Customer Success Manager

at Signzy

DP
Posted by Prateek Gera
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Mumbai
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1 - 5 yrs
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₹5L - ₹12L / yr
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Full time
Skills
Customer Relationship Management (CRM)
Customer Success
Account Management
Key account management
Client Management
Solution selling
Escalation management
Consultative Selling

You will be maintaining and enriching Signzy’s relationships with its clientele. You will be responsible for maintaining long term relationships with customers. And be in charge of finding new business, be assigned prospects, given accounts, or a combination thereof.

 

What You will do :

 

  • Alerting the sales team to opportunities for further sales within key clients

  • Generate sales among client accounts, including up-selling and cross-selling 

  • Operates as the point of contact for assigned customers  

  • Makes sure clients receive requested Signzy products and services in a timely fashion

  • Conducting business reviews to ensure clients are satisfied with Signzy products and services 

  • Communicates client needs and demands to senior management 

  • Keep records of client transactions and forecasts and tracks client account metrics 

  • Manage projects within client relationships, working to carry out client goals while meeting company goals 

  • Coordinate with internal cross-functional teams to ensure consistent service to multiple clients concurrently, often meeting deadlines 

  • Study competition to find new ways to retain customers 

Scope and impact :

  • Product and service consultant for clients 

  • Working with multiple Business Units

  • Brings together and collaborates with cross-functional teams and execute new additions and  high-impact transformational initiatives 

What we are Looking For :

  • Must have excellent organisational skills, attention to detail and the ability to prioritise in a changing environment. 

  • Excellent communication and negotiation skills 

  • Ability to work well with a team 

  • A customer-oriented attitude that drives results & achieves high levels of customer satisfaction

  • Proactive problem prevention and issue resolution ability. 

  • Communicates effectively-tailored messages appropriately to various stakeholders

Experience :

  • 2-3 years of experience in a client-facing or an Account Management role

  • Knowledge of the BFSI industry is an add on

About Signzy

Founded
2015
Type
Product
Size
500-1000 employees
Stage
Raised funding
View full company details
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