Edulastic Career
Jobs at Edulastic
Product Support Manager (Customer Success Manager)
About Edulastic
Launched in June 2014, Edulastic is a platform for personalized formative assessment for K-12 students, teachers and school districts. Edulastic provides a highly interactive, cloud-based learning environment for publishers. It has attained some incredible milestones in its journey, which includes reaching all 50 states in 2015, students answering 1.2 billion questions in 2020, saving teachers over 2.4 million years of grading in 2021, and more. 2021 brought an exciting new chapter as Edulastic teamed up with GoGuardian. Combined with GoGuardian’s solutions for classroom management, engagement, and student safety, Edulastic’s best-in-class formative assessments further GoGuardian’s mission to create the ultimate learning platform. In these exciting times, we are looking for passionate product leaders to join our team in our Bangalore office in India.
About the Role
Key responsibilities:
- Working with stakeholders, including Customer Support team, Customer Success team and senior executive management to address customer/product issues effectively.
- Working cross-functionally with Support, QA, Engineering and PM teams to ensure timely responses and resolutions for customer/product issues.
- Updating tickets in a timely manner.
- Providing regular reports to the management on product performance and customer issues.
- Managing prioritization and trade-offs between customer experience, business impact and product performance.
- Working with the PM team during the sprint releases to help enhance the product with long-term solutions for customer/product issues.
Key requirements:
- Experience of 3 to 8 years in customer service roles in a product company.
- A degree in Computer Science, Engineering or a related field.
- Prior experience in L2/L3 support in a SaaS company would be ideal.
- Experience in triaging and analyzing issues, especially with logs analysis.
- Proficient in SQL queries to derive insights for root cause analysis.
- Advanced MS Excel skills for presenting findings to the management.
- Excellent communication and teamwork skills.
- Ability: strong problem solving and prioritization skills.
- Willingness to work in evening/night shift (1700 to 0200 Hrs IST) to support stakeholders in the US.
Engineering Manager MERN Stack
Edulastic is a fast-growing, US-based Edtech startup that is shaping the future of education. Our SaaS platform now serves over 10M students in over 8,000 schools across the USA and that number is growing. We are making such a splash that teachers, schools, and districts call us "a game-changer." We are focused on helping teachers teach and students learn and work hard to support educators by providing them with robust ways to track student progress and inform instruction with instant data.
At Edulastic our employees are the secret sauce to our success. With our team of motivated, positive, and skilled professionals, we continue to maintain, build, and grow a strong product offering. Innovation, listening to customers, and service are at the forefront of what continues to guide us to success. Diligence, excellent team communication, knowing that our work makes a difference, and a good sense of humor are the elements that carry us through each day.
Job Description:
We currently have an opening for a talented Engineering Manager who still thinks in code but also realizes that a manager's time is better spent mentoring and leading a team of talented engineers, someone who is not shy to dive into solving challenging problems but also understands that rolling up the sleeves and learning new skills is essential to get the job done. In this role, you would be working with the MERN stack to build our solutions that would effortlessly scale to support millions of students. You’d also be a creative thinker who constantly strives to streamline the processes to improve the quality and reduce the time to market.
Qualifications:
-
8+ years of Hands-on technical expertise and people management experience.
-
Must have relevant experience in designing, building, maintaining, and extending large-scale production systems.
-
Have deep expertise in React.js, Node JS, and MongoDB.
-
Proven leadership skills; courage to challenge with candor, motivate and inspire teams.
-
Strong interpersonal and communication skills, for both technical and non-technical audiences.
Product Analyst
Launched in June 2014, Edulastic is a platform for personalized formative assessment for K-12 students, teachers and school districts. Edulastic provides a highly interactive, cloud-based learning environment for publishers. It has attained some incredible milestones in its journey, which includes reaching all 50 states in 2015, students answering 1.2 billion questions in 2020, saving teachers over 2.4 million years of grading in 2021, and more. 2021 brought an exciting new chapter as Edulastic teamed up with GoGuardian. Combined with GoGuardian’s solutions for classroom management, engagement, and student safety, Edulastic’s best-in-class formative assessments further GoGuardian’s mission to create the ultimate learning platform. In these exciting times, we are looking for passionate product leaders to join our team in our Bangalore office in India.
As a member of the Product Management team, you’ll get a chance to closely work with the Core Product team to build innovative products in the Ed-Tech industry for direct consumers, through a deep understanding of our platform capabilities and product data analytics. You’ll be responsible for turning research into strategic recommendations for product growth and will work closely with the other internal stakeholders to deeply understand the problem space and define compelling product requirements.
