Customer Success Manager
at is a Customer Data Platform-led personalization and real-time marketing automation solution that delivers superior customer experiences resulting in increased conversions, retention, and growth for enterprises.
1-4 years of employment experience in Customer Success.
● Candidates with strong demonstrated prior experience in helping clients achieve
success using enterprise solutions preferably digital marketing platforms are preferred.
● Proven track record of upselling/cross selling
● Experience in working with and influencing customers at multiple levels up to CXOs.
● Must have an engineering degree in graduation.
● Must have excellent communication skills.
● Willingness to travel, if required on short notice.
● BFSI experience is a plus
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What You’ll Be Doing:
- Subject Matter Expert on implementing APEX code and workflow code end-to-end in Salesforce, identifying dependencies in support of delivery, release, and change management.
- Expert in Salesforce data structures, object structures and partners of extending these things to provide highly customised data storage.
- Partner with all cross-functional teams to determine Salesforce CRM needs.
- Develop customised solutions within the Salesforce platform, including design, implementation, quality control, end-to-end testing plans in multiple environments (dev/test/stage/prod), troubleshooting and bug fixing.
- Own stability of the applications to Engineering standards including, incident management, monitoring, alerting and incident resolution for all aspects of the application.
- Create timelines, set expectations with RevOps and other cross-functional stakeholders.
- Collaborate with Engineering to ensure changes to event implementations and integrations are gracefully handled in the application.
- Maintain the security and data integrity of the application software.
- Research, Diagnose, and Monitor performance bottlenecks.
- Write documentation and provide technical training for cross-functional teams.
- Enjoy working with remote teams and people that have strong opinions
- Excellent verbal and written communication skills
- Excellent leadership and collaboration skills and the ability to lead large projects autonomously.
- Exhibits a high level of initiative and integrity and is empathetic to the needs of individuals across the organisation
- Enjoy working with a diverse group of people who have strong opinions.
- Comfortable not knowing answers, but resourceful and able to resolve issues.
- Strong problem solving and critical thinking skills.
- Strong project management, presentation and public speaking skills.
- Self-starter who’s comfortable with ambiguity, asking questions, and adept at shifting priorities
- Strong customer service skills with proven service mentality
- Strong in documenting business processes and communicating system requirements
Desired Traits, Qualifications, Education and Experience Equivalency
- Be able to make decisions, meet targets and work under pressure.
- Ability to set up, facilitate, and lead service and process improvement sessions with a range of business stakeholders.
- Ability to present to groups of mixed technical understanding.
- Adept at creating visuals to tell a story.
- Ability to build strong trust based relationships.
- Adept at shifting priorities while maintaining a high degree of organisation and control.
- Ability to manage multiple tasks and projects simultaneously.
- Ability to recommend actionable insights from projects and lead projects autonomously.
- Ability to travel to remote sites. (less than 25%).
- Demonstrated ability to work with geographically dispersed teams.
- Ability to learn and understand new ways of doing things.
- Ability to drive standards and best practices for a team or organisation.
- Ability to exercise good judgment within broadly defined practices and policies.
- Ability to lead a team towards high quality decisions when they have differing perspectives and ideas.
- Ability to provide business context for engineers as well as highlight technical challenges for non-engineers.
- Excellent decision-making skills and the ability to work in a collaborative environment, a team player.
Traits of a successful partnership:
- You have a passionate commitment to people and deep empathy for how supporting individuals leads to a stronger company culture.
- You’re Collaborative – It is expected that you will partner with various departments to ensure organisational needs are met and to develop strategic programs.
- You will serve as an Advocate – In the role, you will solicit and listen to concerns, and take an active role in resolving problems.
Preferred Experience/ Minimum Qualifications
- Graduate in Computer Science or a related field, or Professional Qualification/Salesforce Certification
- 4+ years of Salesforce developer experience
- 4 years experience in application development and/or software engineering.
- 2 years of proven continuous improvement analytical experience from a similar role, including project management and business analysis with an excellent understanding of continuous improvement concepts.
- Advanced knowledge of Salesforce CRM platform
- Proficiency with Salesforce Lightning Design System and Salesforce development lifecycle
- Demonstrated proficiency in SQL, Apex, LWC, Java and VisualForce
- Experience with Salesforce Sales, Service and Marketing clouds
- Experience developing customer-facing interfaces, including reports and dashboards, in Salesforce or other systems.
