Customer Support Executive (Chat Support)

at Crelio Health

DP
Posted by RUTUJA DANDNAIK
icon
Pune
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1 - 3 yrs
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₹1.4L - ₹3L / yr
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Full time
Skills
Customer Support
Customer Service
Technical support
Customer Success
Effective communication
Product development
Operations

Responsibilities

  • Interact with users through a series of actions and answer all queries, resolve issues via chat.
  • Maintain and update records for daily queries and escalation.
  • Support the roll-out of new application features.
  • Troubleshoot systems, network problems, diagnosing and solving software issues at users' end.
  • Escalate problems that cannot be fixed at tier-one support and updating users on the status of problems.
  • Assist with high severity requests or issue escalations as needed.

Requirements

  • Must be a graduate in any stream. 
  • Effective written and spoken English communication skills.
  • Must be Articulate and Spontaneous in Active conversations to handle tough situations.
  • Ability to recognize the sensitive nature of issues and maintain confidentiality.
  • Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.
  • The willingness and curiosity to learn new environments and develop new skills.
  • A high degree of intensity, follow-through, and collegiality.
  • Strong attention to detail with an ability to organize, prioritize and manage multiple tasks in a timely manner.
  • Ability to thrive in high-demand, high-pressure situations.
  • Should be flexible in working on the US- Time Zone.
Looking for Immediate Joiners or with a Notice period of 15days

About Crelio Health

CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to easily access and manage medical information using the same platform. Find out more at https://creliohealth.com/ or get updates on https://blog.livehealth.in

We are voted as #14 rank in G2’s List of Best Software Sellers for 2021

Founded
2013
Type
Product
Size
100-500 employees
Stage
Raised funding
View full company details
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