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50+ Customer Service Jobs in India

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Foundation AI
Neha Sharma
Posted by Neha Sharma
Remote only
5 - 10 yrs
₹8L - ₹20L / yr
Python
SQL
JIRA
confluence
Customer Support
+2 more

Technical Shift Lead, Customer Support

As a Customer Support Technical Shift Lead, you'll be at the forefront of managing day-to-day operations for our Customer Support team. This role requires a proactive leader with stellar communication skills and a genuine commitment to delivering outstanding customer service. The ideal candidate will possess a track record of efficiently handling internal alerts and client tickets while fostering a positive team culture.

Responsibilities:

Team Leadership:

  • Lead and motivate a team of Technical Support Engineers to achieve performance targets.
  • Provide guidance and coaching for continuous improvement.
  • Foster a collaborative and positive team culture.

Ticket Resolution:

  • Oversee the resolution of internal alerts and client tickets promptly.
  • Ensure effective handling of customer inquiries and issues by support representatives.
  • Monitor ticket queues to maintain optimal response and resolution times.

Quality Assurance:

  • Implement and uphold quality assurance standards for ticket resolution.
  • Conduct regular audits to assess the quality of customer interactions.
  • Provide feedback and coaching to enhance team performance.

Communication:

  • Collaborate with other departments to address escalated issues and coordinate solutions.
  • Communicate updates and changes in processes to the customer support team.
  • Act as a point of contact for internal stakeholders and clients.

Reporting and Analysis:

  • Generate regular reports on ticket resolution metrics, team performance, and customer feedback.
  • Analyze data to identify trends and areas for improvement.
  • Make data-driven recommendations for process enhancements.

Training and Development:

  • Conduct training sessions for new hires and ongoing professional development.
  • Keep the team updated on product/service knowledge and industry best practices.

Customer Satisfaction:

  • Monitor customer satisfaction scores and implement strategies for improvement.
  • Address and resolve escalated customer issues to ensure high levels of satisfaction.


Qualifications:

  • Eight years of proven Customer Support experience, including at least two years in a leadership position.
  • Strong problem-solving skills in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Familiarity with customer support ticketing systems and Jira-related tools.
  • Ability to analyze data and generate meaningful reports.
  • Proactive and positive attitude committed to delivering exceptional customer service.
  • Flexibility to work in shifts, including weekends.

Education:

  • Bachelor's degree in Computer Science or equivalent work experience.

Mandatory Qualifications:

  • Python, SQL database troubleshooting and debugging, network troubleshooting skills.
  • Hands on experience of databases (SQL, PostgreSQL) and proficiency in writing advanced queries.
  • Advanced scripting skills (Python, Postman)
  • Exposure to Linux, Windows, etc.
  • Good to know about Cloud Services (AWS S3, Azure Blob, OneDrive, SharePoint).
  • Familiarity with collaboration tools (Jira, Confluence) 

If you are a dynamic leader with a passion for customer service excellence and possess the mentioned qualifications, we invite you to apply for this exciting opportunity to lead our Customer Support team. Join us in creating a positive and efficient support environment for both our internal teams and valued clients.


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Gurugram
0 - 3 yrs
₹2L - ₹3L / yr
blended process
chat process
Customer Support
Customer Relationship Management (CRM)
Customer Service
+1 more
  • Excellent verbal & written communication skills.
  • Manage Email Process- Payment, Refunds, Cancellation etc.
  • Responsible to provide timely & effective resolutions to customers through emails, chat, etc.
  • Knowledge of payments and fintech would be plus
Read more
Webvio Technologies Private Limited
Supriya Chatterjee
Posted by Supriya Chatterjee
Kolkata
3 - 4 yrs
₹2L - ₹4L / yr
International sales
Customer Service

Webvio is urgently hiring for US Travel Sales Executives for the Kolkata Location.

**Exp candidates in International Sales can apply only**

Shift Timing:-US Shift(Night Shift)

Salary:- 18k-26k inhand+Incentives upto 2lakhs


Required Candidate profile

The candidate should be very good at English Communication Skills.

Should have minimum 2yrs of exp in International Sales

Should be comfortable with US Shift

Should be eager to earn Incentives


Perks and benefits

Salary on 1st of every month

Stable work life

Read more
Mediagarh

at Mediagarh

1 recruiter
Pankaj Budhwani
Posted by Pankaj Budhwani
jodhpur,pal road, 142, ravi nagar, near amargarh resort, behind bhansali bhawan, pal road
1 - 3 yrs
₹1.2L - ₹1.8L / yr
Customer Service
Lead Generation
Sales presentations
Inside Sales
Customer Relationship Management (CRM)

1.Outbound calls

2.Product/Service Knowledge

3.Lead Generation

4. Relationship Building

5. Sales Pitch

6.CRM Management

7.Follow Up

8.Collaboration



Read more
StarApps Studio

at StarApps Studio

2 candid answers
4 products
Shreya Pillai
Posted by Shreya Pillai
Pune
2 - 3 yrs
₹5L - ₹10L / yr
Customer Support
HTML/CSS
Technical support
Customer Success
English Proficiency
+3 more

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Technical Support Specialist is well-versed in Shopify products.


This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.


We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies.


The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.


Please note that the night shift will be scheduled between 6 pm and 3 am.


What you'll be doing:

  • Engage with customers, understand their needs, advise them, and solve their problems.
  • Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
  • Answering pre-sales questions of potential customers, following up with them, and helping in onboarding.
  • Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
  • Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

  • Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
  • Outstanding written & spoken communication skills.
  • Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
  • Strong time-management and prioritization skills to work with multiple customers.
  • Good Understanding of web technologies like HTML & CSS.

Desired Skills & Experience

  • Bachelor’s Degree Computer Science Related
  • Minimum 2 years of experience in a night shift customer support role
  • Strong problem-solving skills
  • Organized and reliable self-starter who can work independently

What we offer:

  • We care about you; therefore, you'll be offered a competitive salary.
  • We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences
  • Flexible holiday policy to help you plan your vacations better.
  • Performance-based rewards and incentives


For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio


This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

Read more
StarApps Studio

at StarApps Studio

2 candid answers
4 products
Shreya Pillai
Posted by Shreya Pillai
Pune
1 - 3 yrs
₹5L - ₹10L / yr
Customer Support
HTML/CSS
Customer Service
English Proficiency
Content Writing
+3 more

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.


This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.


We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.



What you'll be doing:

  • Engage with customers, understand their needs, advise them, and solve their problems.
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
  • Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
  • Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
  • Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

  • Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
  • Outstanding written & spoken communication skills.
  • Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
  • Strong time-management and prioritization skills to work with multiple customers.
  • Good Understanding of web technologies like HTML & CSS

Desired Skills & Experience

  • Bachelor’s Degree Computer Science Related
  • Minimum 2 years of experience in a customer support role
  • Strong problem-solving skills
  • Organized and reliable self-starter who can work independently

What we offer:

  • We care about you; therefore, you'll be offered a competitive salary.
  • We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
  • Flexible holiday policy to help you plan your vacations better.
  • Performance-based rewards and incentives.


