Customer Success

at pmaps

DP
Posted by Nikita Bhatkar
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Mumbai
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1 - 3 yrs
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₹3L - ₹5L / yr
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Full time
Skills
Presentation Skills
Sales presentations
Solution selling
Consultative Selling
Client Servicing
Client Management
Customer Support
Sales Operations
Analytical Skills
Business Analysis
Customer Relationship Management (CRM)
Business Development
Data management
  • Grow existing clients by spotting cross-selling opportunities.
  • Improving customer net promoter score by maintaining regular follow on the customer's feedback
  • Consistent client interaction through various mediums such as calls, emails, or texts
  • Identify client needs and suggest appropriate products/ services
  • Customize product solutions to increase customer satisfaction
  • Liaising with Product Managers to provide feedback from clients about product requirements
  • Presenting monthly reports
  • Conducting analysis & presenting findings as proof of concept to the clients
  • Build long-term trusting relationships with clients through constant engagement activities
  • Identify the scope of upselling & cross-selling the existing list of clients
  • Report to the https://resources.workable.com/business-development-manager-job-description" target="_blank">Business Development Manager on (weekly/monthly/quarterly) sales results
  • Stay up-to-date with new products/services and new pricing/payment plans
  • Do periodic Industry research & understand the latest trends in the market

About pmaps

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Founded
2011
Type
Products & Services
Size
20-100 employees
Stage
Raised funding
View full company details
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