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Customer Support Executive
Posted by Vijay Jamwal

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Locations

Bengaluru (Bangalore)

Experience

0 - 3 years

Salary

INR 2L - 3L

Skills

Voice processing
Customer Success (Customer Support)
Email
Customer Relationship Management (CRM)

Job description

Customer Support Executive | Semi Voice Process | 5 Working Days | Day Shift | Only Female Candidates | The Job Role and Responsibilities The primary responsibilities of a Customer Service Executive would be : • Attend to customer queries on all 3 channels (Voice/Email/Chat) professionally to provide information about products and services. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. • Follow up to ensure that appropriate actions were taken on customers' requests. • Refer unresolved customer grievances or special requests to designated departments for further investigation. Competencies and Skills Required Customer Service Executive plays a critical role in providing an interface between customers and the client company. ITeS companies look for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired. The major skills and competencies that employers look for in a candidate are: • Good communications skills • Ability to listen and active problem-solving skills • Good interpersonal skills • Ability to handle pressure Preferred : Experience with International Process

About the company

Happay is one of the leading spend management systems that provide automated solutions for petty cash management, travel and expense management, prepaid cards for business expense, international expense card and more.

 

Happay caters to businesses of all size helping them automate their spending through world-class innovation, diverse industry knowledge, proactive client support system, and applications. Providing technical support and actionable insights help companies stay at top of their business expenditures so they can reduce leakage, avoid ambiguity and have a 360-degree view of the company spending.

 

Automate and streamline your business expense management software.Empower your employees with a web and mobile app solution with easy employee expense claims. Sign Up Now!

Founded

2012

Type

Product

Size

250+ employees

Stage

Raised funding
View company

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