Founded in 2014, TaskBucks is a funded company based in NCR (Delhi | Gurgaon | Noida). It has 51-250 employees currently and works in the domain of Mobile.
Selected intern's day-to-day responsibilities include: 1. Interact with the application users 2. Handle calls to understand user requirements and resolve tech and non-tech issues 3. Connect with users on calls, emails and chats
About Logipix Logipix Ltd. is a privately held-company established in 1996 in Budapest, Hungary. Since then, Logipix has grown into the international company that it is today – one of the most innovative developers and manufacturers of end-to-end video solutions. The main profile of the company is to provide specially designed, high-end video surveillance solutions considering the various characteristics of different application areas. Logipix India Pvt Ltd was established in India with office in Noida, Sector 132 for dedicated focus of business in the Indian subcontinent. Over the past 2+ years, the company provides solution for prestigious clients both existing and future. Job Summary The Pre Sales Technical Engineer represents Logipix India at the early stages of the prospective projects. He visits the customer in critical time periods and is responsible for designing Logipix systems, conducting POC (Proof of Concept) and demonstrations locally. An ideal candidate has to be flexible and able to solve technical problems in the shortest times. Good communication skills – both written and oral – are also a must. Responsibilities • Assistance to the Regional Director in electrical engineering technology related to customer requirement • Design Logipix systems according to customer requirements • Visit customers in order to do POC or demonstration • Assistance in identification and localization of Hardware and Software problem in POC systems • Logipix Software installation, configuration and troubleshooting • Cooperate with Logipix Hungary Pre Sales Engineers on doing customer requirement surveys and providing support at planning systems Requirements • Graduate in computer and/or electronics engineering • Knowledge of TCP/IP networks • Strong knowledge in Windows OS • High level English skills • Stable technical knowledge • High level communication and project planning skills Preferred skills • Interest in photography and cameras • Basic Autocad knowledge What we offer • International company background • Long-term employment status at a dynamic company • Online training to help with the daily routine
Company Brief: HiPower Support Centre is a premium English language contact center that has been providing business process outsourcing solutions and services to hi-tech global customers for over 14 years. Our Indian Management Team with guidance from American experts, provide the best support to organizations around the world. We have over 1400 people servicing customers worldwide Role Brief: Handling game based queries for US based customers, through email Comprehend the customer requirement well & suggest apt resolutions Ensuring maximum Customer Satisfaction on every query Candidate Preference: Education – Any Graduate or plus two Desired Experience 0 to 5 yrs Desired Skills : Should be flexible to work in night shifts. Excellent written communication skills Good reasoning and analytical skills Good typing skills Basic computer knowledge Exposure to strategic game(mobile) would be preferable Benefits Salary - 18k to 26k gross Performance based incentives Free Food Free transportation Housing / Conveyance allowance Medical Insurance
Able to conduct detailed diagnostics on resource usage some hardware. Able to communicate with Customers and understand issues Consult Customers on answering technical questions and providing best solutions as per setup requires. 1. assist our customers migrating our application COMOS and some more applications into the IT infrastructure of existing and new customers 2. consult our customers how to integrate our software products in a datacenter for example Citrix Xenapp, Xenserver, MS SQL Server and a file share 3. configuring Windows Operating systems, the rights concept in Windows, the resource management + monitoring 4. require knowledge on performance diagnostics in various areas – mainly Windows Performance Monitor together with MS SQL server and the physical storage parameters 5. Maintain Customer satisfaction with in Support
DUTIES AND RESPONSIBILITIES: •Act as a point-of-contact for technical license issuance and dispatch, creation and dispatch of internal packages needed for technical deployments and upgrades, assigning, tracking and monitoring activities of the team to achieve SLA targets, various reporting activities etc. •Handles real-time voice-calls and chats related to tasks and licensing •Adheres to the TAT on task and licensing activities •Handles email queries and responds in a timely-manner •Achieves basic understanding of Seclore product needed for the task and licensing activities •Handles multiple cases created at the same time with varying degrees of severities and priorities •Effectively communicates procedural and technical issues to internal and external customers/stakeholders •Manages schedule of cases, determines priority and severity levels, negotiates and sets expectations with internal and external customers/stakeholders •Engages with internal teams to prioritize customer requests if needed •Engages in ongoing trainings at functional and organizational level, along with self-learning •Creates support documentation as and when needed •Works in a team with assorted expertise •Comfortable working in shifts •Multitasks and works well in a fast-paced environment QUALIFICATIONS: •Required: Bachelor’s Degree or Diploma in Computer Science •Understands basic details of operating systems and is aware of various technology terminologies •Knows MS-Office Suite in depth •Good to know: Some level of scripting used for automation EXPERIENCE: •1 to 2 years of experience in a customer support/licensing role •Managed customers from regions such as NA, EMEA or APAC •Exposed to working in shifts •Handled customers on the phone •Current job includes exposure to CRM tool •Exposure to severity-based models would be preferable •Exposure to Enterprise/Corporate customers preferable ABILITIES REQUIRED: •Strong customer-focus and passion for customers •Excellent written and verbal communication skills •Strong problem-solving attitude •Keen sense of ownership •Keen to learn and upgrade •Ready to work in a 24/7 support team •Be a team player with ability to stretch (time-wise) when required •Willing to work in high-pressure environment •Skills in planning, organizing, and adapting within a multi-tasking environment •Willing to work in night shifts if needed
Ability to compose clear and articulate email and chat communications to customers. Utilize effective communication with customers and peers. Ability to summarize/paraphrase information Ability to explain concepts and present information clearly; identify the level of technical knowledge of the customer and adjust communications to solve customer need Ability and willingness to provide pre-sales, sales, or post-sales technical support Knowledge of PCs and Relevant Microsoft products. Ability to follow procedures and processes that are documented.
Support to all over company atmosphere Team for Application, system, software & hardware. Achievement of customer satisfaction. Installation of System / computer hardware Machine & security firewall on customer machines. Trouble shooting. Minor software solution, adjustments & restoration of equipment's. >>> KT & Training will be provided. <<<<
Tech Support 00118 Communication Skills Newworking Firewall window systment Office 365 MS-Office
Responsibilities: Frontline support via live chat, tickets, and telephone. Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product Performs miscellaneous job-related duties as assigned by the supervisors and management. Provide customer support and technical support for various products Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Identify and escalate priority issues; directing cases to appropriate teams and resources as needed Records customer inquiries by documenting inquiry and response in customers' accounts. Improves quality service by recommending improved processes; identifying new product and service applications. Required Skills: 1-2 years of Technical Support Experience. B.E/ B.Tech Graduate preferred. Strong written and verbal communication skills Excellent interpersonal and customer care skills Understanding of technical terminologies Ability to ask open-ended questions and uncover information Ability to work as part of a team Well organized, meticulous attention to detail with the ability to multi-task Experience in Web Hosting and VPN Knowledge of FTP, DNS, cPanel, VPN Protocols, and WHM preferred Willing to work in shifts in a 24/7 environment.
- Work out of client location in Mumbai, to support multiple products from CreditMantri, deployed on-prem in client location - Ability to work with multiple stakeholders (senior management to junior engineers, other vendor teams, etc) and get the job done - Strong technical expertise on Java / Spring technologies, IBM Websphere application server, Linux OS, Oracle / mySQL - End to end experience in developing, deploying and supporting web based applications in the above technology stack - Fluent in Hindi, English - Engineering Degree preferred - Strong customer focus