Jobs at Talpro
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Must be Graduate
➢ Exposure to Sales domain will be preferred.
➢ Excellent Verbal & Written Communications Skills
➢ Custodian of all Qualitative parameters including Quality Scores, Compliance and CSAT ➢ Very Good Presentation, Feedback and Coaching skills ➢ Ability to observe, analyze and identify process improvement opportunities ➢ Must be comfortable working in 24/7 rotational shifts ➢ Ability to work under pressure, Customer Service Attitude with Analytical bent of mind ➢ Highly energetic & enthusiastic. ➢ Should be able to work as Individual Contributor and as a good Team player ➢ Hands-on experience on MS-Office; preferably on MS-Excel, Power Point. ➢ Basic Data Handling and Data interpretation skill
➢ Graduation mandatory
➢ Package: up to 4 - 6 Lac
➢ Location: Gurgaon
➢ Should be from neighbouring/ accessible locations from Gurgaon.
➢ Should be comfortable with 24*7 rotational shifts & self-commuting.
Key Responsibilities: ➢ Audit Call (Voice) interactions on Product, Process, Communication and compliance parameters ➢ Conduct One-O-One and Group Feedback Sessions for the targeted population to improve their performance ➢ Custodian of all Qualitative parameters including Quality Scores, Compliance and CSAT ➢ Data analysis and making quality reports and review decks ➢ Conducting calibration sessions with partner BPO teams and work as master calibrator to ensure consistent scoring approach ➢ Identify Process Improvements and make recommendations ➢ By using knowledge of process, proactively identify areas of concern & highlight to the change Team ➢ Identify Training needs and working in close coordination with Training team to help Advisors come up of the learning curve ➢ Conduct Certification for the New Hires ➢ Conducting Compliance Audits to trace malpractices and share internal compliance feedback with the Management
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
➢ Exposure to Sales domain will be preferred.
➢ Excellent Verbal & Written Communications Skills
➢ Custodian of all Qualitative parameters including Quality Scores, Compliance and CSAT ➢ Very Good Presentation, Feedback and Coaching skills ➢ Ability to observe, analyze and identify process improvement opportunities ➢ Must be comfortable working in 24/7 rotational shifts ➢ Ability to work under pressure, Customer Service Attitude with Analytical bent of mind ➢ Highly energetic & enthusiastic. ➢ Should be able to work as Individual Contributor and as a good Team player ➢ Hands-on experience on MS-Office; preferably on MS-Excel, Power Point. ➢ Basic Data Handling and Data interpretation skill
➢ Graduation mandatory
➢ Package: up to 4 - 6 Lac
➢ Location: Gurgaon
➢ Should be from neighbouring/ accessible locations from Gurgaon.
➢ Should be comfortable with 24*7 rotational shifts & self-commuting.
Key Responsibilities: ➢ Audit Call (Voice) interactions on Product, Process, Communication and compliance parameters ➢ Conduct One-O-One and Group Feedback Sessions for the targeted population to improve their performance ➢ Custodian of all Qualitative parameters including Quality Scores, Compliance and CSAT ➢ Data analysis and making quality reports and review decks ➢ Conducting calibration sessions with partner BPO teams and work as master calibrator to ensure consistent scoring approach ➢ Identify Process Improvements and make recommendations ➢ By using knowledge of process, proactively identify areas of concern & highlight to the change Team ➢ Identify Training needs and working in close coordination with Training team to help Advisors come up of the learning curve ➢ Conduct Certification for the New Hires ➢ Conducting Compliance Audits to trace malpractices and share internal compliance feedback with the Management
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About the company
With the 2+ years of journey with the trusted people, Hire Talent is a leading Recruitment firm focused on providing vibrating talents through innovative scores of recruitment solutions and its unique expertise, since its inception in 2017. We have gained quality work experience, knowledge and skillsets in recruitment industry. We offer robust and most appropriate recruitment solutions to our clients. Our dedicated team of recruiters are always focused upon delivering quality talents to organisations according to their requirements. We are offering our services in various domains including-Manufacturing, IT, Banking/Finance, Recruitment, Automobiles, Telecom, Engineering etc. from the years.
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About the company
About Talview
Our goal is to build tools which help create better opportunities and level playing field for applicants in hiring. Our technologies help break barriers, overcome discrimination, bridge urban-rural divide, give quality exposure of applicant profiles, help administer comprehensive assessments, create fair and objective evaluation tools, but we think there’s still more to do. We believe in hiring smart people and getting out of their way. We have offices in Bangalore, India, and San Mateo CA, with some of the best amenities of any startup.
Talview is an AI-Powered recruitment platform with video interviews, online assessments, behavioral insights, chatbots & automated proctoring software.
The People
We have Off-Roaders, Bikers, Table Tennis Players, Cricketers, Runners, Video Game champs, Musicians, and almost all varieties of people in the team. We have Great Family people along with Happy Singles. You will surely find a buddy here once you join us and you can bring your talented buddies too!
Working at Talview has its perks
Following are some benefits you can expect from us in return! If there’s something important to you that’s not on this list, talk to us!
- Extraordinary chance to scale growth
- Competitive salary
- Fully stocked pantry with healthy fruits, snacks, gourmet coffee
- 5 days working & flexible work culture
- Whatever equipment helps you get your job done
- Monthly team lunches and annual team building events
- Team gatherings and company parties!
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