Customer Success Manager

at Extraaedgecom

DP
Posted by Saransh Sharma
icon
Pune
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1 - 6 yrs
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₹2L - ₹6L / yr
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Full time
Skills
Customer Support
Technical support
Microsoft SQL Server
Customer Relationship Management (CRM)
Effective communication

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

The major responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.


Responsibilities
  • Respond to customer queries in a timely and accurate way, via phone, email or chat.
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives
  • Accountable for the support health of a customer

Requirements
  • Experience as a Customer Support Specialist or Technical Support or similar CS role.
  • Understanding of backend tools like SQL, Azure, PowerBI etc
  • Familiarity with our industry is a plus.
  • Experience using help desk software and remote support tools (eg - FreshDesk)
  • Excellent communication, written and problem-solving skills
  • Patience when handling tough cases

About Extraaedgecom

ExtraaEdge is the most trusted Marketing & Admission software in the education industry. Trusted by 200+ education institutes to increase, manage & predict admissions.
Founded
2015
Type
Products & Services
Size
100-1000 employees
Stage
Raised funding
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Knowledge of customer success processes.
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Passion for service.

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What’s attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.

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That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.
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