Customer Success Lead

at Edtech Startup

Agency job
via Qrata
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Bengaluru (Bangalore)
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4 - 10 yrs
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₹10L - ₹25L / yr (ESOP available)
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Full time
Skills
Customer Success
Account Management
  • As the first person in the customer success team, you'll be expected to setup repeatable processes and helping us scale the function as we grow
  • Customer obsession & talking to customers on a regular basis with great empathy.
  • Deliver a 11* customer experience on all touchpoints.
  • Manage a time agnostic team aligning with USA timezones.
  • Clear decision making in ambiguous situations and enabling a similar culture within the team.
  • Partner with product team to enable ground level learnings and ensuring that customer interests are met.
What are we looking for?
  • 4+ years working in Customer Success or an Account management role; this is a senior-level role.
  • Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users.
  • You are a self-starter that anticipates requests and doesn’t need a lot of oversight.
  • You nurture customer relationships and don't view them as transactional emails/calls.
  • We are location agnostic, We have a small garden office  Jayanagar, Bangalore (home to some of the best dosas in India) to jam together on anything that requires space.
  • You are somebody who shares the same ethos.

 
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