- Strong systems knowledge with the ability to effectively utilise DevOps tools such as Metadata API, GIT, Visual Studio Code, Jenkins, Jira, Confluence, etc.
- Strong understanding of Product development lifecycles.
- Experience with leading and coordinating cross-functional initiatives, conducting interviews and performing analyses to create business cases for projects.
- Experience performing live training sessions for internal and external stakeholders during system and process implementation.
- Must have strong communication skills and possess the ability to interact effectively with co-workers.
- Must have strong leadership skills.
- Additional Salesforce Certifications e.g. Certified Salesforce Administrator, Certified Salesforce Platform App Builder, Platform Developer II, JavaScript Developer I are highly desirable.
- Salesforce DevOps experience is highly desirable.
- Salesforce Developer Certifications will be given preference.
http://www.fictiv.com/" target="_blank">About Fictiv
Our Digital Manufacturing Ecosystem is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed and delivered to customers around the world.
This transformation is made possible through our technology-backed platform, our global network of manufacturing partners, and our people with deep expertise in hardware and software development.
We’re actively seeking potential teammates who can bring diverse perspectives and experience to our culture and company. We believe inclusion is the best way to create a strong, empathetic team. Our belief is that the best team is born from an environment that emphasizes respect, honesty, collaboration, and growth.
We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.
Apply for this Job
What’s in it for you?
Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.
Opportunity To Grow Your Career
There are plenty of sales jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.
Impact in this Role
The Business Applications team performs a critical function for Fictiv by managing software that is part of the framework used to conduct day-to-day business. This team writes code to provide customised application configuration and data structures, customise workflows, implement monitoring and alerting, secure and control access, and integrate business software with Fictiv platform. Functional areas supported include: Operations, Finance, Sales, Marketing, Engineering, Product, Architecture, and Customer Support. The Business Applications team partners closely with cross functional stakeholders to ensure that business systems software is properly secured and has managed change control to meet each of their needs.
This team sets the stage for ensuring Fictiv's business is delivering on KPIs and goals. This team provides inputs for Fictiv’s strategic decision making.
The Business Applications team implements business software across Fictiv’s departments.
As the Sr. Salesforce Analyst (Sr. Salesforce Application Developer, Specialist) you will partner with the RevOps team, to focus on changes and improvements to Salesforce functionality in support of business needs. You will work with the RevOps core team supporting Salesforce Sales and must be a strategic partner in determining best practices and efficiency gains as it relates to process improvements.
You will work with the Lead Salesforce Analyst to design and implement solutions that meet the technical requirements and business requires outlined by RevOps. You will also analyse project objectives, create customer workflows, and troubleshoot errors. This role requires extensive experience working with Salesforce CRM platforms, application development skills, and the ability to solve complex software problems.
You will be responsible for understanding requirements, defining design, working with other cross-functional teams to create implementation plans, and providing thought leadership for all solutions to meet and exceed RevOps expectations. You will write APEX code and any supporting code required to implement solutions. You will own the stability, security, data accuracy, uptime and issue resolution in Salesforce. You will provide testing plans, unit testing and documentation for all solutions and develop strong cross-functional relations with Product, Engineering and Infrastructure. You will be accountable for following all Fictiv’s Engineering guidelines.
FactWise is a fully funded, early-stage startup building b2b SaaS for a global SMB client base. Our team has alumni from MIT, Stanford, GeorgiaTech, UCL, the IITs, VJTI, Amazon and McKinsey, and currently comprises frontend, backend, full stack developers, UI/UX engineers, product managers, data scientist, and Ops, HR, Marketing. We'd love to get to know you better!