For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio


This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

Read more
Limeroadcom
Ishika Bhardwaj
Posted by Ishika Bhardwaj
Gurugram
0 - 2 yrs
Best in industry
Communication Skills
Interpersonal Skills
Negotiation
Customer Service

Roles & Responsibilities:

• Make outbound customer calls to promote and sell a product.

• Meeting Daily Target of GMV, calls & Conversion.

• High drive - to take ownership and get it done

• Handling Customer queries over the call.

• Contributes to team effort by accomplishing related results as needed.


Eligibility:

• Any Graduate.

• Minimum 1 year of experience in sales.

• Excellent communication, interpersonal and presentation skills.

• Basic Knowledge of MS Excel/MS Word.

• Rotational off.

• Should be flexible for 6 days working as per the process requirement.


Read more
Mumbai
2 - 5 yrs
₹3L - ₹4.5L / yr
Customer Service
Customer Support
Customer Success

About us:  

 

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 



Customer Experience Executive

Location: Santacruz, Mumbai


Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.


Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

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Hipla By InVentry
Remote only
1 - 4 yrs
₹1L - ₹5L / yr
Technical support
Zendesk
Customer Service

An exciting opportunity has arisen for a 1st Line Technician to join our growing InVentry support team. This team is a vital part of the organization, as we're the first point of call for our 8,000+ customer base (and growing! ). We aim to deliver world-class service & make customers feel part of the team, working closely together to resolve technical issues.


Responsibilities:

  • Answering incoming support queries from our customers via calls and live chat
  • Logging and responding to customers through our ticketing system, Zendesk
  • Managing assigned tickets promptly, ensuring customers are kept up to date
  • Resolve customer queries using remote support software, following all correct processes to come to a timely resolution
  • Assist in updating and building our customer knowledge base & best practice guides
  • Meeting SLA's and KPI's


Requirements:

  • Tech-savvy and have a passion for customer service
  • A strong problem solver and think logically at all times
  • An advocator of our one-team mentality and a great team player
  • A great listener and pride themselves on their impeccable communication skills
  • Great at driving their personal development


Read more
Aurelium India Private Limited
Bengaluru (Bangalore)
0 - 2 yrs
₹4L - ₹6L / yr
Communication Skills
Problem solving
Customer Service
Customer Support
Customer Success
+1 more

About Us:

PyjamaHR is the world's Best FREE applicant tracking system (ATS) and recruitment software. It transforms the recruitment process by reducing the effort and the time taken for each task in the hiring lifecycle. We have raised a funding round from some of the best investors globally and are looking forward to scaling rapidly. Join us to be a part of the journey!


Key Responsibilities:

  • Own overall relationships with new and old customers, which includes giving training to new customers on the product, managing on-boarding, smooth transition, increasing adoption, ensuring retention, and high levels of customer satisfaction.
  • Maintain and develop customer success strategies and best practices.
  • Communicate effectively with both internal and external senior-level management to understand customer needs and complaints in detail, maximize retention and growth, and communicate learnings.
  • Maintain existing customer success metrics and data as directed.
  • Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
  • Effectively maintaining client relationships with timely follow-ups, and collecting regular feedback.


Required Skills:

  • 0-1 year of experience is preferred
  • Available in Bangalore
  • Must have excellent verbal and written communication skills in English and excelled verbal skills in Hindi
  • Technical curiosity or experience, willingness to learn new things
  • Quick learner and adaptable


Benefits/Perks:


PyjamaHR offers an array of benefits including competitive salaries, equity options, free food and beverages, and weekly team outings!


Location: Bangalore (Koramangala – 8th Block)

Read more
JP Nagar Bangalore, Bengaluru (Bangalore)
0 - 1 yrs
₹2L - ₹3L / yr
Telesales
Customer Support
Customer Service
Sales
English Proficiency
+1 more

Job Summary:

We are seeking a motivated and enthusiastic Telecaller to join our admissions team. As a Telecaller, you 

will be responsible for contacting customers, introducing our products or services, and generating leads. 

Your primary objective will be to engage customers over the phone, provide information about our 

offerings, address any inquiries or concerns, Excellent communication skills, persuasive abilities, and a 

customer-oriented approach are essential for success in this role.

Responsibilities:

• Contact potential customers via telephone to introduce our programs. • Make outbound calls to clients and provide information about our offers. • Engage in active listening to understand Parent’s needs. • Answer customer inquiries, resolve complaints, and provide appropriate solutions. • Maintain accurate and up-to-date records of customer interactions and leads in the CRM system. • Follow up with customers to ensure satisfaction and foster long-term relationships. • Collaborate with the sales team to develop effective strategies and techniques. • Stay updated with product knowledge, market trends, and competitors' activities. • Participate in sales meetings, training sessions, and team-building activities.

Requirements:

• Proven experience as a Telecaller or similar sales role.

• Excellent verbal communication and interpersonal skills.

• Persuasive and confident with the ability to build rapport with customers.

• Active listening skills to understand customer needs and concerns.

• Ability to work in a target-driven environment and achieve goals.

• Strong organizational skills with the ability to multitask and prioritize effectively.

• Proficiency in using CRM software and other telecommunication tools.

• Ability to handle objections and resolve customer complaints professionally.

• High school diploma or equivalent; additional education or certifications in sales or customer 

service is a plus.

Read more
CareStack
Manila, Cebu (Philippines)
1 - 10 yrs
$5.7K - $6.2K / yr
Customer Service
English Proficiency
Microsoft Office
Voice processing

Job Title: Virtual Assistant (Customer Support)


Company: CareStack


Location: Manila or Cebu (On-site)


Position Type: Full-time, Graveyard Shift (40 hours/week)


About CareStack:


Good Methods Global Inc is a global health-tech venture engineering CareStack™ - a powerful practice management cloud platform for dental practices in the US. CareStack™ empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply put, CareStack™ is rewriting the rules of what an intelligent solution should look like for dentistry. CareStack™ is venture funded by same VC funds whose portfolio include Facebook, Flipkart, Freshdesk, Dropbox, BookMyShow, and many other leading technology enterprises. We are constantly seeking to engage with passionate people with a high degree of personal accountability and an intense passion in building healthcare solutions that make a global impact. 


Job Description:


CareStack is seeking experienced Virtual Assistants with a minimum of 3 years of Customer Support expertise to join our team. As a Virtual Assistant, you will play a pivotal role in delivering unparalleled customer service to our international clientele.


Responsibilities:


Handle customer inquiries and concerns via voice processing in a professional and efficient manner.

Provide exceptional customer support to our international clients, ensuring their needs are met and issues are resolved promptly.

Utilize English proficiency to communicate effectively and clearly with customers.

Use Microsoft Office tools proficiently to document customer interactions, issues, and resolutions.

Collaborate with the team to maintain high standards of service excellence.

Adapt to the graveyard shift (9PM to 6AM Philippine Time) based in Manila or Cebu.

Requirements:


Minimum of 3 years of demonstrated Customer Support experience.

Proficiency in English, both spoken and written, with excellent communication skills.

