Associate - Customer Happiness

at Truww

DP
Posted by Nischay Nahata
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Bengaluru (Bangalore)
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1 - 3 yrs
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₹3L - ₹5L / yr
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Full time
Skills
Client Servicing
Issue resolution
Customer Relationship Management (CRM)
Customer Success
About the Role


Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Truww, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.



What we are looking for?


You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
You write well. You know exactly what word or punctuation to use based on the context.


Why should you join us?


You want to be an enabler for business success with an appetite for steep learning.
You enjoy mentoring and coaching teams, take pride in teams success.
You enjoy solving problems and thrive for excellence

What will you do?


You’ll be our Process Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Sales, Design, Execution, Tech and Finance teams.
You'll work one-on-one with customers, helping them to get the most out of Truww.
Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
Maintain our knowledge base site. Write, edit and help create content whenever necessary.
Read more

About Truww

Most trusted platform for interiors. We ensure you get great design with superior quality and on time delivery.
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Founded
2020
Type
Products & Services
Size
20-100 employees
Stage
Bootstrapped
View full company details
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