PLEASE READ THE REQUIREMENTS AND APPLY
Outbound Lead Generation Campaign(No Sales)
Complete Voice Based Job covering US and Canada
Night Shift job with fixed Sat and Sunday Off
About CONNEXIONS Bpo Services PVt LTd
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Customer Success Agent - Bark India
at Barkcom
About Company
Bark.com is an online services marketplace operating in 9 countries around the world. We connect professionals with customers needing their services in a streamlined, efficient way.
Bark was voted the 6th fastest growing company in the UK (Sunday Tech Track 100 awards) and we show no signs of slowing down. With 100% YoY growth for the last 3 years, were breaking new records monthly and are consistently recruiting, looking for bright and ambitious people to join our rapidly growing business. We have the start-up feel, with all the security of a hugely successful business.
We have an amazing company culture at Bark, where we invest in good people, and talent is nurtured. We work hard and play hard here.
Bark launched to the Indian market in January 2022, and we are now looking to scale out our teams, especially in Customer Success.
We are looking for Customer Service Agents to join our team. You'll be the first point of contact for the professionals who use us and your role will be to ensure they understand how to make the most of the platform. We are looking for energetic and enthusiastic people with a flair for sales to come and make a difference to our team.
Website - https://www.bark.com/en/in/about-bark/" target="_blank">https://www.bark.com/en/in/about-bark/
Role and Responsibilities
- Reporting to the Head of Customer Success
- Be a product expert, assisting new and existing professionals with any queries that they may have
- Front-line B2B support for inbound calls & emails and resolving issues on the first contact of our professionals
- Successful onboarding of professionals to the platform, getting them to buy their first starter pack credits to get them started (all our sales are warm sales!), soft sales for Elite Pro upgrades by encouraging free trial
- Build sustainable relationships and trust with customer accounts through open and interactive communication, talk with prospective professionals, discuss the benefits of Bark and how we can help them grow their business
- Assisting with the day-to-day team inbox (we use Zendesk)
Required Skills
-Minimum 6-9 months of experience in answering inbound and making outbound calls
-Strong in spoken & written English, with a clear and confident communication style
-Must be good at speaking Hindi
-Good to know to speak any other additional language - Kannada, Telugu, Tamil, Malayalam, Marathi / Gujarati, Bengali
-Good knowledge about using a laptop/computer with above-average typing skills.
-Exceptional attention to detail
-An interest in sales over the phone - no experience required
-Ability to multitask, handling multiple email inquiries, calls, and admin
-Driven & motivated with a great work ethic
-An eagerness to learn and progress within the company
-Self-starter
Benefits
-Starting fixed salary of 3Lac per annum CTC
-Uncapped monthly commission on sales
- Average Customer Success Agent can earn Rs.4 Lac per annum or more with commissions
-Healthcare insurance
-33 paid days off per year (5 casual, 10 statutory, 18 holidays)
Office Location & Working hours
WeWork, Salarpuria Magnifica: No.78, 13th Floor, Next to KR Puram Tin Factory, Old Madras Road, Mahadevapura, Bengaluru, KA - 560016
Working hours: 9 am to 6 pm - Monday to Friday
Job Title: Customer Success Manager
Location: Gurgaon
Job Description :
A Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
Duties and Responsibilities :
1. Understanding the customer's needs to help them exploit Product Better.
2. Onboarding and execution of Client
3. Establish Customer Support Practices
4. Upselling
5. Maintaining Client Delight
6. Assisting in Technical and Product Support
7. Supervise Employees
8. Taking Initiatives
Skills :
1. Good interpersonal skills
2. Good emotional intelligence
3. Proactive and willing to improve on processes
4. Strong leaders
5. Highly organized
6. Shave experience in directing others
7. Strong communicators both orally and in writing
8. Hardworking
9. Flexible
Core Technical skills :
1. Proficient in Microsoft Office Suite specifically Excel and PowerPoint
2. Knowledge of customer service practices
3. Technical aptitude and ability to learn software programs
4. Bachelor's/pg degree in Engineering from a reputed college
5. Minimum 2 years of experience in Customer Success Management
Icing on the Cake Skills :
1. Knowledge of technologies such as IT networking, internet technologies, web servers, and XML
2. Experience with Customer Relationship Management (CRM) software such as Salesforce, Totango, etc.
About FieldAssist :
Founded in 2014, FieldAssist is a new-age SaaS company with its headquarters in Gurgaon and an employee strength of 75+. Over the past 6 years, we have helped FMCG industries in digitizing their sales and distribution processes. We are creating a paradigm shift in the way field sales work with our all-in-one salesforce automation application. We have a trusted clientele of 350+ brands across India including Bisleri, Jockey, Everest Spices & Tata Salt.
We imbibe the culture of integrity, trust, empathy, collaboration, and freedom to take risks. If growth and innovation are on your mind, FA is the right place for you.
Get to know more about us at https://www.fieldassist.in/
NOTE : You will be working from home until office resumes.
