita Chourasia

Customer Support executive

at MMF Infotech Technologies Private Limited

Founded 2010  •  Products & Services  •  100-1000 employees  •  Profitable
Customer Support
Customer Service
Communication Skills
Customer Relationship Management (CRM)
icon
Indore
icon
0 - 3 yrs
icon
₹1.5L - ₹2L / yr

Skills: 

∙ Excellent communication and analytical Skills 

∙ Strong leadership and management skills 

∙ Must have excellent interpersonal skills 

∙ Excellent written and verbal communication 

∙ Active listening and Problem solving skills 

∙ Ability to multitask, prioritize, and manage time effectively 

 Roles and Responsibilities: 

∙ A professional approach in answering calls and provide information  about products and services, taking input of issues and their  redressal thereof 

∙ Keep records of customer interactions, process customer accounts  and file documents 

∙ Proficiently communicating with customers electronically and taking  follow up of the procedures. 

∙ Handling customer queries regarding various products ∙ Identify and assess customer needs to achieve satisfaction ∙ Exhibiting patience in order to resolve queries in a timely manner ∙ Escalate unresolved issues to the appropriate internal teams ∙ Document knowledge in the form of solution article 

∙ Respond to customer queries in a timely and accurate way, via  phone, email or chat 

∙ Patience when handling tough cases. 

∙ Take a deep dive into product key features and have keen  insight/knowledge about the product.

Job posted by
Kratika Patidar

Pre Authorization

at Technocruitx universal services pvt ltd

Founded 2017  •  Products & Services  •  20-100 employees  •  Profitable
Authentication
Authorization
Technical support
Communication Skills
English Proficiency
MS-Excel
icon
Ahmedabad
icon
0 - 1 yrs
icon
₹1.5L - ₹2.5L / yr
  • The Pre-Authorization Specialist is a member of the Pre-Authorization Department who is responsible for verifying eligibility, obtaining insurance benefits, and ensuring pre-certification, authorization, and referral requirements are met prior to the delivery of inpatient, outpatient, and ancillary services.
  • This individual determines which patient services have third-party payer requirements and is responsible for obtaining the necessary authorizations for care.
  • The Pre-Authorization Specialist provides detailed and timely communication to both payers and clinical partners in order to facilitate compliance with payer contractual requirements and is responsible for documenting the appropriate information in the patient's record.
  • Other duties as assigned. 
Job posted by
Keya Patel

Head of Customer Success

at Global Sales Acceleration Platform

Agency job
via Unnati
Customer Success
Communication Skills
Presentation Skills
SaaS
Analytical Skills
Revenue growth
Negotiation
USA markets
Persuasion
icon
NCR (Delhi | Gurgaon | Noida)
icon
4 - 12 yrs
icon
₹20L - ₹35L / yr
IF you believe that Humans and AI together is the future, then join the dream team that is building a people-first organisation.
 
Our client is a futuristic tech company that is using Data science and AI to help its customers improve their sales conversions faster, with accuracy, and at a feasible cost. They are a 150+ member team based out of Delhi and California, who have created 3 unique products and services that will help industries like Real Estate, Finance, Education, Healthcare, etc to leverage this technology and convert leads into customers efficiently.
 
Their products include features like unique data classification and workflow automation systems, Business management services, and Lead Engagement programs that work across geographies and are being used by their big-ticket customers - Tata, Walmart, Pearson, and Delhivery to name a few. They have recently raised a $5 Mn Series A funding, which is the effect of their massively innovative products that were maximizing profitability even during the pandemic. The founders are successful entrepreneurs,listed in the Forbes 30-under-30.
 
As a Head of Customer Success, you’ll be leading the customer success team driving key outcomes for our product which provides sales analytics to SMB real estate businesses in North American markets.
 
