Associate - Customer Solutions - Customer Service
at Branch International
About Branch International
Similar jobs
Onboarding and Support Specialist
Skills Needed
- Experience of working in support role before - 5-10 year work experience minimum.
- Supremely organised.
- Great communication skills - both oral and written.
- Great deal of empathy and ability to feel students frustration or challenges.
- Ability to follow a process with consistent follow ups while handling setbacks.
- Comfortable with technology and data reporting etc.
- Collaborative in terms of working with other teams.
- Trainable - ability to learn MI skills, listen etc.
- Happy.
- Ability to go the extra distance for the students - double check response and make sure that the student problems are indeed solved.
- Should be able to work in the US time zone.
- Able to do small talk and should be a conversation starter.
- Added skill if understand asanas, Yoga but not an essential condition.
Education
- At least a graduate in any field humanities, physiotherapist, Yoga, science, communications etc.
- At least 3 years of experience in related work in dealing with people.
- It's an online work based out of home but may be required to travel to our offices in Bangalore sometime or for some meet, conferences etc.
Values
- Empathy: Listens to teacher stories, connects with them and understands their needs.
- Honesty/Integrity: Does not cut corners. Earns trust and maintains confidence. Does what is right not just what is expedient. Speaks plainly and truthfully.
- Persistence: Demonstrates tenacity and willingness to go the distance to get something done.
- Attention to detail: Does not let important details slip through the cracks, well organized.
- Growth mindset: Learns quickly and not afraid to fail. Demonstrates ability to quickly and proficiently understand and absorb new information.
- Follow through on commitments: Lives up to verbal and written agreements, regardless of personal cost.
- Enthusiasm: Exhibit passion, excitement and positive energy about work.
- Teamwork: Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.
- Yoga & Spiritual ideas: Ability to talk about yoga and spiritual matter with students.
- Honesty/Integrity: Does not cut corners. Earns trust and maintains confidence. Does what is right not just what is expedient. Speaks plainly and truthfully.
- Persistence: Demonstrates tenacity and willingness to go the distance to get something done.
- Attention to detail: Does not let important details slip through the cracks, well organized.
- Growth mindset: Learns quickly and not afraid to fail. Demonstrates ability to quickly and proficiently understand and absorb new information.
- Follow through on commitments: Lives up to verbal and written agreements, regardless of personal cost.
- Enthusiasm: Exhibit passion, excitement and positive energy over work.
- Teamwork: Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.
- Yoga & Spiritual ideas: Ability to talk about yoga and spiritual matter with students.
- Great communication skills: Good understanding of self and motivations of audience in order to communicate effectively with different stakeholders - engineering, design, executive team, students and teachers.
Culture
- Student centric: Ability to put student interest above everything else. Demonstrate respect for customers and ensure that customers get the best service possible
- Professional: Cares deeply about his/her profession and invests in professional growth.
- Respect for the team: Respects everybody's right to have opinions. Affirms the positive in other people
- Risk-taking: Embrace challenges, try new approaches and be ok with all failures except a failure to learn.
- If you don't meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.
About us
Location: Gurgaon
Job Description :
A Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
Duties and Responsibilities :
1. Understanding the customer's needs to help them exploit the Product Better.
2. Onboarding and execution of Client
3. Establish Customer Support Practices
4. Upselling
5. Maintaining Client Delight
6. Assisting in Technical and Product Support
7. Supervise Employees
8. Taking Initiatives
Skills :
1. Good interpersonal skills
2. Good emotional intelligence
3. Proactive and willing to improve on processes
4. Strong leaders
5. Highly organized
6. Shave experience in directing others
7. Strong communicator both orally and in writing
8. Hardworking
9. Flexible
Core Technical skills :
1. Proficient in Microsoft Office Suite specifically Excel and PowerPoint
2. Knowledge of customer service practices
3. Technical aptitude and ability to learn software programs
4. Bachelor's/pg degree in Engineering from a reputed college
5. Minimum 2 years of experience in Customer Success Management
The icing on the Cake Skills :
1. Knowledge of technologies such as IT networking, internet technologies, web servers, and XML
2. Experience with Customer Relationship Management (CRM) software such as Salesforce, Totango, etc.
About FieldAssist :
Founded in 2014, FieldAssist is a new-age SaaS company with its headquarters in Gurgaon and an employee strength of 75+. Over the past 6 years, we have helped FMCG industries in digitizing their sales and distribution processes. We are creating a paradigm shift in the way field sales work with our all-in-one salesforce automation application. We have a trusted clientele of 350+ brands across India including Bisleri, Jockey, Everest Spices & Tata Salt.
We imbibe the culture of integrity, trust, empathy, collaboration, and freedom to take risks. If growth and innovation are on your mind, FA is the right place for you.
Get to know more about us at https://www.fieldassist.in/
The role requires you to:
- Answer client queries related to use of Superset software product, on email channel, and largely phone channel
- To understand queries, resolve them by providing ways to achieve use cases using Superset tool
- Ensure customer success by providing timely resolution
- Write documentation and FAQs
2. Should not see this as a temporary role/should be serious to work
About Keka
Keka has been a silent revolution in the making since our launch 6 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 4000 businesses across India and the world. Today we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero advertising spend and pure customer love. We are an organization built by our employees. The passion and the extreme ownership that our people bring to the table are contagious. We don’t hide and we aren’t afraid to ask for help. When we fail, we learn, adapt, and do better in the future. This open culture encourages our people to innovate, regardless of their function and across departmental boundaries.