Strong familiarity with Microsoft Office tools.

Proven experience in handling customer inquiries and concerns in a voice processing capacity.

Experience in managing international clients is highly desirable.

Ability and willingness to work on-site in either Manila or Cebu.

Commitment to working the graveyard shift (9PM to 6AM Philippine Time).



Benefits:


Competitive salary package.

Opportunities for growth and professional development.

Dynamic and collaborative work environment.

Incentives and rewards for outstanding performance.

Comprehensive benefits package.

If you meet the above requirements and are enthusiastic about delivering exceptional customer service in a dynamic international environment, we'd love to hear from you!


How to Apply:


Please submit your resume along with a cover letter detailing your relevant experience and why you're interested in joining CareStack as a Virtual Assistant.

Read more
Mumbai
2 - 5 yrs
₹3L - ₹5L / yr
Customer Service
Customer Support
Customer Success

Customer Experience Executive


Location: Santacruz, Mumbai



Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems


Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO


Note - Candidates must be flexible for 6 days and rotational shifts

Read more
Rent An Attire
Trupti Ahire
Posted by Trupti Ahire
Pune
0 - 1 yrs
₹8000 - ₹10000 / mo
Communication Skills
Sales
Customer Service

Selected intern's day-to-day responsibilities include:


1. Provide a delightful renting experience to customers

2. Help maximize sales at all opportunities and provides a friendly and welcoming environment

3. Achieve individual/team sales targets

4. Communicate effectively with customers to determine needs

5. Demonstrate ways to increase store productivity

6. Apply sales transaction knowledge to process routine discounts, gift certificate sales, special orders, exchanges, refunds, credit vouchers and alterations

7. Participate in all merchandising activities including, but not limited to daily stock maintenance, product transfers, and floor changeovers

8. Maintain a professional and personal appearance consistent with established guidelines

9. Actively support securing company assets through effective loss prevention in compliance with company policies and procedures

10. Accurately enters customer and product information into company backend tools on a day to day basis

11. Ensure ease of customer shopping experience by maintaining replenishment, quality checks, visual merchandising and hygiene standards

Read more
Mumbai
2 - 5 yrs
₹2.4L - ₹4.2L / yr
Customer Service
Customer Relationship Management (CRM)
Customer Support
Customer Success
Customer Retention

Position – Customer Service Executive (Chat/Email Process)

 

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!


Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 


Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

Read more
Edutainer
Bengaluru (Bangalore)
2 - 3 yrs
₹5L - ₹6L / yr
Communication Skills
Customer Service
Interpersonal Skills
Product demonstration
Active listening
+5 more

About Company:

Edutainer is one of the biggest online education portals which makes you industry-ready by building skills for technological and professional challenges. It focuses on industrial expectation and a result-oriented approach by providing end-to-end practical knowledge programs providing the most affordable courses. Edutainer assures courses that provide the most demanded and highest-paying jobs in the industry. Undoubtedly, Edutainer is a pioneer in the field of technological study that provides the students with guidance under industrial professionals making them well-informed with the real operational procedures.


Role Overview:

We are seeking a dynamic and results-driven Sales Associate to join our EdTech company, focusing on sourcing online courses from individuals and aggregators. The ideal candidate will be passionate about education, possess excellent communication and negotiation skills, and have a strong understanding of the online learning landscape.


Responsibilities:


Identify and Outreach:


Identify potential course creators, individual educators, and content aggregators in the online education space.

Initiate outreach efforts through various channels to establish partnerships.


Build and Manage Relationships:


Cultivate strong relationships with course creators and aggregators to foster collaboration.

Clearly articulate the value proposition of our platform to potential partners.


Negotiation and Contracting:


Negotiate terms and agreements with course creators and aggregators to ensure mutually beneficial partnerships.

Draft and finalize contracts in collaboration with the legal team.


Market Analysis:


Stay abreast of trends and developments in the online education market.

Conduct market analysis to identify new opportunities and potential partnerships.


Collaboration with Content Team:


Collaborate with the content team to understand the needs of our audience and align course acquisitions with our platform's goals.


Data Management:


Maintain accurate records of communications, agreements, and ongoing partnerships.

Provide regular reports on acquisition progress to the management team.


Qualifications:


Bachelor’s degree in Business, Marketing, or a related field.

Proven experience in sales or business development, preferably in the EdTech or online learning industry.

Strong negotiation and interpersonal skills.

Familiarity with online course creation platforms and content aggregators.

Excellent communication skills, both written and verbal.

Self-motivated with a proactive approach to problem-solving.


Benefits:


Competitive salary with performance-based incentives.

Opportunities for professional development and growth within the company.

A vibrant and collaborative work environment at the forefront of EdTech innovation.

If you are enthusiastic about shaping the future of online education and have a passion for building meaningful partnerships, we invite you to apply for this exciting opportunity.


Edutainer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


Read more
AI match startup
Agency job
via Qrata by Blessy Fernandes
Gurugram
1 - 2 yrs
₹2L - ₹6L / yr
Customer Service
Customer Support
Customer Success
Customer Retention
Business Process Outsourcing (BPO)
+4 more

Looking for candidates with Excellent communication skills from good BPO firms and product start ups. In the initial phase, the candidate will play matchmaker to identify and connect individuals seeking romantic relationships. Responsibilities include conducting interviews, matching client profiles, arranging meetings and providing feedback. As we automate the process, responsibilities will evolve to codifying tribal knowledge gained and human judgment that our AI algorithm can use, suggesting product & service improvement based on user interactions, and protecting the brand keeping the Club clean/free from bad actors.


Requirements:

  • Outstanding communication, Empathy and interpersonal skills to connect with diverse clients and cater to their preferences and needs.
  • Exceptional organizational and time-management skills to manage multiple clients simultaneously.
  • A high bar on excellence.
  • Working knowledge of Excel.
  • High degree of integrity. Ability to maintain confidentiality and professionalism in all client interactions.
  • Bachelor's degree in psychology, sociology, or a related field is preferred, but not required.
  • Relevant work experience in client management/customer care of 1-2 years is valued.
Read more
Burgundy Hospitality pvt ltd
Mumbai, Bengaluru (Bangalore)
2 - 5 yrs
₹1.5L - ₹3.5L / yr
Customer Service
Customer Success
Sales
Retail
Effective communication

About Us -


Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 


Position – Customer Service Executive

 

As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of accomplishment of successful customer service and management skills. Along with the team, you will be responsible for ensuring that the customer experience delivers the brand values. 


Duties & Responsibilities 

  • Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions  
  • Replenishing retail shelves as per store requirement  
  • Managing store visual merchandising and managing customer billing and gift-wrapping 
  • Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations  
  • Maintaining a safe and healthy work environment  
  • Following the cleaning and hygiene guidelines set by the store 

 

Candidate Qualifications & Skill Requirements 


  • Candidate should ideally have 2- 3 years of experience in the similar profile
  • Graduate in any stream. Hotel Management qualification/ course will be an added advantage
  • Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality
  • Good written and verbal communication skills
  • Ability to work well under pressure
  • Flexible and works well with a team
  • Ability to multitask


Reporting Manager: Store Manager

Read more
Microcode Software LLP
Microcode Software LLP, Plot No.B-07 second floor, Main Road, Patel Garden,infront Metro Pillar No.786, Dwarka Mor, New Delhi- 110059
0 - 1 yrs
₹0.7L - ₹1L / yr
Email Marketing
Customer Service
Customer Support

Microcode Software looking Intern for the post of Email Process Executive responsible for working as assigned by the senior.

