Customer Engagement Executive


Posted by Laxmi Chettiar
Remote, Navi Mumbai, Mumbai
1 - 3 yrs
₹1L - ₹3L / yr
Full time
Customer Service
Customer Support
Role: Customer Engagement Executive
Educational Background: CA (freshers), B.Com 
Looking for candidates in the 'Customer Engagement' role to work with our customers in Europe and UK to comply with the new European regulation of European Single Electronic Format (ESEF). ESEF requires all listed companies in the EU and UK to submit their annual reports in iXBRL format, a digital reporting format.
The role will include working with customers in  Europe and UK to
1. Train end companies on use of our SaaS software for financial compliance reporting
2. Assist clients with any queries in their annual report iXBRL creation and submission process
3. Coordinate with product teams for any user enhancement requests and updates.
Selection Criteria:
1. Strong in financial and accounting concepts.
2. Excellent in spoken and written English, and highly articulate.
3. Willing to work in European and UK shifts (1-10 pm)
4. Knowledge of/experience with XBRL preferred, But no constraints here.
5. Candidates should be willing to work in a highly dynamic work environment with a 'Customer First' approach. 
6. Location: Remote.
About Company:
IRIS Business Services Limited is one of the first providers of full professional XBRL products and solutions to organizations globally. The company is headquartered in Mumbai, India with international offices in the United States, Singapore, United Kingdom, and the UAE.
IRIS is a direct member of XBRL International and XBRL US. The Company has over eighteen years of proven expertise in the financial information management space, providing customized technology solutions for data and content management, for the dissemination of information to investors and stock exchanges, and for effective content management to institutional clients.
Over the last seven years, IRIS has been very closely involved in the XBRL space, in taxonomy creation, software solutions and in the conversion of structured and unstructured data into XBRL for SEC filing in the US. IRIS has multidisciplinary skills in XBRL as well as in technology. Taxonomy experts, software engineers, business analysts and accountants come together to provide a complete range of products and services across the XBRL supply chain.
For more information, please visit" target="_blank">


Leading global provider of structured data solutions that help entities create, collect & consume business & financial data.
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