We’re hiring a Client Servicing Executive to join our sales team to help WittyPen scale its B2B customers belonging to multiple sectors including SaaS, finance, healthcare, lifestyle and edtech. The ideal candidate should be located in Pune or eager to relocate and hold 1+ years of experience in Client Servicing Marketing Agencies or B2B sales in SaaS or IT Businesses.
WittyPen is a platform that helps hundreds of businesses get quality content from freelance writers across the world. We are building features and products to help businesses scale their content creation seamlessly, and also let content writers earn well from wherever they are in the world.
About the role
As a Client Servicing Executive, you will be working as a part of our sales team to increase and expand business from our customers in multiple sectors, including software, finance, healthcare, edtech, and lifestyle. You will be responsible for the complete onboarding and account management process - from project kickoff and dispute handling to upselling.
Your responsibilities will include:
- Helping customers get on board and maintaining regular relationships
- Measuring sales numbers and reaching targeted revenues with given accounts
- Working with the Operations team to ensure quality deliverables
- Mapping accounts to expand relationships
About You
As a Client Servicing Executive at WittyPen, you are expected to possess at least 1 year of experience working in sales or client service with B2B software or tech companies. Additionally, you should have excellent communication skills and knowledge about project management tools, CRM, and reporting.
Below are the skills/requirements which would make you a good fit for this job:
- Hustler who loves customer success
- MBA is preferred.
- At least 1+ years of experience in B2B selling in Technology, SaaS, or Marketing Agencies
- Excellent English communication skills - spoken and written
- Ability to manage and use CRM
- Understanding of Inbound or Inside sales approach
- Understanding of B2B sales approach
- Capability of relationship management
- Understanding of Content marketing will be a plus
- Skilled and forecasting revenues and reaching goals
- Expert at using MSOffice tools
Benefits and work life
This full-time position and you can choose your own work hours between 10am-8pm. You will be expected to work out of our office in Pune, India, and be available to attend physical meetings with current and potential clients.
About Wittypen
WittyPen is a platform that uses technology to bridge gap between Companies and quality freelance content writers. The platform is being built based on basis of our hands-on experience with content creation across domain.
At WittyPen you can order your content, which then goes to selected writers enrolled with us, once the content is written, it is edited by our editors and sent to the customer.
All of this happens on the platform with our processes making it efficient and giving content quality as the highest priority,
In short, We Make Content Creation Easy.
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*About SPAY FINTECH PVT LTD*
SPAY FINTECH PVT LTD is a leading provider of innovative payment solutions in India. We are committed to empowering businesses and individuals with secure, convenient, and affordable financial services.
*About the Banking Alliance team*
The Banking Alliance team is responsible for building and fostering relationships with key banking partners to expand our reach and offer our services to a wider audience.
*About the role*
In this role, you will be responsible for:
* Developing and maintaining strong relationships with banking partners
* Negotiating and finalizing agreements with banks
* Managing the onboarding and integration of new banking partners
* Supporting the ongoing maintenance and optimization of existing partnerships
* Identifying and analyzing new partnership opportunities
* Contributing to the development and execution of the Banking Alliance strategy
*Qualifications*
* Proven experience in relationship management, preferably within the financial services industry
* Strong understanding of the Indian banking landscape and regulatory environment
* Excellent communication, negotiation, and interpersonal skills
* Ability to work independently and as part of a team
* Strong analytical and problem-solving skills
* Experience working with data and financial models (a plus)
*Benefits*
* Competitive salary and benefits package
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Regards
Harsh Porwal
harsh at spay.live
- Preparing Travel Plan
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- Contacting airlines, hotels, and ground transport companies such as coach operators to make suitable arrangements. Dealing with payments.
- using market research information to guide decisions.
- handling bookings, invoicing and issuing of tickets.
- predicting profits or number of bookings.
- working with travel consultants from different travel agencies to put holiday packages together.
- combining travel, accommodation and services such as sightseeing. arrangements to create holiday packages.
About The Company:
Do Your Thng is a branded content marketplace that helps brands multiply their social and digital media performance through unique content creation with the help of content creators and influencers across genres.
Purpose of the Role:
We are looking for someone who is enthusiastic about client servicing, is adept at team management and can lead projects.
About the Position:
The Client Success Executive will be responsible for directly communicating
with the client and be responsible for understanding the client's brief and
coordinating work between different teams.