A Product Specialist is someone who has firsthand knowledge about our platform and can configure and customize the platform as per the business requirements of our customers.
What we are looking for in you:
- The job requires strong analytical and troubleshooting skills, so a good score in aptitude is a must.
- You would be interacting with various senior business stakeholders, so strong communication skills - verbal and written are a must.
- While the job does not require coding skills, having a strong tech inclination is an advantage as there are many tech tools that we use as part of the role.
- The role requires dealing with complex payroll calculations, so being good with numbers is a must.
- Leadership and organization skills will help boost your career shoot faster in this role.
Roles and responsibilities:
- Being able to understand customers' HR/Organization requirements and design a solution using the Keka platform that meets these needs.
- Measure product usage metrics and assist businesses in increasing product adoption.
- Develop customer relationships with the goal to promote platform adoption and retention.
- Identify bottlenecks in the operations and come up with improvements and process optimizations.
- Communicate with customers effectively through the mail, chat, and voice channels.
Telesales Executive
at limitless mobility solutions
Need only Immediate Joiners
Candidates with Polite, soft-spoken, Fluent English with Excellent communication skills are required. Please stick to our requirement & apply accordingly.
Salary for Tele callers will be 15 to 22K in hand
Team leads with 5+ Yrs. experience will be Max. 35 to 40K in hand
Hurry Up!!!!
Customer Service Manager
at Premier Tax and Bookkeeping
Customer Service Manager
We are seeking applications to work remotely from India with experienced bachelor and above qualified professionals with proven and successful experience in a similar role, ideally in a corporate accounting environment with exposure to wide range of clients.
Friendly, diligent and with great communication skills, Client Services Officer (freelancer) need to meet deadlines and deliver outstanding customer service for an Australian based accounting firm.
MUST REQUIREMENTS
- Excellent level of English communication skills in writing, and speaking
- 5-10 years customer service experience in corporate business environment
- Minimum bachelor degree or above in business related discipline ( Accounting, Commerce, Finance, Business Administration)
TASKS INCLUDE
- Handling client calls and emails, responding in a timely manner.
- Preparing Statements of Advice.
- Preparing documentation for meetings.
- Lodging applications and preparing submissions for new business.
- Liaising with internal teams and colleagues to resolve problems and find solutions.
- Creating and maintaining client files.
- Liaising with financial institutions on behalf of clients.
- Giving technical support to clients on bespoke software, if they are using it at home.
- Processing client orders, such as new company formations, trusts or self-managed superannuation funds.
- Assessing client budgets and creating financial plans.
ROLE REQUIREMENTS
- Excellent level of English communication skills in writing, and speaking
- Must have customer service experience
- High time management and organisational skills
- Has Microsoft office experience
- Excellent telephone manner
- Preferable experience in a similar position
- Must have administration experience
- A passion for great customer service
- Reception/administration experience
- Ability to time manage a variety of tasks
- High attention to detail
- Consult with the customers on their needs and curate company products to meet the requirements
- Responsible for the success of workshops, for both the client and facilitator
- Take care of workshop logistics for the client
- Help the client prep for the workshop, answer any questions they may have about the workshop be the face of the company, and ensure smooth delivery of the workshops
- Help facilitator with preparation and travel
- Serve as the primary point of contact when customer issues arise, troubleshooting, and ensuring quick resolution.
- Promote awareness of the company’s upcoming research and products
Basic Qualifications:
- 2 – 5 years of work experience managing senior customer relationships
- Should ensure customer retention, renewal, and growth
- Background in customer success
Customer Support Executive
at NoBroker
We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results.
Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.
Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients
What you’ll do:
Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Tools and Skills Required
Must Have:
Highly organized and able to multi-task.
Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)
Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills
Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.)
Strong Technical Background.
What’s attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
- Health Memberships
- Sports Subscriptions
- Entertainment Subscriptions
- Key Conferences and Event Passes
- Learning Stipend
- Team Lunches and Parties
- Travel Reimbursements
- ESOPs
That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!
Customer Relationship Associate
at StyleCracker
ABOUT COMPANY
StyleCracker is India’s largest personal styling platform. By seamlessly combining data science with human expertise, the Company has reinvented the way Indian’s consume fashion and has democratized personal styling at incredible scale.
Our Core Value Proposition
- Convenient - the boxes are delivered to your doorstep, saving you time and effort.
- Personalised- your box is curated by your own personal stylist based on your preferences.
- Value For Money- we are able to offer our customers considerable value, well over the amount they pay for the box.
Responsibilities and Duties
- Outgoing sales calls (not cold calls) to customers and assisting them with their purchase process and guiding them about how StyleCracker works with our various offerings.
- Tracking daily and monthly reports of the calls and conversions made.
- Training new joinees with pitching and other guidance.
- Visiting StyleCracker events and do on ground sales.
Key Skills
Communications, Telecommunication, Inside Sales
Required Experience and Qualifications
- Excellent communication skills. Proficient in English
- Good Convincing Power
- Event Handling.
- Target Oriented
- Budget: 20 ,000 - 25,000 + incentives
- Job Type: Full-time
Location:
Mumbai, Dadar