At Edulastic, you’ll be joining a team that works directly with large schools and districts in the USA. Product Analyst will facilitate complex problem solving while collaborating with other product managers, management, sales, digital marketers, and engineers to deliver state-of-the-art, world-class experiences.
What you'll do:
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Perform continual product gap analysis and gain in depth product & platform knowledge
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Explore large scale user & transactional data and conduct data mining with an objective to provide insights
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Frequently analyze product performance post every release and identify trends in the datasets
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Define the product metrics to be evaluated and create reports & dashboards to present to higher management
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Specify the customer requirements based on user behavior study and market research
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Suggest actionable recommendations to improve user experience and product growth
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Present business impact in terms of ROI, revenue, cost reduction or operational enhancement for every suggested feature
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Assist the Product Manager in evaluating the requirements and prioritize the backlog of competing requests
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Translating product concepts into wireframes and mockups adhering to the design guidelines of the website / mobile app; perform user testing of the mock ups and pass on the feedback and recommendations to the Product Management team
You're our ideal candidate if you:
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Have a technical degree (CS/Engineering) and MBA (preferable);
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Have 1-2 years of experience in analytics or products;
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Strong knowledge of Excel, NoSQL, SQL, Tableau and AWS analytics to query relevant data and prepare reports.
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Python/R knowledge will be good to have.
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Have strong passion for data and are analytical in your problem-solving approach;
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Excellent presentation and communication skills to influence higher business leaders;
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Are excited about digging into technical details;
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Can wade through ambiguity to define clear objectives for a product;
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Have enthusiasm for learning about Ed-Tech products
What's in it for you?
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Become part of a team that thinks progressively and works collaboratively. We care about seeing each other reach full potential;
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Leaders who support your development through coaching and managing opportunities;
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Ability to make a difference and lasting impact from a local-to-global scale.
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A cool, tech-focused environment
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Best devices to work with.
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Best Medical Insurance
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Competitive salary, Never an issue for the right candidate
You will be:
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Reporting to the Product Lead
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Located in Bangalore
We are looking for a dynamic passionate person who wants to explore the verticals of tech-recruitment and excel in a growing startup.
Responsibilities and Duties
- Expertise in steering the talent acquisition function by Owning the talent acquisition requirements of the organization and bringing in best practices
- Build recruitment strategies to help acquire talent
- Recognized for strong and decisive leadership and the ability to take challenges head-on and deliver solid and consistent performance
- Work closely with the leadership team and closing the positions within the stipulated time
- Coordinating with various stakeholders and improving sourcing from time to time
About the job
Edulastic is a fast-growing, US-based Edtech startup that is shaping the future of education. Our SaaS platform now serves over 10M students in over 8,000 schools across the USA and that number is growing. We are making such a splash that teachers, schools, and districts call us "a game-changer." We are focused on helping teachers teach and students learn and work hard to support educators by providing them with robust ways to track student progress and inform instruction with instant data.
At Edulastic our employees are the secret sauce to our success. With our team of motivated, positive, and skilled professionals, we continue to maintain, build, and grow a strong product offering. Innovation, listening to customers, and service are at the forefront of what continues to guide us to success. Diligence, excellent team communication, knowing that our work makes a difference, and a good sense of humor are the elements that carry us through each day.
Job Description:
We currently have an opening for a talented Engineering Manager who still thinks in code but also realizes that a manager's time is better spent mentoring and leading a team of talented engineers, someone who is not shy to dive into solving challenging problems but also understands that rolling up the sleeves and learning new skills is essential to get the job done. In this role, you would be working with the MERN stack to build our solutions that would effortlessly scale to support millions of students. You’d also be a creative thinker who constantly strives to streamline the processes to improve the quality and reduce the time to market.
Qualifications:
-
8+ years of Hands-on technical expertise and people management experience.
-
Must have relevant experience in designing, building, maintaining, and extending large-scale production systems.
-
Have deep expertise in React.js, Node JS, and MongoDB.
-
Proven leadership skills; courage to challenge with candor, motivate and inspire teams.
-
Strong interpersonal and communication skills, for both technical and non-technical audiences.
About the Role
Key responsibilities:
- Working with stakeholders, including Customer Support team, Customer Success team and senior executive management to address customer/product issues effectively.
- Working cross-functionally with Support, QA, Engineering and PM teams to ensure timely responses and resolutions for customer/product issues.
- Updating tickets in a timely manner.
- Providing regular reports to the management on product performance and customer issues.
- Managing prioritization and trade-offs between customer experience, business impact and product performance.