Read more
Gurugram
2 - 3 yrs
₹3L - ₹6L / yr
MS-Excel
Mutual funds
resume
Customer Service

Hiring at JRG Financial Services Pvt Ltd

Summary of Hiring Deputy Manager/Asistant Manager

Role:

1. Process client instructions, forms, and applications

2. Follow up to ensure that appropriate timely action was taken on customers' instruction

3. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution

4. Maintain updated records of applications and relevant documents

5. Follow communication procedures, guidelines, and policies

Apply Here- https://jrgfinancial.com/join-our-team/

Qualifications

Minimum Graduate

Read more
SleepyCat

at SleepyCat

1 video
2 recruiters
Agency job
via Career One Stop by Manzar Imam
Gurugram
0 - 2 yrs
₹3L - ₹3.5L / yr
Communication Skills
Customer Service
Customer Support

About the role:

For a Customer Experience Inbound executive, we are looking for an enthusiastic, driven, and motivated individual - ideally a people person,


who will be able to -

  • Respond to customer queries in a timely and accurate way, via phone, email, or chat. Make the customers feel at ease and let them know that we’ve got their back.
  • Identify customer needs and help them provide a 360-degree experience.
  • Be part of the blended process, i.e. Inbound calls, Outbound calls, Chats, or e-mails as and when required.
  • Handle Escalations of all types and nature.
  • Handle E-commerce channels.
  • To perform all duties to a high standard of customer care in attitude, approach, and resolution.


Pre-requisites

  • A chance to earn monthly as well as annual incentives.
  • Proficiency in English and Hindi.
  • Excellent knowledge of MS Office, Excel, and PowerPoint
  • Fast learner with and passion for sales and an understanding of negotiation techniques
  • Self-motivated with a results-driven approach
  • Graduate degree
Read more
Career Forge

at Career Forge

2 candid answers
Mohammad Faiz
Posted by Mohammad Faiz
Jaipur, Rajasthan
0 - 1 yrs
₹2L - ₹3L / yr
Customer Relationship Management (CRM)
Customer Service
Customer Support
Customer Success

Customer Care Executive


Location: Jaipur.

Job Type: Full-Time

Experience Level: Entry Level (Freshers)


Responsibilities:

  • Provide exceptional customer support via phone, email, or chat.
  • Assist customers with inquiries, product information, and issue resolution.
  • Maintain accurate and detailed customer records.
  • Ensure customer satisfaction through effective communication and problem-solving.
  • Adhere to company policies and procedures.


Qualifications:

  • High school diploma or equivalent.
  • Strong communication skills (written and verbal).
  • Excellent interpersonal skills.
  • Willingness to learn and adapt in a fast-paced environment.


Benefits:

  • 14 Days Accomondataion.
Read more
Abmiro

at Abmiro

3 recruiters
Mithil Shah
Posted by Mithil Shah
Remote, Pune
0 - 3 yrs
₹1.2L - ₹1.8L / yr
Customer Success
Customer Support
Customer Service
Technical support
Communication Skills
+1 more

Job Description


This is a remote position.


About the Company:


Abmiro, a fast growing Software-as-a-Service(SaaS) based product company HQ in Pune, India is looking for senior tech roles for its product Postree. We have an onsite office in Ireland and we are growing aggressively and looking for talented people who want to make a real difference.


We are building a product that is going to be used by thousands of businesses and help them overcome their real world problems. We are taking you on an entrepreneurial journey with a vibrant team and a massive market opportunity. If this excites you, then this is an opportunity you should not miss.


Abmiro is currently seeking a friendly and highly skilled customer success executive to provide enterprise-level support to our vast international customer base. he/she must be able to provide support via phone, web, email, chat, and other channels as needed.


Excellence in customer service skills is a must. We are looking for a self-motivated person who is willing to take ownership of customer issues, complaints and queries reported and see those problems through to resolution.

 

If you love to explore CRM platforms and wish to have regular interaction and dialog with our customers across the globe, we are looking for you!

 

We are having our best year yet here in 2022 and looking for talented people who want to make a real difference.



Requirements


Responsibilities and Duties:

  1. Manage growing support teams
  2. Manage inbound calls, chats, ticketing system and emails.
  3. Taking ownership of tickets, acknowledging them for confirmation to the customer.
  4. Guide Customers with technical or non-technical problems
  5. Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
  6. Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
  7. Good written communication skills to ensure proper recording of all customer interactions and closure of all presented issues
  8. Commitment to documenting knowledge in the form of knowledge base tech notes and articles
  9. Act as a liaison between the delivery team, customers and vendors.
  10. Proactively work on building process improvements to enhance the customer experience.

 

Technical Knowledge and Skills:


  1. BE degree in Information Technology, Computer Science, BCA, BCS or similar
  2. Work experience in technical support, IT support, or as a technical engineer is a plus
  3. Aptitude for problem-solving
  4. Excellent client-facing/customer service skills
  5. Excellent written and verbal communication skills
  6. Ability to focus and follow-through to the resolution of issues
  7. Ability to diffuse tension and work the issue at hand

Basic knowledge of MySQL, Shell Scripts, etc is a plus


Benefits


What We Provide -

  1.  Opportunity to improve & learn new things.
  2.  Be part of a dynamic young and friendly team that strives for top quality and fantastic work culture
  3.  Hell lot of stuff to innovate and learn at the same time
  4.  Opportunities and guidance to learn new technologies, share knowledge and grow within the company and sector.
  5.  Company benefits including Provident Funds, Insurance, personal growth opportunities, technology growth opportunities etc.

 

 

Location: Pune (Remote)

PS: We're a small team, and your impact is going to be huge!

Read more
New age aesthetic treatments
Mumbai
0 - 4 yrs
₹2L - ₹3L / yr
Business Process Outsourcing (BPO)
Customer Service
Customer Support

Greetings of the day !


ONLY FEMALE CANDIDATES NEEDED


Role = Customer care Executive

Location = Andheri(E), Mumbai

6 day working Rotational off

Good communication skills

Experience range = Fresher to 4 years





ABOUT THE ROLE


Position = CUSTOMER CARE EXECUTIVE


Answering calls

Resolving queries and issues over the phone

Assisting the customer


Read more
iTech Ecommerce Pvt Ltd
Ahmedabad
1 - 2 yrs
₹2L - ₹3L / yr
Data validation
Customer Service
Recruitment

Data Validation

Sales coordination with internal and external departments

Should have Excellent communication, sales, and customer service skills.

