Client Servicing Executive

About GoodWorker

GoodWorker is a digital platform, which aims to transform the lives of youth in India by providing access to direct, trusted & efficient blue/grey collar jobs and quality of life services. We'll be building cutting-edge solutions leveraging Web 3.0, real-time streaming, NLP for Indian languages and new UI/UX paradigms to better connect with our target demographic.

GoodWorker is a part of the Lemmatree group backed by Temasek, which is a global investment company headquartered in Singapore. Lemmatree companies are spread across Bangalore, Berlin, Shanghai and Singapore. Our group companies are focused on pioneering change through decentralised technologies. Listen to our group CEO, Glenn Gore talk about this imminent disruption. Glenn Gore was the ex-Chief Architect of AWS, Amazon and as a part of the technology team you will be working with leaders who come from companies like Microsoft, Expedia, Amazon and more.

As the founding engineering members, you get to do the best work of your career and be deeply involved in our 0 to 1 journey. By working on challenging and interesting real-world products you are sure to be on an accelerated growth trajectory.

 Engineering Mission

 Lead through innovative technologies to deliver on our vision at scale, supercharging those in our community to have exponential outcomes.

We believe the following will be the main pillars to fulfill this mission:

1) A team that’s tight knit, highly collaborative, inclusive and balances work with fun and learning

2) Focus on creating non-linear impact

3) Reliable and performant systems

4) Deeper understanding of the customer context

5) Growth mindset with free thinking and experimentation where we take moonshots

Why you should join us

• You will join the mission to create positive impact on millions of peoples lives
• You get to work on the latest technologies in a culture which encourages experimentation
• You get to work with super humans (Psst: Look up these super human1, super human2, super human3, super human4)
• You get to work in an accelerated learning environment

What you will do

• You will work in a highly collaborative cross functional environment with product managers, UI/UX experts, among others
• You will establish clean and optimised coding standards that are well documented
• You will author efficient, reliable and performant systems
• You will own large technical deliverables and execute in a structured manner
• You will mentor other engineering team members
• You will be agile and curious about customer problems and business objectives
• You will be eager to learn new systems and experiment with new stacks as needed
• You will take ownership of the end to end health of the system post release
• You will organize code reviews with peers and participate in tech brainstorming sessions
• You will work in an exciting startup environment where you can be ambitious and try new things :)

You should apply if

• You have a strong foundation in Computer Science concepts and programming fundamentals
• You have been working on backend web technologies since 5+ years
• You have experience in building and owning web products that have high scale usage
• Extensive experience in any web stack (we use Typescript / AWS / DynamoDB / PostgreSQL)
• You have experience with Test Driven Development
• You understand the hustle of a startup and are good with handling ambiguity
• You are data driven, have customer empathy and enjoy building delightful applications
• You are curious, a quick learner and someone who loves to experiment
• You insist on highest standards of quality, maintainability and performance
• You work well in a team to enhance your impact

Our company embraces diversity in all of its forms and fosters an inclusive environment for all people to do the best work of their lives with us.

 We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

Work with clients in support of new business opportunities, client service, and internal team communication

• Understanding client queries on features and issue , coordinating with internal team members.
• Utilize product solutions and marketing teams to refine service offerings.
• Client service executives collaborate with a company’s multiple internal departments to help improve the quality of products.
• Must be strategic planners and have a strong understanding of a company’s products so they can train clients and answer questions in both group and one-on-one situations

• Client communication and ensuring completion of task with total customer satisfaction along with TAT/Quality.

skill:

Strong Written and verbal communication

Job Types: Full-time, Permanent

Preferably Male candidate from BGV field.

Experience: 1-3 yrs of experience in Client servicing and vendor acquisition (Mandatory)

Working days & Timings:  6 days working & 11a.m to 9 p.m

About Role: We at Pushstart have a premium offering through which we help startups hire verified agencies. We have a network of 150+ agencies (PS partners), across 15 categories. We have helped more than 500 startups like Goodera, Upgrad, Glide Invest (part of Motilal Oswal), Aditya Birla Group,  Leap Finance, Fitternity, Headout, etc in solving their service requirements. 

Your role will involve onboarding top agencies to cater the service requirements of startups across India.