What you will do:
  • Driving Customer Success Outcomes: Increasing renewals, reducing churn, identifying up-sell opportunities, influencing increased life-time-value through higher product adoption and customer health scores, and driving growth through increased advocacy and customer referenceability, for SMB customers.
  • Leading the overall journey for Customer Success: Mapping the customer journey and developing interventions for each step, driving engagement with customer marketing, analyzing data and customer feedback, and continuously improving the customer experience.
  • Managing Customer Success Activities such as onboarding, training, services, customer success management, support, account management, up-sells, and advocacy.
  • Building and Leading a World Class Customer Success team: Recruiting, training, and managing high potential individuals including Customer Success Reps, Operations, and Support.
  • Measuring the effectiveness of the Customer Success team with key goals, operational metrics, and outcomes for the team
  • Technology and Systems for Effectiveness: Setting up systems and tools for managing customer relationships, tracking data, and improving referencability.
  • Working Closely with customer stakeholders (Sales, Product, and Marketing) to establish a stronger customer relationship and experience
  • Aligning with Product Marketing to market to existing customers and increasing engagement
  • Aligning with Product Managers for driving product roadmap based on customer feedback and usage data
  • Aligning with Sales for driving retention and up-sells by improving engagement and retention.


What you need to have:

  • You’ve at least had around 4-12 years in customer success roles
  • Exp in SAAS, handled US market and minimum 2 yrs in team handling.
  • You’ve preferably worked in SaaS, Ad-Tech, and/ or Analytics, selling to the US market
  • You have strong customer empathy, a desire to drive revenue and business outcomes
  • You drive outcomes through persuasion, negotiation and building consensus with external and internal stakeholders
  • You’re a leader with the ability to inspire others and drive outcomes as a unit
  • You have excellent communication and presentation skills
  • You’re analytical and process-oriented, with the ability to make data-aware decisions
  • You have a great understanding of SaaS business models and its value drivers
Job posted by
Swati Joshi

Customer Support executive

at NoBroker

Founded 2014  •  Products & Services  •  100-1000 employees  •  Raised funding
Sales
Customer Support
Voice processing
Telesales
Communication Skills
Customer Service
telecaller
icon
Bengaluru (Bangalore)
icon
0 - 5 yrs
icon
₹2L - ₹5L / yr
Role and Responsibility – Customer Relationship Executive
• Act as relationship executive for the Paid customers of NoBroker
• Build sustainable relationships and trust with customer accounts through
open and interactive communication
• Identify and assess customers needs
• Service customer in finding the right tenant / house as per the requirement
of customer
• Dial outbound and attend inbound calls of customer and leads
• Use internal tools and methods to provide best possible service to the
customer
• Negotiate with leads on behalf of customer
• Keep customer up-to date on the progress of his account
• Follow communication procedures, guidelines and policies.
  •  Go extra mile to provide excellent customer service.
Job posted by
Ragini Soni
Technical support
Communication Skills
Voice processing
Customer Support
Business Process Outsourcing (BPO)
icon
Remote, Bengaluru (Bangalore)
icon
0 - 6 yrs
icon
₹2L - ₹5L / yr

Dear Candidates,

 

Greetings from Black and White Business Solutions

 

We have huge openings for "Domestic & International Voice Process"

 

 

 

Eligibility Criteria:

 

10th/PUC/ITI/Diploma/Graduate/PG anything is fine.

Good communication skill.

 

 

Work Location: All over bangalore

 

Interview Location: Indiranagar

 

Salary Package:13000-31000 + Incentives Based on your Interview Performance

 

 

Job Description:

 

The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries

. • He/She must show the willingness to learn new things every time and then.

Must discuss every matter with its supervisor or team leader to get any issue sorted

Giving a resolution to the customers or clients should be the whole and sole responsibility.

Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc.

Must be very effective in providing customer service by providing resolution to their complicated queries and issues.

Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.

 

Interested Candidates Please drop your updated CV to the Below

 

Looking for immediate joiners.

 

Thanks & Regards

Meghala

 

Job posted by
Archana S

Customer Support executive

at Hinduja Global

Agency job
via Budding.in
Communication Skills
Customer Support
English Proficiency
Problem solving
icon
Navi Mumbai, Mumbai
icon
0 - 3 yrs
icon
₹1L - ₹2L / yr

Role : Employee need to attend the calls and help the existing customer with there queries . There are no Targets , No sales . It’s totally a Inbound Process.

 

Salary:

  1. Fresher : 15K IN HAND , CTC-17K
  2. Experienced: Hike 15-25%

 

Facility :

  1. Pick and drop
  2. Rotational Shifts
  3. Rotational offs
  4. Bank Holidays offs
Job posted by
Janki Bathani
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
Get to hear about interesting companies hiring right now
iconFollow Cutshort
Want to apply to this role at Accucia Softwares?
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Learn more
Get to hear about interesting companies hiring right now
iconFollow Cutshort