- Working with the PM team during the sprint releases to help enhance the product with long-term solutions for customer/product issues.
Key requirements:
- Experience of 3 to 8 years in customer service roles in a product company.
- A degree in Computer Science, Engineering or a related field.
- Prior experience in L2/L3 support in a SaaS company would be ideal.
- Experience in triaging and analyzing issues, especially with logs analysis.
- Proficient in SQL queries to derive insights for root cause analysis.
- Advanced MS Excel skills for presenting findings to the management.
- Excellent communication and teamwork skills.
- Ability: strong problem solving and prioritization skills.
- Willingness to work in evening/night shift (1700 to 0200 Hrs IST) to support stakeholders in the US.
About the job
Edulastic is a fast-growing, US-based Edtech startup that is shaping the future of education. Our SaaS platform now serves over 10M students in over 8,000 schools across the USA and that number is growing. We are making such a splash that teachers, schools, and districts call us "a game-changer." We are focused on helping teachers teach and students learn and work hard to support educators by providing them with robust ways to track student progress and inform instruction with instant data.
At Edulastic our employees are the secret sauce to our success. With our team of motivated, positive, and skilled professionals, we continue to maintain, build, and grow a strong product offering. Innovation, listening to customers, and service are at the forefront of what continues to guide us to success. Diligence, excellent team communication, knowing that our work makes a difference, and a good sense of humor are the elements that carry us through each day.
Job Description:
We currently have an opening for a talented Engineering Lead who still thinks in code but also realizes that a Lead's time is better spent mentoring and leading a team of talented engineers, someone who is not shy to dive into solving challenging problems but also understands that rolling up the sleeves and learning new skills is essential to get the job done. In this role, you would be working with the MERN stack to build our solutions that would effortlessly scale to support millions of students. You’d also be a creative thinker who constantly strives to streamline the processes to improve the quality and reduce the time to market.
Qualifications:
-
5+ years of Hands-on technical expertise and people management experience.
-
Must have relevant experience in designing, building, maintaining, and extending large-scale production systems.
-
Have deep expertise in React.js, Node JS, and MongoDB.
-
Proven leadership skills; courage to challenge with candor, motivate and inspire teams.
-
Strong interpersonal and communication skills, for both technical and non-technical audiences.
Administrative Operations Manager
at Edulastic
About the job
The ideal candidate will have the ability to create and maintain an efficient system of office administration to support the business needs. The candidate should be comfortable multitasking and working cross-functionally.
Responsibilities
Acting as info-hub for providing administration-related information and manage the Administrative staff and assign & monitor clerical functions
Maintain organization of office operations, procedures, and compliances.
Develop, monitor, and coordinate annual administrative budget
Should Handle Monthly Invoices, expenses, billing cycles, and monitor and report on finance.
Operate as the lead point of contact for any and all matters specific to the execution of operational activities.
Oversee materials and inventory management.
Strong IT skills, including MS office.
Qualifications
5 to 8 years of experience in a similar role
Proficiency with Microsoft Office
Accounting experience
Strong organizational and communication skills
Strong ability to multitask
Comfort working with multiple groups within the business
About the job
The ideal candidate will have the ability to create and maintain an efficient system of office administration to support the business needs. The candidate should be comfortable multitasking and working cross-functionally.
Responsibilities
Acting as info-hub for providing administration-related information and manage the Administrative staff and assign & monitor clerical functions
Maintain organization of office operations, procedures, and compliances.
Develop, monitor, and coordinate annual administrative budget
Should Handle Monthly Invoices, expenses, billing cycles, and monitor and report on finance.
Operate as the lead point of contact for any and all matters specific to the execution of operational activities.
Oversee materials and inventory management.
Strong IT skills, including MS office.
Qualifications
5 to 8 years of experience in a similar role
Proficiency with Microsoft Office
Accounting experience
Strong organizational and communication skills
Strong ability to multitask
Comfort working with multiple groups within the business
Edulastic is looking for dynamic & passionate people who wants to explore the verticals of tech-recruitment and excel in a growing startup.
Responsibilities and Duties
- Preliminary screening/short-listing the right qualitative profile against the given requirement.
- Coordinating with the SPOC to know the feedback of the candidates and improve sourcing based on the discussions.
- Coordinating with the Technical Panels and scheduling for Interviews.
- Closing the positions within the stipulated time.
- Following up with the candidate after the offer is made.
- Required Experience (1 to 6 years), Skills and Qualifications
We prefer candidates from Bangalore.
If you are a people person who loves to talk and take up initiatives, we would love to talk to you.
Job Location: Bengaluru