Hiring and training interns and ensuring staff meets their quotas and goals

Helping the sales team improve their productivity by contacting customers to arrange appointments and ensuring

Read more
Saffron Tech

at Saffron Tech

1 recruiter
Akanksha Gupta
Posted by Akanksha Gupta
Delhi
0 - 0.6 yrs
₹1L - ₹1.5L / yr
Communication Skills
Sales
Marketing
Customer Service
Know your customer
+1 more

Sales Intern Responsibilities:

  • Working closely with the manager or assigned staff member, and completing all allocated tasks.
  • Conducting desktop research, or gathering information through surveys or by speaking to clients and staff.
  • Attending and participating in meetings, workshops, events, and exhibitions.
  • Liaising with clients, vendors, and suppliers on behalf of the company's managers.
  • Updating documents and sales records.
  • Reviewing sales performance against sales targets.
  • Observing and carrying out sales processes.
  • Identifying potential weaknesses and offering improvement suggestions.
  • Assisting managers with negotiations.
  • Keeping a log of everything learned and delivering presentations to staff and other stakeholders.


Sales Intern Requirements:


  • High school diploma or similar.
  • Degree in marketing, business or similar may be required.
  • Driver's license may be required.
  • Strong self-motivation.
  • Ability to work alone or as part of a team.
  • Proficiency in a foreign language would be advantageous.
  • Ability to cope with rejection.
  • Ability to remain calm in fast-paced environments.
  • Superb interpersonal skills.
  • A professional appearance.


Read more
Fxbytes technologies

at Fxbytes technologies

1 recruiter
Shweta Bharti
Posted by Shweta Bharti
Indore
1 - 5 yrs
₹1L - ₹3L / yr
Customer Support
Communication Skills
Customer Service

JD : Customer Support Executive

 

We are looking for enthusiastic Customer Support Executives with excellent communication skills.

  •  

Experience in support and service domains.

  •  

Good knowledge of handling Excel, Word, and website access

  •  

Should understand customer requirements and close deals over call.

  •  

Candidates should have excellent communication skills in Hindi and English (good to have).

  •  

Personality: Communication Skills, Convincing ability, Self-motivated, Accessible, Analytical

 

Graduate/PG with a minimum of 6 months of experience.

Preference for immediate Joiners


Follow me on LinkedIn to get more job updates 👇


https://www.linkedin.com/in/shweta-bharti-a105ab197/

 

 

Read more
Azban Fixation pvt ltd

at Azban Fixation pvt ltd

1 recruiter
Arbaz HUSAIN
Posted by Arbaz HUSAIN
Bengaluru (Bangalore)
1 - 3 yrs
₹2.5L - ₹4.2L / yr
MS-Excel
English Proficiency
Sales
Telesales
Customer Relationship Management (CRM)
+1 more

• Build and manage productive, professional relationships with clients

• Maximize revenue by selling services and achieve fortnightly and monthly client retention and revenue targets

• Systematic follow-up and time-bound closures

• Customer Relationship Management: Build and maintain strong relationships with existing and potential customers. Understand their needs and offer tailored solutions to meet their mobile repair requirements.


Required Candidate profile

• Application of sales techniques

• Ability to work independently

• Hunger to learn and grow

• Customer Orientation

Read more
Connection Media

at Connection Media

3 recruiters
Vishnavi Gupta
Posted by Vishnavi Gupta
Adarsh Nagar
2 - 3 yrs
₹2L - ₹3L / yr
Customer Service
Inbound Marketing
Direct sales
Telemarketing
Customer Relationship Management (CRM)
+1 more

The Telesales Person is responsible for generating sales through outbound telephone calls. They will contact potential customers, introduce products or services, and persuade them to make purchases or take desired actions. The role requires excellent communication skills, a persuasive demeanor, and a goal-oriented mindset to achieve sales targets.

Read more
taxmann publications
Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Mumbai, Ahmedabad
1 - 3 yrs
₹1.8L - ₹2.4L / yr
Inside Sales
Customer Relationship Management (CRM)
Customer Support
Customer Service
Sales
+4 more

About Taxmann 


Taxmann is India’s leading publisher on Taxation and Corporate Laws. We maintain the largest and most accurate online database on Income Tax, GST, Indirect Tax, International Taxation, Corporate Laws, Accounts & Audit, Insolvency & Bankruptcy Code and Indian Acts & Rules. Taxmann Group is the only publishing & product development company in India with complete backward and forward integration, right from the self-owned paper printing unit to in-house research and editorial team, and finally reaching the reader through its distribution network across India, along with a robust technology team that ensures delivery of the content in various digital formats.


Roles & Responsibilities:


• Expertise in handling out bound sales.

• Ability to communicate clearly with customers. 

• Identify potential customers to sell Taxmann’s products. Demonstrate them Products and Services.  Close sales deals and maintaining good customer rapport.

• Schedule feedback activities with existing clients to make sure they are satisfied and request referrals. Interact with customers to Cross sell products

• Follow and achieve sales goals on a monthly, quarterly and yearly basis

• CRM Operations is mandatory wherein one has to maintain customer’s record and the activities done for one single customer

• Excellent Customer service skills.

• Attend trainings to stay up to date with the specifications of new products and service offerings.

• Typing Speed 20-30 words per minutes. 

 

Required Experience 

• Total experience (Year wise) : 1 year experience

• Experience Work wise in capacity of : Sales 

• Should know regional language like Gujrati, Marathi and Punjabi                                  

 • Only Female candidates apply

Read more
HIPPO CLOUD TECHNOLOGIES
Shimoga, Mangalore, Tumkur, Mysore, Chitradurga
1 - 2 yrs
₹1L - ₹1.5L / yr
Customer Support
Customer Relationship Management (CRM)
Field Sales
Marketing
Customer Service
+1 more

We Are Hiring For Tally Customer Support

Job Role: Tele calling & Sales Supporting

Candidates Must Have Good Communication Skills

Candidates Should Be Able To Speak English Fluently

Qualification: B.com Graduates Can Apply

Job Location: Shimoga, Mangalore, Karnataka

Experience: 1 - 2 year experience is required

Read more
Rapid Acceralation Partners
Chennai
1 - 2 yrs
₹1L - ₹3L / yr
Business Analysis
Quality management
Quality control
RPAS
Communication Skills
+3 more

"RAP - Rapid Acceleration Partners" provides practical AI solutions for digital business transformation. With a view to democratize AI, RAP has developed RAPFlow - an AI orchestration platform for building content intelligence solutions and RAPBot - an RPA tool for end-to-end automation.RAP’s vision is to provide a unified Intelligent Process Automation platform centered around Computer Vision and Natural Language Processing, combining it with RPA. 

 

If you have the passion to be part of a fast-growing team that is geared towards redefining how IPA solutions are delivered and have that X Factor to contribute to a world class product, we have a place for you! Visit https://rapidautomation.ai/ for more details about RAP. 

 

Responsibilities: 

-Build expert level knowledge on RAP's Robotic Process Automation and Intelligent Process Automation products. 

-Interact with customers, understand their business processes and automate the processes (design, test, deploy, sustain) using RAP's products. 

-Interfacing with Product teams for addition of new features in the product (feature and use-case definition, testing & adoption of released features etc.). 

