Customer Support

at Globalshiksha.com

DP
Posted by Career | The Wellness Shop
icon
Bengaluru (Bangalore)
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2 - 3 yrs
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₹3L - ₹4L / yr
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Full time
Skills
Effective communication
Customer Relationship Management (CRM)
Communication Skills
Microsoft Office
Negotiation
We, at GlobalShiksha , are on a mission to Make Learning Fun for the K-12 segment by delivering high-quality, affordable supplementary educational products. The GlobalShiksha team of 150+ people works out of offices in Bengaluru. We’re backed by the top investor of the world, Accel Partners. Founded in 2011 by an IIT Graduate, GlobalShiksha is among top five Ed-tech companies of India and has the trust of 1 million parents.

Role and responsibilities:
Responsible for effectively, efficiently, and promptly responding to customer inquiries, requests, and complaints received via phone, e-mail, or mail to achieve customer satisfaction.
Maintaining a positive, empathetic, and professional attitude towards customers at all times
Processing and logging information into a CRM system along with resolving inquiries
Follow communication procedures, guidelines, and policies
Forwarding and escalating inquiries to relevant individuals and departments
The main goal is to ensure the delight of existing/new customers.

Requirement:
2+ years of Customer Success related experience in a B2C/product based company
Bachelor's degree in English and/or psychology is preferred.
Ability to multitask, prioritize and manage time effectively.
Proficient computer skills and with MS Office suites.
Customer orientation, Outstanding communication skills, both verbal and written, and ability to speak English & Hindi language.
Phenomenal telephone etiquette, great writing skills, and amazing negotiation skills are essential for this position.

About Globalshiksha.com

GlobalShiksha.com provides quality educational material in DVD|CD|Pendrive|SD Card|Worksheets and many more. The DVD|CD are mapped to CBSE, ICSE and State Board syllabus, and designed by expert teachers.
Founded
2011
Type
Product
Size
100-500 employees
Stage
Profitable
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