Customer Success Agents

at Believe that their dogs deserve the best. (B1)

Agency job
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Bengaluru (Bangalore)
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0 - 5 yrs
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₹3L - ₹5L / yr
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Full time
Skills
Customer Success
Account Management
Customer Support
BPO
Marathi
  • Reporting to the Customer Experience Manager
  • Work from office: the role will be based in Bark’s offices in Bangalore
  • The package will be a good base salary with excellent commission on top
  • He/she will be responsible for the following aspects of customer success, including:
  • Front-line B2B support for inbound calls & mails (ratio 80:20))
  • Successful onboarding of professionals to buy their first pack, soft sales for elite/up-gradation
  • Build sustainable relationships and trust with customer accounts through open and interactive communication


Requirements

  • Well versed in English and Marathi (oral and written communication)
  • Experience in sales or customer support domain will be appreciated
  • Fresh graduate or less than 2 years of experience
  • A go-getter attitude to get things done efficiently and resolve user queries in a single contact
  • Excellent communication style and ability to stay calm under pressure


Desirable

  • Knowledge of any CRM tools/customer success platforms and how they work (Zendesk is preferred)
  • Comfortable to work for 40 hours/ week on a roster basis
  • Knowledge of other languages will be an advantage
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