Additionally,
Plan & co-ordinate
- Plan for pitches to new/existing clients
- Build a strategy for the team so everyone has work and responsibilities
- Distribute work amongst team members
Liaison with different teams
- Meet and liaise with clients to discuss and identify their promotional requirements
- Liaise with, and act as the link between, the client and the team by maintaining
regular contact with both
- Ensure that communication flows effectively
- Negotiate with clients and agency staff about the details of campaigns
- Handle budgets, manage campaign costs and invoice clients
- Monitor the effectiveness of campaigns
- Arrange and attend meetings
Execute and report
- Make pitches, along with the team, with the aim of securing new business for the
company
- Write client reports
- Present creative work to clients for approval or modification
- Work with the team to devise a campaign that meets the client's brief and budget
- Present the campaign ideas and budget to the client
- Work with the key stakeholders for formulation of marketing strategies
- Train new joinees and ensure smooth workflow
Keep up to date with newer trends and best practices
- Stay abreast with the latest brand campaigns
- Stay up to date with all relevant things in the marketing, advertising and media space
Project Management
- Develop the integrated project plans to determine time frame, procedures for accomplishing projects
- Assess consolidated project plans for dependencies, gaps and continued business value
- Plan and manage project closure and/or transitions
- Work with stakeholders to establish and gain consensus on project goals, objectives and deliverables
- Conduct project reviews to recommend changes to project schedules or resource requirements
- Document and track project scope, changes, issues and risks that affect implementation
- Facilitate the daily stand-up to achieve team consensus
- Eliminate conflicts and assist in developing solutions to manage roadblocks
- Plan and manage testing cycle with customer
Customer Success
- 3-5 years experienced engineer in design; pre / post implementation tracking / successful execution on the following categories:
- Building management systems
- Security systems / cameras; sensors; beacons
- IOT implantation within campuses / buildings
- IT security systems – understanding of the way they work / get implemented
- Comfortable with client interactions and working with client’s vendors / partners
Other Areas:
- Participates periodically in client meetings or business development presentations as part of a Team to help demonstrate our capabilities. Assists with the development of marketing materials and support
Information/data. Maintains a working knowledge of business unit’s available product and service offerings.
Requirements:
Qualifications
- Bachelor's degree or above in computer science, information systems, technology, engineering are preferred.
Other disciplines are welcome to apply if you have a strong interest or sufficient knowledge in IT domains
- At least 4 years of experience in IT Project Management role and 6 years total professional experience
- Strong communication skills, well-versed in English (spoken and written) to facilitate cross border
Communications and collaborations
- Strong stakeholder management skills to communicate across various departments and levels
- Strong time management skills, detailed and results-oriented
- Familiar with startup environment and understanding of dynamics between design, engineering, product and customer service is a plus
- Experience with agile and project management software like Jira
- Committed to the values of integrity, accountability, and customer centric
B2BTesters is a fast growing startup with a team of 120+ people providing Testing As A Service (TAAS) to funded startups such as zeelearn, 73 Strings , BIZONGO, Classplus and many more. Within one year of operations, we have acquired 30+ blue chip startups and crossed 100 colleagues.
With us you will have the exposure to a wide variety of industries and be in the cutting edge of latest happenings and technologies in the startup world and the testing world.
Role & Responsibilities:
Work with clients in support of new business opportunities, client service, and internal team communication
• Understanding client queries on features and issue , coordinating with internal team members.
• Utilize product solutions and marketing teams to refine service offerings.
• Client service executives collaborate with a company’s multiple internal departments to help improve the quality of products.
• Must be strategic planners and have a strong understanding of a company’s products so they can train clients and answer questions in both group and one-on-one situations
• Client communication and ensuring completion of task with total customer satisfaction along with TAT/Quality.
.Preferably having knowledge on different software tools.
skill:
Strong Written and verbal communication
Quick learnier, Management skill
- Work with clients to create a social media strategy that collaborates with marketing, PR and advertising campaigns, research top influencers, competitors, and trends in clients’ industries.
- Create timely and engaging content optimized for platform used and intended audience.
- Monitor sites for customer service opportunities and initiate conversations on behalf of the client.
- Be happy, smile, and bring a positive attitude to the office
(bringing yummy treats to the office is always a bonus too). - Analyze and report social media actions on a monthly basis for successes and new opportunities.
- Create engaging and professional visuals that reflect client and their brand (Customize social media pages (ex. Facebook, Twitter, Google+, YouTube), develop supporting offline collateral, create original content, etc).
- Stay current with social media trends and tools – includes attending networking and educational events, reading blogs, and listening to podcasts.
- Continue to refine and define our social marketing process.
- Work with teams to create a solid branding message that’s reflected across Atomic marketing materials, social media content and shared by employees
SKILLS & EXPERIENCE
- 2+ years of social media marketing experience (prefer to have account management experience).
- Experience including but not limited to Facebook, LinkedIn, Google+, Google Communities, Twitter, Flickr, YouTube, Pinterest, and more.
- Knowledge of social media and analytics software (Hootsuite, Raven Tools, Google Analytics, Facebook Insights, etc.).
- Working knowledge of social media paid advertising campaigns including Facebook, Linkedin and Twitter.
- Ability to blog about social media on the Atomic website based on research, experience, and relevant social media news.
ADDITIONAL CONSIDERATION FOR…
- Strong understanding of user-generated content management, content marketing and reputation management.
- Strong, professional written and verbal communication skills.
- Strategic content creation and excellent writing skills.
- Ability to work independently and in a team environment.
- Exceptional time management skills including the ability to handle multiple clients with changing priorities.
- Good understanding of marketplace seller panels
- Good understanding of Shopify and backend
- Overall co-ordination of all orders, vendors and supply chain backend
- Work with Operation Manager on regular basis
- Prepare bi-weekly reports
- Customer Analytics
- Constantly cross verify payment gateway settlements
- Handle operational queries, dispatches and on time customer success
Eligibility :
- Should have minimum 0ne year experience in US AR Calling .
- Must have experince in Denials
- Must have experience in provider end
- Candidate should be ready to work in night shift
- Ready to relocate to Ernakulam
- Preferably immediate joiners