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Customer Success Representative
Customer Success Representative
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Customer Success Representative

George Paul's profile picture
Posted by George Paul
1 - 50 yrs
₹13L - ₹15L / yr
Remote only
Skills
Customer Relationship Management (CRM)

We are searching for a passionate and driven Customer Success Representative (CSR) to join our growing team. In this role, you will be the primary point of contact for assigned customers, building strong relationships and ensuring their success with our products and services. You will be responsible for onboarding new customers, providing ongoing support, and proactively identifying opportunities to maximize their value.

Responsibilities

  • Build strong relationships with assigned customers, understanding their unique needs and goals.
  • Onboard new customers, ensuring a smooth transition and successful product adoption.
  • Provide ongoing technical support and troubleshoot customer issues promptly.
  • Maintain in-depth knowledge of our products/services, staying up-to-date with any updates or changes.
  • Proactively identify opportunities to improve customer satisfaction and upsell relevant products/services.
  • Track, document, and follow up on customer requests and inquiries.
  • Collect and analyze customer feedback to identify opportunities for improvement and provide insights to the product development team.
  • Collaborate effectively with internal teams (e.g., sales, product) to ensure customer needs are met.
  • Develop and deliver customer training sessions (may vary depending on the company).
  • Contribute to the development and improvement of customer success processes.


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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About Monza Pro

Founded :
2023
Type
Size :
20-100
Stage :
Bootstrapped
About

Monza is a software company on a mission to revolutionize the way businesses can access leads, monza provides a pay-per-hire business model where registered pros can bid on projects, message customers, and host live virtual consultations online without any cost upfront, they're only charged when they're hired. While providing small business owners with a guaranteed return on their investment, contrary to existing options available, Monza also provides pros with a collection of software to help run their day-to-day operations.

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Tech Stack
skill iconJava
skill iconHTML/CSS
Candid answers by the company
What does the company do?
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Monza provides a risk-free lead generation strategy for small business owners while providing software to run their day-to-day operations in bulk at no cost.

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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
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