Grow91 is a Pratilipi initiative to change how creator commerce works in India. To the core, Grow91 is a D2C brand aiming to create great products.
Checkout https://shopping.grow91.com/" target="_blank">https://shopping.grow91.com/ to know more.
About the role:
All things customer happiness. You will be the bridge between Grow91 and customers/potential customers - directly managing the customer happiness index.
Do whatever it takes to create Grow91 one of the best in customer satisfaction at scale :)
What we offer:
Rocketship career growth - this is our personal responsibility. We believe in mentorship and supporting you to achieve your goals. We have one of the highest team NPS in the world.
Role: Customer Success Specialist
● Location: Bengaluru / Pune / Mumbai / Hyderabad / Chennai / Delhi NCR / Ahmedabad
● Compensation: Negotiable based on candidate profile (structured as Fixed + Incentive)
● Date of Joining: ASAP
● Sales: ○ Consultative selling by pitching product to customers both in offline event and via tele sales ○ Building a long-term relationship with customers ○ Ability to think on the feet and understand the customer pulse and pitch accordingly ○ Ability to take rejections and not let it affect the pitch to the next customer
● Resourceful: Always thinking of ways to get new leads, try different approaches to pitching, and adding value to the firm in various ways apart from just the core responsibility
● Not taking ’no’ for an answer - persistent with the customers while being pleasant and respectful; ability to engage and persuade
● Diligent in follow ups with the customer; taking ownership of every single lead and taking it to closure
● Understand customer concerns and relay it back to the product team to improve the product & application process
● Collections: Handle payment delays from customers through dialogue and persuasion.
● Passionate about talking to and understanding customer needs
● Fluent communication in English ● Passionate about personal growth and making a difference
● Compensation: Negotiable based on candidate profile (fixed + incentives) ● Opportunity to be part of the early-stage fintech startup and make an impact ● High performers in this role will be given additional exposure
We are looking for Customer Success Specialist (B.Tech graduates) to assist our customers with product inquiries in a swift, proficient and friendly manner. Should be instrumental in customer retention by addressing concerns and product issues.
Required Candidate profile
Interact with customers by email, live chat, or calls
Experience/ Knowledge in HTML/CSS, App integrations, Using API keys, Work flows / automations, Browser extensions