Responsibilities
- Develop and implement HR strategies and initiatives aligned with the overall business strategy
- Manage the recruitment and selection process
- Develop and monitor overall HR strategies, policies, systems, tactics and procedures across the organization
- Nurture a positive working environment
- Oversee and manage a performance appraisal system that drives high performance
- Maintain a pay plan and benefits program
- Create learning and development programs and initiatives that provide internal development opportunities for employees
- Report to management and provide decision support through HR metrics
- Ensure legal compliance throughout human resource management
- Maintain compliance with employment laws and regulations and recommended best practices; review policies and practices to maintain compliance
- Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law
Requirements
- Strong communication, interpersonal, negotiation and conflict management skills,
- Excellent organisational skills and attention to detail,
- Etrong analytical and problem-solving skills,
- Ability to architect strategy and drive execution,
- In-depth knowledge of employment-related laws, regulations, and HR best practices,
- Demonstrable experience with Human Resources metrics,
- Proficiency with Microsoft Office Suite
As a young startup, we are hoping to be joined by self-starting, hardworking, passionate individuals who are committed to delivering their best, who can grow into future leaders of FactWise.
Senior Database (PL/SQL)
Work Experience: 8+ Years
Number of Vacancies: 2
Location:
CTC: As per industry standards
Job Position: Oracle PLSQL Developer.
Required: Oracle Certified Database Developer
Key Skills:
- Must have basic knowledge in SQL Queries, Joins, DDL, DML, TCL, Types, Object, Collection Developer. Basic Oracle PLSQL programming experience (Procedures, packages, functions, exceptions.
- Develop, implement, and optimize stored procedures and functions using PLSQL
- Writing basic Queries, Package, Procedures, Functions, Triggers, Ref Cursors, Using Oracle 11g to 19c features, including triggers, stored procedures, queries, SQL Code, and design (stored procedures, functions, packages, tables, views, triggers, indexes, constraints, collections, bulk collects, etc..).
- Must have basic knowledge in PL/SQL Developer tool.
- Basic knowledge of MySql & Mongo DBA
- Strong communication skills
- Good interpersonal and teamwork skills
- PL/SQL, stored, procedure, functions, trigger
- Bulk Collection
- Utl_file
- Materilized View
- Performance handling
- Usage of Hint in Queries
- JSON (json object, json table, json queries)
- BLOB CLOB concept
- External table
- Dynamic SQL
IOS DEVELOPMENT:
- Willing to contribute in Small or Large Project Teams
- Must be willing to start Immediately work from home permanent
- Good Communication Skills (English)
- Can Allocate working hours (Flexible) as per Projects Req.
- Must have Good Internet & Good Laptop/System
Company Mission
We are aiming to provide good digital learning solutions to K12 students. Providing Quality learning experience is our Motto.
Role Summary
You will be responsible for certain sections of the product, taking entire ownership. You should be proactive with the short term and long term vision for the product and should be able to lay the roadmap to deliver the same. Cross functional management is an important aspect of this role.
Job Functions
You are expected to do the following things
- Solve user problems and make the user’s life easier by providing value driving solutions.
- Collect requirements using multiple techniques and prioritize them according to the relevant factors contributing to the business vision.
- Make Product Roadmaps and plan the deliveries of the product features.
- Take user interviews for requirement gathering and taking feature wise feedback.
- Should be able to create design wireframes for clear communication with designers and other stakeholders
- Should get the high fidelity designs done with the help of the design team. Involve yourself in the UI/UX process.
- Ensure timely product deliveries and app releases.
- Work on Agile product development, create Product Backlogs and User Stories. Write proper PRDs.
- Prioritize user stories and discuss the same with the engineering and QA team
- Analyse the product/feature performance through metrics and follow a data driven approach.
- Interact with the Testing Team and facilitate the proper issue resolutions.
- Continuously interact with the management, stakeholders, marketing and operations team for various product related decisions.
Must Have Skills
- Should have strong analytical skills.
- Decent Technical knowledge of Client and Server Functioning.
- Good UI/UX knowledge.
- Should have good presentation skills.
- Should have good written and verbal skills.
- Should be passionate to take up challenges and try to provide apt solutions.
- Experience in Agile methodology for product development detailing Epic, User Stories,managing scrum etc.
- Cross functional experience and managing interactions with various teams
- Should have prior Product Management experience of 2 years.
Our client is more than 2 decades old NBFC registered with the RBI. The company was set up with an aim to empower rural entrepreneurs, SMEs, and small institutions by micro-financing. The company has come a long way since its inception in 1992 and has evolved with time with the introduction of its App in the small loans sector. At present, the company has more than 5000 employees and has serviced millions of borrowers to accomplish their dreams.