 

Must-Have: 

Very strong analytical skills and being a quick learner. 

Good communication skills. 

 

Good-to-have: 

 

0 - 2 years as a Business Analyst or Quality Analyst / Tester or other relevant experience. 

Basic programming knowledge in any language. 

Experience working on any workflow based tool OR automation tool/platform (UIPAth, AutomationAnywhere etc.) 

Customer handling experience. 

 

Job Location: Chennai 

Read more
Anar

at Anar

2 recruiters
Simran (Anar Interns Hiring Team)
Posted by Simran (Anar Interns Hiring Team)
Jogeshwari East, Mumbai
1 - 3 yrs
₹1.8L - ₹3L / yr
Customer Relationship Management (CRM)
Customer Success
Google Docs
Customer Service
Logistics management

About the job -

We are looking for an Order fulfillment & Support Specialist, where you will ensure smooth and efficient transactions for our buyers and sellers. You will assist users throughout the process, from initial queries to order delivery, resolving disputes, and facilitating payment releases. With a focus on logistics, you will coordinate with shipping partners, track shipments, and provide regular updates to buyers and sellers. You will also be responsible for providing regular updates to buyers and sellers, addressing their queries, and maintaining accurate records of all transaction-related activities.


Your typical day at Anar -

1. Serve as the primary point of contact for buyers and suppliers, ensuring smooth deals.

2. Assist users with their queries and concerns, ensuring their satisfaction and resolving disputes.

3. Take charge of logistics, coordinating shipments and tracking progress for timely delivery.

4. Communicate proactively to keep buyers and sellers in the loop with regular updates, addressing their questions and concerns.

5. Develop a strong understanding of the product and business to enhance the customer experience.

6. Follow up with customers to ensure satisfaction.

7. Maintain accurate records of all transactions, interactions, and important information.


Need to Succeed! -

1. Proficiency in Google documents, Google sheets and Google meet

2. Intermediate or more in Hindi and English

3. Drive to meet daily deal targets

4. A working laptop

5. Preference to candidates with 6 to 36 months of experience talking to people and addressing their queries


Take the next step in your career with us and be part of an exciting journey!


Contract Period: 6–12 months

Read more
BookWater
Akshaya Elango
Posted by Akshaya Elango
Chennai
0 - 2 yrs
₹1L - ₹4L / yr
Customer Support
Customer Service
Communication Skills
Effective communication

Responsibilities:

●     Responding promptly and professionally to customer inquiries via phone, email, and chat, ensuring accurate and timely information is provided.

●     Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans.

●     Handling customer complaints and concerns in a professional manner, working diligently to resolve issues and provide satisfactory solutions.

●     Maintaining a comprehensive understanding of Bookwater products, services, and technology, enabling you to effectively address customer inquiries and concerns.

●     Collaborating with other departments to address customer needs and continuously improve the overall customer experience.

●     Monitoring and analyzing customer feedback to identify trends and areas for improvement, contributing to the enhancement of our services.

●     Assisting in the development and implementation of customer service policies and procedures to ensure consistency and excellence in our service delivery.

●     Actively participating in ongoing training and development opportunities to stay updated with industry best practices and enhance your job performance.

●     Contributing to a positive and inclusive work environment, fostering a culture of teamwork and collaboration.

Read more
Estontec Private Limited
Bengaluru (Bangalore)
0 - 1 yrs
₹2L - ₹2.5L / yr
Sales
Inside Sales
Communication Skills
Customer Relationship Management (CRM)
MS-Office
+4 more

The Role


We are looking for a motivated and well-spoken inside sales representative to join our sales team. The inside sales representative will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You should be able to close sales and meet targets.


Key Responsibilities


  • Contact prospective customers through cold calling and emails.
  • Follow up on data and leads developed by the sales team.
  • Provide support to the marketing team by inviting prospective customers for promotional events.
  • Address customer needs and requirements.
  • Transfer qualified leads to experienced sales professionals.
  • Identify key prospects for sales and develop interests.
  • Record and expand your lead database for cold calling and emails.
  • Conduct remote demos of our products.
  • Follow up diligently on any leads showing interest
  • Direct email marketing to key clients and prospects
  • Conduct client or market surveys to obtain information about potential leads
  • Participate in the preparation of proposals and / or sales presentations
  • Develop a strong knowledge of the company’s products and services in order to facilitate the sales process


Key skills and experience required


  • Minimum Bachelor’s Degree or equivalent.
  • Excellent communication skills.
  • Ability to engage in conversations and make accurate judgments.
  •  Proficiency in all Microsoft office applications and customer relationship management (CRM) software.
  •  Strong analytical and problem-solving skills.
  • Excellent negotiation and consultative sales skills.
  • Exceptional customer service skills.
  • Strong project and time management skills
  •  Experience working with Western companies (preferred)


Read more
AbleCold Logistics

at AbleCold Logistics

1 recruiter
guna sehkar
Posted by guna sehkar
Bengaluru (Bangalore)
0 - 3 yrs
₹2.5L - ₹3L / yr
Customer Relationship Management (CRM)
MS-Excel
Customer Service
Customer Support
Communication Skills
+1 more

Job Title:– Customer relationship Manager

Location: Bangalore

About AbleCold Logistics: (www.ablecold.com)

We are India's fastest-growing integrated end-to-end cold chain solutions company. Within a short span of time, with our asset-light model and strong diverse operations experience, we have disrupted the cold chain space and solved several unique problems that had never been addressed over decades. Our ability to create cold chain solutions depending on our customers’ needs and maintain operational excellence while being frugal has rewarded us with being compared to the largest players in the cold chain industry by several market analysts and investment firms.


Our customer base includes some of the largest brands in India in quick commerce, quick service restaurants, seafood, ice creams, and frozen food. Our core team members have a diverse set of experience across several industries and startups/corporates and are alumni from prestigious institutions such as IITs, IIMs and Harvard Business School.

AbleCold is at an inflexion point and for the next phase of rapid growth, we are seeking individuals with high-energy, highly motivated to work in ambiguity, and interpersonal and cross-functional skills to join our team.

Role and Responsibilities:

●       The ideal candidate should have a solid understanding of customer relationship management principles, excellent communication skills, and a passion for delivering exceptional customer service

●       Serve as the main point of contact for customers, addressing their inquiries, concerns, and requests in a timely and professional manner.

●       Collaborate with internal teams, such as sales, marketing, and product development, to ensure seamless customer experiences.

●       Maintain accurate and up-to-date customer records, interactions, and communications



Required skills/experience:

●       High energy with a zeal to build a business from scratch and have a sense of ownership.

●       Willingness to roll your sleeves and hustle for ad-hoc problem solving whenever the operational need arises.

●       Strong team player with the ability to work independently and collaborate with cross-functional teams.

 

 

Benefits of Working at AbleCold Logistics:

●      Be part of a high growth start-up

●      Steep learning curve - we believe in learning by doing

●      Work with Mentors and true innovators from Harvard Business School, IITs, IIMs and ISB. Founders and employees work together; there's no middle management, so you learn from the best.

