Customer Success Manager

at the world’s first real-time cross channel marketing automation built on an intelligent and secure Customer Data Platform for Enterprises.

Agency job
via HyrHub
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Bengaluru (Bangalore)
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3 - 7 yrs
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₹10L - ₹20L / yr
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Full time
Skills
SaaS
Customer Success
Customer Retention
Solution selling
Customer Acquisition
B2B
evangelize
Looking for a maverick who is passionate about increasing digitals share of Business for
our different verticals.
● Overall responsibility of monthly/quarterly/annual revenue from set of Strategic
Clients
● Define and Execute strategy for retention and cross sell for every account
● Understand client known and unknown needs and partner with Delivery and
product team to address client needs
● As a trusted advisor drive adoption of existing use cases and evangelize new
use cases among Clients
● Engage with CMO, Head Digital marketing, Head Digital, Head Analytics, Head
–Innovation and other C level executives.
● Provide Client and market level insights for product innovation
● Lead presales for the region & given set of accounts
● Work closely with Clients towards Customer Advocacy for evangelizing Case
Study & PRs

Qualifications

● 5-7 years of experience, with strong demonstrated prior experience of helping
clients achieve success using enterprise solutions preferably digital marketing
platforms.
● Proven track record of upselling/cross selling
● Experience in working with and influencing customers at multiple levels up to
CXOs.
● Must have excellent communication skills.
● Willingness to travel, if required on short notice.
● BFSI experience is a plus
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Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.
 
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Typing Speed Test- Please follow instructions below
  • You are required to take an online typing speed test through the link below
  • Go to http://www.typingtest.com/ to complete a type speed test.
  • On the left, select English, 1 minute, and Aesop's Fables.
  • Click the green "Start Test" button.
  • Please upload a screen shot of your typing test results as part of your cover letter. 

Apply here: https://hire.withgoogle.com/public/jobs/branchco/view/P_AAAAAAFAAGKIzCHGAVHhy1
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