The group has diversified into the education segment and is running two schools. The schools are part of one of the largest private school chains in India. The schools have a flourishing family of 350 teachers and 6500 students. The leadership team at the helm of the company has demonstrable experience in financial services and has built the company by upholding the trust of its customers.
What you will do:
- Designing wireframes and screening designs using Adobe Photoshop, Illustrator, and XD
- Integrating third-party APIs
- Handling integration of user-facing elements developed by front-end developers with server-side logic
- Working on the implementation of security, data protection, and data storage solution
- Working on performance tuning, improvement, balancing, usability, automation
Desired Candidate Profile
What you need to have:- Graduation or Diploma in Computers
- Good knowledge of PHP,HTML, CSS, Bootstrap, JavaScript, JQuery
- Knowledge of RDBMS
- Banking/ NBFC/ Financial Institution background will be a plus
- Strong attention to detail
- Excellent troubleshooting and communication skills
- Ability to work well in a team setting
- Develop user interfaces with the latest frontend technologies
- Research, analyze, and develop product features of increasingly complex nature
- Code tested and documented JavaScript, HTML, PUG and CSS
- Make design and technical decisions for ReactJs projects.
- Develop application code and unit testing in the ReactJs with REST APIs
- Ensure high performance of all systems developed
- Experience in ReactJS project deployments and hosting on AWS/Google Cloud/Azure servers
- Good understanding of Linux based systems.
- 3+ years’ experience with ReactJs
- Strong expertise with HTML, CSS, and writing cross-browser compatible code.
- Experienced in Typescript is a plus
- Familiarity with testing frameworks
- Experience in building highly reusable and decoupled components
- Experience in State management Libraries like Redux, mobx
- Critical thinking and problem-solving skills
- Good time-management skills
- Great interpersonal and communication skills.
2-5 yrs in .Net fullstack Developer
Computer degree must
Experience in Typescript, ReactJS will give an edge
Database technologies -MySQL/PostgreSQL
API design & development
CSS frameworks like Bootstrap or similar
Write reusable, efficient code
AWS will be added advantage
Required Candidate profile
Strong verbal & written communication skillsMust be willing to take initiative
Have followed agile/scrum methodologies
Worked on GIT/BIT
Willing to work with a small scale well funded company with HQ based in USA
Can join in 15/30 days
Ebullient Gaming India is India’s biggest network of gaming generating 250 Million+ Views per month for gaming content. It is powered by a Talent management agency, an Online Publication, an Event arm and a creative agency that works with the best brands and gaming talent of the country.
Ebullient is hiring for a Full Stack Mobile Developer to build and maintain their technology platform.
Who Should Apply?
- Passionate about building new things from scratch
- Good with managing and organising work amongst the team to get the job done
- Excellent in hiring a team for new projects and retaining good talents to build an in-house team
- Will to learn from the mentors and kind to share the experience with the mentees
Why Will I Apply?
- I will have Experience to be a part of a brand journey from scratch
- I will have freedom to fail in pursuit of disruption
- I will work and compete with the brightest minds in the category
- I will enjoy the pressure and perks of higher hierarchy
What are your Roles and Responsibilities?
- Ability to handle the entire lifecycle of a mobile application which involves client/server side coding, infrastructure deployment and management on cloud, and publishing application on Google Play Store and Apple App Store
- Work collaboratively with subject matter experts to translate complex industry-specific problems into a working software
- Ability to build and maintain high performing systems at scale
- Eventually, take ownership of the product and lead an entire team of engineers
What are the must-haves for the job?
- Bachelor’s Degree in Computer Science or relevant work experience
- Understanding of programming paradigms
- Proficient in JavaScript and some of its frameworks, including React
- Proficient in building mobile applications using React Native
- Hands-on with at least one of the server-side languages, framework or runtime such as Golang, Nodejs, Python, Java or .Net
- Familiarity with database concepts and technologies
- Hands-on with at least one of the NoSql databases such as Mongo DB, Elastic Search or Cassandra
- Understanding of micro services architecture and inter-service communication using REST and RPC APIs
- Familiarity with cloud service technologies with a provider such as AWS, Azure or GCP
- Understanding of scalable design patterns
- Familiarity with CI/CD pipeline
Experience: 2-7 years
Salary: According to Eligibility
Location: Delhi NCR
Contact Person: Neelam
Interested candidate send updated resume( neelam @ egiplay . com)