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Customer Success Rockstar
Posted by Sakina Olia

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Locations

Chennai

Experience

4 - 6 years

Salary

INR 8L - 15L

Skills

Customer Success(Customer Support)
Problem solving
Multiple client handling
Product Management
startup
client handling
Client Servicing
Empathy

Job description

We are looking for a firebrand customer success manager + project manager. We are not looking for someone who can just handle customer facing issues but also anticipate and resolve them proactively. You can expect a flat hierarchy and a fast-paced environment. Oh, you also get the expert guidance from 3 founders who have built other companies and are experts in data science + Tech + Entrepreneurship. An ideal candidate? Yes, if... You empathise with clients and put them at ease You genuinely and actively listen to customers, understand their requirements and proactively work on solving bottlenecks You are able to quickly run a problem analysis and work backwards on customer requirements You have worked with multiple clients and have handled the good, bad and ugly situations You have had the experience of handling a team and setting expectations clearly If you have worked with a start-up or product based company then that's an added bonus! Responsibilities: Handle customer queries - Simple, exotic and all in between Uncover issues that cause customer dissatisfaction, anxiety or irritation Raise open issues with cross functional teams and take ownership of resolving the issues in a timely manner Set expectations and drive a process within the team Map customer journey and identify improvements at every stage Constantly work towards providing innovative strategies for delivering customer delight Proactively reach out to customers anticipating where they may have a need for support Experience: 4 to 6 years

About the company

PipeCandy predicts hot prospects for sales reps in large B2B companies and gives them a natural way to connect & build relationships with prospects and the people that matter. We are building the most important SaaS / Data Science company out of Chennai, that will disrupt the outbound marketing world.

Founded

2015

Type

Products & Services

Size

6-50 employees

Stage

Bootstrapped
View company

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