●      Empowering place to be in - We believe that each individual brings in a new perspective and new ideas. You will have the opportunity to implement your ideas and try out experiments and pilot projects.

●      Meritocratic culture - Your work will be recognised as will your failures. You will be instilled with the value of creativity, hard work and ownership.

Read more
Rippling
Bengaluru (Bangalore)
1 - 5 yrs
₹6L - ₹9L / yr
Customer Support
Customer Service
Customer Relationship Management (CRM)
Communication Skills
Effective communication
+1 more

About Rippling


Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.


By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.


Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).


About the role

We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. 

If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!


What you will do

  • Take charge of payroll issues for customers from start to finish - while working in a dynamic and fast-paced environment
  • Leverage chat, email, and video conferencing functionality to help our customers optimize Rippling to administer payroll processing, quarterly/yearly taxation & filings, and banking & payments inquiries 
  • De-escalate and resolve issues by leveraging platform and industry expertise 
  • Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s payroll needs are met
  • Build mental muscle and become a product expert - you'll be a go-to resource for both customers and coworkers 
  • Interact with cross-functional teams to identify areas where we can better serve our customer base through automation or added features


What you will need

  • Bachelor's degree or equivalent work experience
  • Ability to work 6:30 PM IST, 5:30 AM IST
  • Demonstrated experience problem-solving with attention to detail
  • Organizational skills and experience improving processes
  • Written and verbal communication skills
  • Flexibility with changing job duties and responsibilities
  • Time management skills and ability to prioritize
  • Nice to have (not required): Bilingual in French-English


Read more
Kotak Mahindra Bank
Mumbai, Noida, Pune
0.6 - 2 yrs
₹2L - ₹5L / yr
Customer Support
Customer Relationship Management (CRM)
Customer Service
Business relationship management
BPOS
+1 more

Responsibilities

  • To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
  • To identify and convert the opportunities for cross-selling (banking products).
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
  • Complete the logs specified by the process (End-of-day target).
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process.
  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.


Requirements

  • Graduate
  • Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
  • Excellent communication skills – Verbal & Written.
  • Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
  • Flexible to get scattered 8 Week Offs in a month with 9 hours shift
  • Good listening skills and strong communication abilities.
  • Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
  • Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
  • Should be able to establish rapport quickly with peers, managers & customers.



Read more
EkAnek Networks

at EkAnek Networks

2 recruiters
Mohd Haris
Posted by Mohd Haris
Bengaluru (Bangalore)
3 - 8 yrs
₹5L - ₹8L / yr
Business Development
Retail
Sales
Store Operations
Customer Service
+1 more

EkAnek, as the name suggests, is one platform with many applications.


EkAnek Networks is a VC-funded startup that is building the rails of what we believe will be the next wave of eCommerce 2.0. We are tech-first, building rich buying experiences, working closely with influencers & brands and creating the necessary support infrastructure.


Our first product, FOXY, is an influencer-led commerce platform for beauty, grooming and personal care. Foxy is committed to bringing the best, latest and 100% genuine beauty products from across the world, as recommended by top influencers.


Founded in 2018, we are headquartered in New Delhi. We are a well-funded start-up backed by Sequoia Capital, Matrix Partners and Lightspeed Venture Partners. Our angels include Rajan Anandan, Anand Chandrasekaran, Kunal Shah, Neeraj Arora and Srini Gopalan.


We are seeking a creative and results-driven Store Manager to join our team. In this role, you will be responsible for developing and executing the entire store, with a focus on driving engagement and increasing brand awareness.


Responsibilities:

• Manage all store operations briefing, team training, daily reports, inventory management, Global Count etc

• Understand and document customer preferences to provide recommendations on styling and customization to help customers express their personal style.

• Ensure all company policies and procedures are implemented and administered in store for the entire team.

• Team resource power planning: Weekly roster and managing leave requests from team members.

• Innovating and suggesting best practices and documenting the same for management’s consideration.

• Ownership of store KPIs such as sales targets, ATV, UPT, AUV, feedback reviews from customers.

• Daily Cash & Bank transactions including the responsibility of ensuring accuracy of petty cash.

• Visual merchandising and store display.

• Daily briefing and Weekly Reports to review sales figures and take proactive measures to ensure stores targets are met.


Requirements:

• 3 plus years experience in Retail Sales / Store Operations / Customer Service

• Bachelor’s degree with Exceptional communication skills, both written and verbal

• Proficient in MS Office – Excel, Word and email.

• Customer service oriented with a natural desire to care for the needs of others

• Deep desire to put drive & effort into your work

Read more
Grip invest
Gunjan Goyal
Posted by Gunjan Goyal
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
2 - 5 yrs
₹2L - ₹5L / yr
Customer Support
Customer Service
Relationship building

What We Can Offer You

● Young and fast-growing company with a healthy work-life balance

● Great culture based on the following core values

○ Ownership

○ Transparency

○ Courage

○ Customer Obsession

○ Celebration

● Lean structure and no micromanaging. You get to own your work

● The company has turned two so you get a seat on a rocket ship that's just taking off!

● High focus on Learning & Development and monetary support for relevant upskilling

● Competitive compensation along with equity ownership for wealth creation


What You’ll Do

• Provide world-class customer service to both internal and external clients in all

interactions, striving to exceed client expectations.

• Take ownership of customers issues and follow problems through to resolution

within the SLA defined.

• Drive higher NPS through quality and timely resolution of customer issues.

• Coordinate across different departments and follow-up with them to ensure timely

resolution of user service requests.

• Coordinate with other departments to understand internal processes and suggest

changes if required to improve customer service.

• Maintain an orderly workflow according to priorities

• Ability to handle a high volume of requests in a fast-paced environment

• Explain and educate users about Grip’s offerings and its benefits

• Enable RMs manage and nurture relationship with existing and potential investor

• Other duties as assigned


Your Superpowers

• Bachelor’s degree

• Have an understanding of the wealth segment and product offerings (3-5 years’ work

experience in customer service)

• Command on MS Excel

• Strong written and verbal communication skills and ability to communicate with Retail,

HNIs, family office investors would be essential

• Strong phone presence

• Prior experience in financial services industry is preferred

• Should be a team player

Read more
Signzy

at Signzy

3 recruiters
Agency job
Hyderabad
3 - 8 yrs
₹7L - ₹12L / yr
Inside Sales
Sales
Communication Skills
Effective communication
Market Research
+3 more

Responsibilities:


- Manage end-to-end interactions with prospective customers.


- Deliver tailored product demos to multiple stakeholders.


- Understand customer problem statements and follow a consultative sales process to offer solutions.


- Use sales acceleration tools to perform outbound and inbound sales.


- Research accounts to understand the customer's needs, perform effective follow-up, and generate interest.


- Unearth new sales opportunities through networking.


- Build strong relationships and effectively communicate with the sales, support, and marketing teams.


Requirements


- Have 2+ years of successful experience in SaaS Sales.


- Have been in a quota-carrying role.


- Obsessed with prospect happiness and can set the stage for effective sales follow-up.


- Have excellent verbal & written communication skills.


- Flexible - things change around here. FAST.