Openings For Freshers in BPO Non Voice
We have immediate requirements for Fresher in BPO Semi Voice Process @ Chennai
Interview Scheduled:
- Walk-in: Monday to Friday (10 AM to 4 PM)
Contact Details:
- Reference Name: PRAVALIKA- HR
Job Description:
- Process : International Semi Voice Process
- Designation: Customer Support Executive
- Qualification : Any graduation (Arts & Science, Engineering) / Diploma / ITI / 12th / Distance Education / Dropout ( 2017- 2021 passed outs only)
- Shift Timings: Night Shift (7.30PM - 5.30AM)
- Salary: 8,500 + Incentives Upto 3000(based on your performance) +Food & Refreshment
- Age limit : 18 - 26 Yrs.
- Work Location: Nungambakkam, Chennai.
Customer Support
at YTVIEWS DIGITAL MEDIA PVT LTD
1. Respond to customer queries in a timely and accurate way, via phone, email, or escalate unresolved issues to the appropriate internal teams
2. Take ownership of customer issues and ensure prompt resolution
3. Maintain customer records by updating all relevant information in the database
4. Meet personal/team qualitative and quantitative targets
5.Providing complete information about the product to the customer.
6.Solving all product or service related issues of the customers.
7.Keeping a proper record of the customers.
8.Maintaining and updating the information of the customers regularly.
9.Maintaining a pleasant working environment for your team.
10.Creating policies and procedures.
11.Conducting quality assurance surveys with customers and providing feedback to the staff.
Establish Customer Support Practices
Customer Success Managers are responsible for creating policies and procedures that optimize the customer experience. Customer Success Managers may gather feedback from their customers, study other customer success programs, and analyze customer data to identify the best practices. The Customer Success Manager must establish policies the entire staff can adhere to so all customers receive the same quality of service.
Provide Technical and Product Support
Customer Success Managers must know the company’s products inside and out. They are often called upon to provide technical support to customers or to provide training on their products. They may even help customers plan and understand the best ways to utilize their software or products based on the customer’s business needs or business plans. The Customer Success Manager is not focused on making sales, rather on educating their customers on the flexibility and capabilities of their software so customers are encouraged to continue using their services.
- Own the lifecycle of users from on-boarding, setup, to the day-to-day support, including serving as front-line for issues on the ongoing engagements.
- Crafting delightful user experiences around user on-boarding and support, such as ticketing, support channels, and customer communications.
- Tracking metrics and measurements of user engagement and behavior.
- Crafting well-written user-facing communications and documentation.
- Translating user feedback and needs to well-scoped requirements, and collaborating with Engineering to deliver them.
- For the first 6-9 months, expect a lot of hands-on, detail-oriented work, often requiring your exposure to other areas like sales/account management, including occasionally plugging in on for other functions.
- In the mid-to-long-term, expect an increasing amount of specialization into a deeper role, with the possibility of eventually building and scaling a team.
Customer Success Team Lead | US Shift | Salesforce
at Screen Magic Mobile Media Pvt. Ltd.
Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.
Skills:
- Very good communication skills
- Experience of managing customer support team of atleast 10 members for international customers.
- Good Customer facing skills
- Good experience of managing teams
- Good technology background required for understanding complex technology issues.
Responsibilities:
- Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
- Keep your team motivated.
- Keep tab on all issues which are reported by various sources
- Keep in touch with Product team for new releases and training teams according to their responsibility
- Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
- Report to management about customer success reports
- Invent/discover new channels and method to improve customer success
- Manage budgets of Customer support team requirements
- Take care of hiring and retaining customer support teams
- Do upkeep of tools used for Customer success such as fresh desk, chat etc.
Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books, recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess. You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources.
SHIFT : US Shift
Customer Support executive (Technical)
The Customer Success Executive contributes to the company's success by effectively managing its
clients. You will be the SPOC (Single Person of Contact) for our existing clients and will be responsible
for the successful implementation of our solutions in new client locations.
Responsibilities:
Assisting client's queries over email & call.
Looking into complaints and coordinating with clients to resolve their issues.
Resolves product or service problems by clarifying the client's issues; determining the cause
of the problem; selecting and explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution.
Prepares product or service reports by collecting and analyzing client’s information.
Visits client location for successful implementation.
Contributes to team effort by accomplishing related results as needed.
Generating product ideas to reduce the number of queries & solve the pain points of
customers
Participate in innovation and find new ways that are more efficient in terms of operations
Skills: Customer Relationship Management, Communication Skills, MS Excel, Customer Success,
Proficiency in English and Hindi
What can you expect at Intugine?
Young team, flat hierarchy.
Like-minded intellectually curious colleagues.
High paced learning. Continuous Mentorship to help Achieve Peak Potential
Customer Support executive
- Manage incoming & outbound calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Proven customer support experience or experience as a client service representative
- Ability to multi-task, prioritize, and manage time effectively
- Strong phone contact handling skills and active listening
Skills:-
- Should have Good Communication skill.
- Should have good knowledge of Excel.
- Should have good writing skills.
Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.
Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.
About us
Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story here.
About the Role
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
What we are looking for?
- You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
- You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You write well. You know exactly what word or punctuation to use based on the context.
- As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.
Why should you join us?
- You want to be an enabler for business success with an appetite for steep learning.
- You enjoy mentoring and coaching teams, take pride in teams success.
- You enjoy solving problems and thrive for excellence
What will you do?
- You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
- You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
- Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
- Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
- We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)