Job Responsibilities:

1. Understand and gather the servicing requirements of the startups.
2. Sourcing the agencies, approaching them actively, doing a quality check and verifying them.
3. Pitching, negotiating, onboarding the right agencies as PS partners, signing contracts and maintaining all the records.
4. Monitoring & tracking the performance of the current agencies on a regular basis, rating them and working on the gaps/shortcomings of it.
5. Maintaining relationships with the partners and working with them to address the gaps/shortcomings 
6. Implement the process with maximum operational efficiency and constantly suggest methods to improve the process

Must-Have Requirements:

1. Good interpersonal skills to interact and communicate with leads & partners
2. Ability to derive and think analytically for improvement and development of current partner network & their performance  
3. Multi-Tasker and a quick learner and implementer.
4. Good data handling skills and excel skills.
5. Capability to work independently and collaborate with cross-functional teams.

Preferred Requirements:

1. Likes talking with people and influencing their decisions
2. Understands the B2B marketing and sales process
3. Agency Background in Sales + Client Servicing Preferred
4. Supply Acquisition experience in startups like Dunzo, Urban Company, Pepper Content, etc preferred. 

To Apply: https://bit.ly/SupplyAcquisition

About Us:

Pushstart started as a small FB group of entrepreneurs helping each other with their startup ideas 3 years back and has evolved into India’s most active and trusted community that caters to the needs of 25,000+ entrepreneurs across India. 

Pushstart runs a network of 30+ niche communities via which entrepreneurs discuss their professional problems, exchange trusted business contacts, and help each other to GROW their Business together.  

In addition to the communities, Pushstart dedicatedly helps entrepreneurs in networking by helping them get warm B2B Introductions with top-funded startups and hire verified agencies on-demand 

We’re looking for a Technical Project Manager , with the skills needed to manage software delivery projects within our Mobile Department.
We leverage a wide range of technologies, including Android , Kotlin ,IOS SWIFT, React Native,Ionic, Flutter etc.

JOB DESCRIPTION:

• 3+ years of strong Hands- on experience in Mobile Application development using Android ,IOS (Optional), Web APIs and database.
• Strong Experience in Project, Estimation, Technical, Team management, Time, Delivery, Quality, Account management, Client management.
• Should have worked on large Mobile applications development, database queries, database creation, 3rd party plug-ins, payment gateways integration etc.
• Develop a detailed project plan to monitor and track progress.
• Project management and tracking multiple projects and able to deliver the projects based on timelines.
• Experience in managing large teams with diverse and complex areas of accountability.
• Team management and keep project resources active and engaged on key project tasks .
• Drive the team to deliver 100% quality.
• Full project lifecycle ownership
• Ensure your team's project allocations are delivered within budget
• Coach agile teams to take and implement the appropriate system design
• Meeting with the client on status update and preparation of weekly reports.

• Should have experience in both sales (hunting) and Account Management (Farming)
• Should have a track record of managing an account for more than 4-7 years with the growth record
• Should possess excellent oral and written communication skills
• Should be willing to have short trips to US / UK for 4 - 7 times a year
• Should have a very good understanding of Technology services
• Should have managed multiple customers/clients
• Exposure to project/ program management would be desirable

Responsibilities:

• Establish productive, professional relationships with key personnel in assigned accounts.
• Build a deep understanding of the assigned account's business and identify potential opportunities.
• Build the pipeline for the existing and new services.
• Be the Primary contact to the assigned account and ensure the relationship is built at all levels.
• Coordinate the involvement of company resources, including delivery, support functions, and management team to meet the account performance objectives and customer expectations.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Responsible for Customer Satisfaction and work with the counterpart on the delivery side
• Own the account and perform the Account Analytics to be able to create growth
• Make sure the CRM is up to date.
• Ensure Account level metrics exist and run a monthly/quarterly steering committee meeting with the stakeholders on both sides
• Own the contract process with all the accounts
• Ensure the client has the complete visibility of all the Aspire services with periodic updates
• Meets assigned targets for profitability and strategic objectives in assigned accounts.
• Ensure compliance to the Account Management process as defined by the company

Accountabilities and Performance measures:

• Achieves assigned targets in the designated accounts.
• Meets assigned expectations for profitability.
• Ensure the collections are done on time (DSO is a metric)
• Achieves strategic customer objectives defined by company management.
• Completes strategic customer account plans that meet company standards.
• Work timing would be aligned to the respective geography.

Key communication points:

• Within Aspire: Senior Management, Service Line Heads and Managers, Project Managers of the assigned accounts, Marketing teams
• Customer Side: CXO, VPs, Product Managers
• Maintains high customer satisfaction ratings (CSAT) that meet company expectations.