Customer Success executive

at Abmiro Solutions

DP
Posted by Mithil Shah
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Remote, Pune
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0 - 3 yrs
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₹1.2L - ₹1.8L / yr
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Full time
Skills
Customer Success
Customer Support
Customer Service
Technical support
Communication Skills
Problem solving

 

Abmiro Solutions is currently seeking a friendly and highly skilled Customer Success Executive to provide enterprise-level support to our vast international customer base. He/She must be able to provide support via phone, web, email, chat, and other channels as needed.

Excellence in customer service skills is a must. We are looking for a self-motivated person who is willing to take ownership of customer issues, complaints and queries reported and see those problems through to resolution.

 

If you love to explore CRM platforms and wish to have regular interaction and dialog with our customers across the globe, we are looking for you!

 

We are having our best year yet here in 2020 and looking for talented people who want to make a real difference.

Position: Customer Success Executive

Education: Graduate

Experience: 0 to 3 Years

Work timing: UK shift - 3:30 pm IST to 1:30 am IST

Responsibilities and Duties:

  1. Manage inbound calls, chats, ticketing system and emails.
  2. Taking ownership of tickets, acknowledging them for confirmation to the customer.
  3. Guide Customers with technical or non-technical problems
  4. Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
  5. Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
  6. Good written communication skills to ensure proper recording of all customer interactions and closure of all presented issues
  7. Commitment to documenting knowledge in the form of knowledge base tech notes and articles
  8. Act as a liaison between the delivery team, customers and vendors.
  9. Proactively work on building process improvements to enhance customer experience.

 

Technical Knowledge and Skills:

  1. BE degree in Information Technology, Computer Science, BCA, BCS or similar
  2. Work experience in technical support, IT support, or as a technical engineer is a plus
  3. Aptitude for problem-solving
  4. Excellent client-facing/customer service skills
  5. Excellent written and verbal communication skills
  6. Ability to focus and follow-through to the resolution of issues
  7. Ability to diffuse tension and work the issue at hand
  1. Basic knowledge of MySQL, Shell Scripts, etc is a plus

 

What We Provide -

  • Be part of a dynamic young and friendly team that strives for top quality and fantastic work culture
  • Hell lot of stuff to innovate and learn at the same time
  • Opportunities and guidance to learn new technologies, share knowledge and grow within the company and sector. 

Location: Pune (Remote until lockdown)

PS: We're a small team, and your impact is going to be huge! 

About Abmiro Solutions

About us:
We are a SaaS company with primary focus on subscription e-commerce in enterprise space. We help small & medium business to run and manage their subscription business. Rekart.io is a product-platform with robust subscription management, ordering, payments and delivery fulfilment. 

Founded
2016
Type
Product
Size
20-100 employees
Stage
Profitable
View full company details
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