Read more
Mark Consultant

at Mark Consultant

1 recruiter
Pratiksha Zombade
Posted by Pratiksha Zombade
Pune
0 - 2 yrs
₹2L - ₹4L / yr
Sales management
Customer Service
Sales and operations planning
Business Development
  • Keeping up-to-date with alterations to immigration.
  • Meeting with prospective and extant clients to gauge which services they require.
  • Providing clients with all pertinent documentation.
  • Assisting clients with the completion of paperwork, and ensuring that this is submitted on time.
  • Verifying the authenticity of paperwork and supporting documents.
  • Preparing and providing invoices for your services.
Read more
Appitsimple infotek Pvt. Ltd.
Kiran Guwalani
Posted by Kiran Guwalani
Ahmedabad
1 - 6 yrs
₹1L - ₹3L / yr
Telesales
Customer Support
Customer Service

AppItSimple Infotek is a leading software development company that specializes in providing innovative and customized software solutions to businesses of all sizes. With a team of experienced developers, designers and project managers, we help organizations to transform their ideas into successful digital products. Our focus is on delivering high-quality, scalable, and secure solutions that meet the unique needs of each client. Whether you're looking for a custom web application, mobile app, or cloud-based solution, AppItSimple Infotek is your partner for success. 

URL : https://appitsimple.com/


Product : SoftwareSuggest : https://www.softwaresuggest.com/


SoftwareSuggest is a comprehensive software directory that helps businesses discover the right tools to achieve their goals. Our platform provides a vast collection of software solutions across various categories, including project management, marketing, customer service, and more.

With our expert reviews and user ratings, finding the right software has never been easier. Our goal is to simplify the software selection process by providing a one-stop-shop for businesses to find and compare software solutions, saving time and effort in the process. 

Whether you're a small business or a large enterprise, SoftwareSuggest is your trusted guide to finding the software that's right for you.


Appitsimple prides itself on a flexible work environment that empowers employees to be key decision-makers to grow personally and professionally. The company strives to develop leaders through an active mentoring program and skill development initiatives. An inclusive workplace, Appitsimple encourages freedom, and independent thinking and aims to create thought leaders in the business ecosystem.



Roles & Responsibilities :


-Calling domestic customers who are looking for business-related software in different verticals.


-Gathering their requirements and giving them proper consultation about the software.


-Understanding prospect's requirements and qualifying the leads under correct categories.


-Dialing on all the leads received on categories that are assigned without fail. 


Requirement :


-The candidate should be fluent in the English language.


-Should have at least 1 year of experience in the international or domestic calling process.


-Should have good communication skills.

Read more
company logo
Agency job
via Cambay Consulting LLC by Mohammad Rizwan
Vadodara
0 - 1 yrs
₹2L - ₹2.5L / yr
Sales
Customer Service
Outbound Recruitment

We Aggressively hiring for freshers with good communications skills for our US IT, US Sales domain at our Vadodara Gujrat locations.


Fresh Passed out Graduates, Post Graduates can apply.


No pursuing candidates are required. days per week fixed Saturday and Sunday off. US shift.

Read more
Suraasa
Meghna Ramnani
Posted by Meghna Ramnani
Delhi, Gurugram, Faridabad, Mumbai, Nashik, Navi Mumbai
1 - 3 yrs
₹4.5L - ₹7L / yr
Effective communication
Customer Relationship Management (CRM)
Problem solving
Customer Service
Customer Support
+4 more

Our requirements for consultants include 

- Impeccable communication skills, sales background in Ed-tech or education. 

- Availability to join immediately or within 30 days of offer release.

- proof of incentive/salary slips and minimum 3 referrals from past organizations.

 - The role requires working from the office in Gurgaon, with a 6-day workweek and 9 hours daily from 10 am to 7 pm, with only Sunday off.

 

Read more
Pune
1 - 7 yrs
₹3L - ₹4L / yr
Inside Sales
Customer Service
Communication Skills

  • Daily coordination with consultant / clinic head basis of the treatment advised by them.
  • Helps patient to understand the value of treatment (Convincing patient to commit to treatment)   
  • Explain the tariff of the respective procedures/investigations to patients in detail and upselling the packages
  • Maintain counselor reports daily (Advice, Conversion and Patient-wise data).
  • Coordinating with finance department (Invoices, Getting Discount Approval, Billing).
  • Establishing a tone of empathy that helps to resolve any patient complaints or conflicts.
  • Follow up with patients at all stages.
  • Doctor for life - Responsible for long term relationship management with the patient.

 

Read more
Digi Upaay Solutions Pvt Ltd
Sridhar Chakkravarthy
Posted by Sridhar Chakkravarthy
Jaipur
1 - 5 yrs
₹6L - ₹8L / yr
German Language Proficiency
German
Customer Service
Customer Support
Tech Support

Requirement & Job Description

Experienced & Dedicated Candidates are required for handling International Inbound calls , major job role will be to answer incoming calls from customers who want to place orders, respond to inquiries, provide general information. You will be a part of the contact team that believes in Delivering Joy through exceptional customer experience for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone.

Desired skills & Experience :

Should be a graduate

Should possess Graduation in German Language (Level C2)

If has some international voice experience of minimum 6 months in reputed International BPO would be an added advantage

Should have flair for customer service , Excellent upselling skills

Should be comfortable with Rotational shifts/Offs

Read more
Ebixcash
Aliya Khan
Posted by Aliya Khan
Mumbai
0 - 2 yrs
₹3L - ₹4L / yr
Effective communication
Customer Service
Urgent Opening for Sales and Services with attractive salary with Day shifts Fixed Week Off general shifts
Read more
HDFC Bank
Mumbai
2 - 10 yrs
₹6L - ₹9L / yr
Customer Relationship Management (CRM)
Relationship building
Banking
Sales
Financial services
+1 more

·        To engage regularly with the Imperia customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.

·        To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a "window' to talk to the bank whenever customer needs.

·        Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed.

So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set
Read more
Sigma Consultants
Pooja Verma
Posted by Pooja Verma
Lucknow
1 - 2 yrs
₹1L - ₹2L / yr
Sales
Communication Skills
Effective communication
Customer Service
Negotiation

We are looking for a competitive and trustworthy Sales Executive to help us build up our business activities.

Sales Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction. If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email and phone.

Ultimately, you’ll help us meet and surpass business expectations and contribute to our company’s rapid and sustainable growth.

 

Requirement & Skills

  • Sales Executive Responsibilities:
  • Setting sales goals and developing sales strategies.
  • Researching prospects and generating leads.
  • Contacting potential and existing customers on the phone, by email, and in person.
  • Handling customer questions, inquiries, and complaints.
  • Preparing and sending quotes and proposals.
  • Managing the sales process through specific software programs.
  • Meeting daily, weekly, and monthly sales targets.

 

Sales Executive Requirements:

  • Graduate or 1+ years of sales experience.
  • Excellent customer service and sales skills.
  • Strong verbal and written communicator.
  • Excellent phone and presentation skills.
  • Good negotiation and problem-solving skills.
Read more
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